gilliankyle.com Avis 

3 711
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Charming design and great quality product and super-fast delivery, with plenty of updates as to order status. Could not be happier! I’ve got this ready to help the super-busy Father Christmas with... Voir plus

Noté 5 sur 5 étoiles

I’m getting organised for Christmas - rather early I know, but I have a lot of people to buy for! My now adult children love Tunnock’s Caramel Wafers and so I ordered these two tins ready to fil... Voir plus

Noté 5 sur 5 étoiles

Fab t-shirt for my husband, Whisky Standards Agency, in navy. I knew he'd love it and I was really happy to buy from an independent business, especially that of a fellow Scot! The t-shirt is gorgeous... Voir plus

Noté 5 sur 5 étoiles

I ordered two Tunnocks tins and two mugs to gift to my eldest grandchildren as they leave home to start at university (obviously I have now also bought 48 Tunnocks caramel wafers) They arrived prompt... Voir plus

À propos de l'entreprise

  1. Boutique d'articles de mode
  2. Artiste
  3. Magasin de vêtements pour bébés
  4. Boutique de porcelaine
  5. Magasin de design et de décor intérieur
  6. Entreprise de confection de t-shirts

Informations provenant de diverses sources externes

Colourful and fun Scottish gifts for you and your home with a wee touch of humour! As a small business our loyal customers are key to our future and customer service is hugely important to us. We try to get it right all the time, but if we have missed the mark please email us and we will put it right asap :)


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

4 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,9

Tous les avis

(3 711)

444 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Lovely Tunnocks tin and lovely…

Lovely Tunnocks tin and lovely packaging. You can really tell the difference between something lovingly packed and something just thrown together and this was packed with care 🥰 and a beautiful quality tin ☺️ can’t wait to fill it with Tunnocks. My other half loves them and it’s from the kids for Fathers Day so he will love it. Something a little different from Toblerone !!!

9 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Beautiful tin

Wanted this tin for a couple of years but it was so popular that it always seemed to be out of stock. I made sure to snap it up this time!
Good quality and I can't wait to stock it with caramel wafers!

8 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Quality find

Found this glorious website while searching for fourth wedding anniversary presents to give my husband. I purchased the T shirt, mug and coaster with the Forth bridges on (see what I did there!) and he was over the moon with them. We also got married at South Queensferry so the design on them was just perfect. The items were very well made, expertly packed and speedily sent out. Highly recommend!

1 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent service and really thoughtful…

Excellent service and really thoughtful and helpful seller. The product are amazing. The Tunnock’s tore and ton look so much like the wrappers on the wafer and tea cakes. Looking forward using these to buy them and store them in!

30 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

First Class

Fantastic service from this wee company, communication and delivery was spot on, absolutely no complaints from me, I'll be ordering more stuff sometime soon. Oh and the tin was delightful and good quality. Thank you

29 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Terrific Tunnovks tins

Painless purchase process and the Tunnocks tins are fantastic. Delivery was swift and painless so it was a very pleasant experience all round.

20 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Great service

Great service.
Quick and easy ordering. And was delivered within 2 days. Mug and coaster of excellent quality
Great quirky gift for an Edinburgh guy now living in Glasgow.

28 mai 2026
Avis spontané
Noté 2 sur 5 étoiles

Tried to change the order via 2 email…

Tried to change the order via 2 email addresses but that didn't happen. No phone number for direct immediate contact. Have donated the t shirt to a charity raffle

1 juin 2026
Avis spontané
Logo de gilliankyle.com

Réponse de gilliankyle.com

Hi Alison,

I've had a look into this and it appears you placed an order and then emailed shortly afterwards asking to change the item ordered.

Unfortunately, by the time we picked up your email later that day, the order had already been dispatched by our (very efficient!) fulfilment warehouse, so we were unable to intercept it. At this time of year they often turn orders round in a couple of hours.

Tom replied explaining this and how to return the item for a full refund. As a small independent husband-and-wife business, we're always happy to help where we can, but we can't guarantee immediate responses to order amendment requests before dispatch. We do, however, respond very quickly to customer enquiries and in this case replied later the same day.

You also mention that we don't have a direct phone line. That's correct, we're not always available to take calls so we handle customer service by email and contact form, which allows us to keep track of requests and ensure every customer receives a response.

You chose to donate the t-shirt to a charity raffle rather than return it for a refund which was very generous of you.

We'd still love to help though, so if you'd like to order the t-shirt you originally wanted to change to, we'd be delighted to offer you a 40% discount. Tom will send you an email separately with the details.

While we're sorry we couldn't change your order before it was dispatched, we believe we provided prompt, helpful customer service and a fair solution.

With thanks!

Gillian

Noté 5 sur 5 étoiles

1st class service

1st class service, product ideal, arrived in time and responded promptly to questions.

Keep up the great work

1 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Caramel Wafer tins forever!

Wanted the Caramel Wafer tins forever then got them in the sale! Perfect
Delivery was super speedy and I can’t thank Gillian enough.
Thank you, I’ll be back soon.

24 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Quirky

Unusual, quirky products delivered very quickly. Bought to take as gifts to Canada.

28 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Love Gillian Kyle products

Love Gillian Kyle products, have had my Scottish friends very happy and made them laugh. I have 3 very Scottish mugs in my cupboard plus 2 sent as gifts.
The mugs they make me smile. Quick delivery and unusual gifts, and a family business. Thank you, from Annie

23 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Toilichte!

Toilichte!
Easy to order, arrived promptly, nice quality and securely wrapped.
I bought the caramel wafer mug as an in-joke gift, planning to get as many wafers in it as possible.

23 mai 2026
Avis spontané

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