Gillian Arnold - Darlington Avis 48

I am concerned as I have received no communication regarding my £171 refund. Despite sending four emails, submitting a website enquiry, and attempting to contact you by phone, I have not received any response from this company over a five week period.

Waited along time with no response from customer service, finally arrived which was some cheap digital printed shade that had been poorly packed and damaged - the adhesive holding the shade had already pulled away which with heat from the lamp bulb would of only got worse - no response from the Company now had to get my credit card company involved to recover the money - my opinion STAY AWAY

Ordered some jewellery for my sister's birthday several weeks ago. No order updates. No idea when it will arrive and no reply to several messages/ emails. Just really unprofessional. I would never place an order again!

Order placed 16 October. Emailed to ask for a delivery date no response. No answer on telephone number

How do you contact them?

I returned 2 tall lampshades at the end of May I received an email.stated they had been received the lamps and a refund would be arriving soon I'm still waiting I've phoned the shop and left countless messages and I've sent multiple emails No response at all.I would like my refund It amounts to £300 which is a significant sum Just found the experience very stressful
Amanda Degabriele

My experience with Gillian Arnold & her staff & 10/10 for C.S. was 1st class and I met Gillian the Artist personally in her Darlington store twice she very accommodating & welcoming.

I bought the "Medium Vibrant Leafy Green Botanical Print Interior Lampshade" with the white interior & got a "Long Life Company Edison Classics G95 Teardrop Spiral B22 4W Vintage Globe Light Bulb" & from Art Deco Emporium a "Ivory Bakelite Ceiling Pendant Kit with B22 Antique Brass Lampholder and Green Flex & together everything compliments the Gillian Arnold lampshade especially at nightime when the vintage warm coloured shines through the lampshade print it looks totally amazing 😲

In finishing I totally recommend Gillian Arnold for service & product & whenever I'll require another lampshade I won't hesitate to go to Gillian Arnold's 👍

Stewbaaca

Tropical Paradise cosy neck rest cushion
Purchased my second neck cushion which both match the large cushion used on our sofa. All items are extremely good quality and "plump up" very well. Would have no hesitation purchasing again and considering a piece of jewellery. Of course there are so many beautiful items to purchase, really spoiled for choice.
Debbie rang when order was ready (thank you Debbie) and as I live near to Darlington I collected from shop, which is beautiful inside. Thank you Gillian and your Team.

EXCELLENT SERVICE AND THE QUALITY IS THE GIFT WAS SUPERB. THANK YOU . MY FRIEND LOVED THE GIFT

I received a gorgeous floor lamp from the Gillian Arnold company for my birthday yesterday. I couldn't be more delighted with it, the fabric and design are stunning

Great (and quick) service on the items I ordered. Ready for me to collect ahead of time quoted.

This company produced a beautiful product. They kept me informed of the product being processed. They provide affordable payment options and offered a discount too. We are delighted with our purchase.

Beautiful, original, colourful design. Switching on our lamp with the new Gillian Arnold lampshade is such a treat!

I have recently purchased over a few month's 3 Designer ceiling shades. I have been very satisfied with the customer service, they emailed an update when I would receive my item.Would recommend this company.

I did not like that there was no initial acknowledgement of my order. Only after I emailed enquiring about it did I receive a phone call which was good practice to confirm the order was being dispatched. Therefore, I would like to suggest a better initial acknowledgement and tracking system of an item ordered. Thank you, the quality of the product was very good though I have no complaints about that just the communication process.

Beautiful lampshade. Prompt and efficient service.

Poor communication
No order acknowledgment email, emailed the company who replied to tell me to check my spam, which I did, no order acknowledgment there either.
I subsequently emailed another 3-4 times to request an order update, nil response to any of my emails
Long delivery time where an update would have been really helpful
Additionally, the full height floor lamp is nice but we are disappointed in the fact of the price versus quality.
I would not use this company again.

Always a lovely shop to visit with friendly, helpful and knowledgeable staff.

Ordered two mugs and coasters on the august bank holiday.
Paid by credit card over the phone to the shop.
Still waiting for the order to be delivered 27 th September
Tried calling , emailed enquiries but no one seems to be there.
Very disappointed

When I needed advice and rang the shop each person I spoke to was polite, friendly, helpful and a joy to deal with. Thank you.