Glamglobal Avis 105

Réponse : Glamglobal

ll y a 6 jours

Hi, thank you for reaching out. Good news — your order has already been dispatched via Royal Mail. Your tracking number is MZ480164531GB which you can track at royalmail.com.

We’re currently upgrading our website platform, which is why the site is temporarily unavailable, but all orders are being processed and shipped as normal.

If you’d still like to return once received, you’re welcome to — just email us at support@glamglobal.co.uk and we’ll arrange it.

Réponse : Glamglobal

ll y a 6 jours

Hi, thank you for your review and I’m sorry you’ve had this experience. I can assure you GlamGlobal is not a scam — we’ve been trading for over 12 years and have served thousands of satisfied customers.

We’re currently migrating to a new website platform, which is why the site is temporarily offline. All existing orders are being fulfilled as normal.

I’d like to resolve this for you immediately. Could you please email us at support@glamglobal.co.uk with your order number? I’ll personally look into your order and ensure it’s shipped or refunded today.
We take every customer’s experience seriously and I’m confident we can sort this out quickly.

Réponse : Glamglobal

12 mars 2026

We would like to clarify the situation.

We have replied to your emails on three separate occasions, and tracking details for your order have already been provided. The parcel is in transit and can be monitored using the tracking link issued.
We do not ignore customer emails. All enquiries are answered in the order they are received. If any of our replies have not reached you, this may be due to email filtering or spam settings, and we recommend checking your junk folder.

Your order has been processed and dispatched correctly, and it is not accurate to suggest that you will “probably never get it.” The tracking information confirms that it is on its way.

We remain available to assist and are happy to resend the tracking details again if required.

Réponse : Glamglobal

9 mars 2026

We are concerned to read this review and would like to clarify the facts.

Your order has been dispatched and is currently in transit. Tracking details have been issued, and the parcel is on its way to you.

We respond to all customer emails and do not ignore enquiries. If there was any delay in communication, it would not have been intentional, and we apologise if you felt unheard. However, we have no record of correspondence being deliberately left unanswered.

We also take statements about reporting to authorities seriously. GlamGlobal.co.uk is a registered UK business operating transparently and lawfully. We do not take payment without fulfilling orders, and your order has been processed correctly.

We understand that delivery timelines can sometimes cause concern, but your parcel is on its way and we expect it to arrive shortly. We encourage you to contact us directly with your order number if you would like an updated tracking confirmation.

We remain committed to resolving any genuine concern promptly and professionally.

Réponse : Glamglobal

6 mars 2026

We take allegations of this nature extremely seriously.

After reviewing our order system, support inboxes and call logs, we are unable to locate any order or correspondence that matches the details provided in this review.

We respond to all verified customer enquiries and provide tracking information for every dispatched order. If you have genuinely placed an order with us, please contact us directly at info@glamglobal.co.uk using the same email address used at checkout and include:

Your full name
Order number
Date of purchase
Amount charged

We will investigate immediately and resolve any legitimate issue without delay.

If no order can be verified, we respectfully request that this review be amended or removed, as public claims of fraud where no transaction exists are misleading and damaging to legitimate businesses.

GlamGlobal.co.uk is a registered UK company and we are committed to transparent and accountable customer service for all verified customers.

Réponse : Glamglobal

26 févr. 2026

Thank you for your review.

We would like to clarify that our customer support team has been in communication with you regarding your order. Updates have been provided, and the items are currently in transit to you.

While most orders are delivered within the estimated timeframe, some international shipments can experience slight delays depending on logistics and customs processing.

That said, we understand that waiting without clarity can be frustrating, and we apologise if the timing caused concern.

Your order has not been lost, and it is actively progressing through the delivery network. If you need any further updates, our support team remains available and will continue to assist until the order is safely delivered.

We are committed to ensuring customers receive both their products and appropriate communication throughout the process.

Kind regards,
GlamGlobal

Réponse : Glamglobal

Actualisé le 26 févr. 2026

Thank you for your follow-up.

We have now located your order in our system and can confirm that it was placed 20 days ago. We apologise for the frustration caused by the delay.

Your order is fulfilled via our international supply partner, and in this instance dispatch has taken longer than expected. This is not acceptable by our standards, and we understand your concern given the time elapsed.

To clarify:
• The order is active and not lost
• It has not been cancelled
• You are entitled to a refund under our policy if you prefer not to wait

Andrea has been responding in accordance with our returns process, which includes refund options where appropriate. If you would prefer an immediate resolution rather than waiting for delivery, please confirm this directly with our support team and we will action it.

We are not a scam business, and we do not retain funds without supplying goods or offering refund options.

Delays can occur with international fulfilment, but that does not remove our responsibility to resolve matters properly.

We are committed to resolving this for you quickly.

Kind regards,
GlamGlobal

Réponse : Glamglobal

24 févr. 2026

Thank you for your feedback. We understand that some customers prefer not to receive parcels fulfilled through certain logistics networks.

To clarify, GlamGlobal operates as an independent retailer. In some cases, we use third-party fulfilment partners to ensure faster or more reliable delivery to specific locations.

This can include established global distribution networks. The product itself is supplied through our sourcing channels and is not purchased on-demand after a customer places an order.

Using multiple fulfilment partners allows us to:

• Deliver to addresses that may otherwise be difficult to service
• Reduce transit times
• Maintain stock availability

This does not mean we are simply placing retail orders on Amazon and adding margin. We operate structured supply arrangements and distribution agreements to serve our customers efficiently.

That said, we respect that some customers prefer alternative fulfilment routes. If this is important to you, you’re welcome to contact us before placing an order and we can advise on dispatch origin where possible.

We appreciate the feedback and are always refining our operations to improve transparency and customer experience.

Kind regards,
GlamGlobal

Réponse : Glamglobal

20 janv. 2026

We take allegations of this nature very seriously.

After reviewing our order records, support inboxes, and call logs, we are unable to locate any order or prior contact that matches this review. We respond to all verified customer enquiries and provide tracking details for every dispatched order.

If you have placed an order with us, please contact us directly at info@glamglobal.co.uk using the same email address used at checkout and include:

Your order number
Full name
Date of purchase

We will investigate immediately and resolve any genuine issue.
If no order can be verified, we respectfully request that this review be amended or removed, as inaccurate claims of fraud are harmful to legitimate businesses and misleading to other customers.

GlamGlobal.co.uk is a registered UK company and we are committed to transparent, reliable service for all verified customers.

Réponse : Glamglobal

20 janv. 2026

We are genuinely sorry to hear about your experience and understand why this situation was frustrating, especially as a first order.

During exceptionally busy periods such as Christmas, there are rare occasions where inventory updates lag behind real-time sales, particularly on high-demand or limited-stock items.

When this happens, an order may be accepted before the final stock reconciliation is completed. Unfortunately, this appears to be what occurred in your case.

As soon as the stock discrepancy was identified, the order was cancelled and a refund was issued.

Refunds are processed immediately on our side, but depending on the payment provider and bank, they can take several working days to appear back in the account. This timing is outside of our direct control.

We appreciate your feedback regarding communication. While the cancellation was sent as soon as the issue was confirmed, we recognise that the experience fell short of expectations and we are actively improving our stock controls and notification processes to reduce the likelihood of this happening again during peak periods.

GlamGlobal.co.uk is a registered UK business and the pricing reflects sourcing, authentication, international logistics, taxes, and customer support for products that are often unavailable locally.

We regret that your first experience was disappointing and appreciate you taking the time to share your feedback.