Global Trans Van Lines Avis 

On May 28, 2026, my mother’s household belongings were picked up in California by Global Trans Van Lines for transport to Indiana. The agreed delivery timeframe was represented to us as approximately 10–14 days. The total cost of the move was approximately $11,000, with $6,500 paid before pickup and the remaining balance due upon delivery.
As the estimated delivery window passed, communication from the company became increasingly inconsistent. We were repeatedly given conflicting explanations regarding the location and status of my mother’s belongings. At various times we were told the shipment was in Colorado, that it remained in California, that it was being transferred between facilities, and that it was actively being searched for. No one was able to provide a consistent or verifiable explanation of where the shipment actually was.
After weeks of delays, only part of my mother’s belongings were delivered. Numerous items were missing. Based on the inventory provided by the company, the missing property includes multiple boxes whose contents are unknown because they have never been recovered, as well as larger household items including three bicycles, two box springs, one mattress, one bed frame, and other property. Two televisions were eventually delivered with broken screens.
In addition to the missing items, we paid for furniture assembly services that were never performed. Despite repeated requests, the company ignored or delayed responding to questions about the assembly service and ultimately suggested we would have to file a claim.
Throughout this process, the company’s representatives frequently stopped responding to phone calls and text messages. We were continually promised updates that never came. At one point we were told that if the missing belongings could not be located, we should simply file a claim.
Most recently, after we were informed that the belongings were essentially lost and that we would need to proceed through the claims process, a warehouse manager sent us photographs showing some of our supposedly “missing” items. The photographs indicated that the items were still in the company’s possession. Despite possessing these items, the company has still failed to deliver them promptly.
During this matter, the company also attempted to have us remove negative online reviews. We observed that negative reviews and comments were removed from the company’s social media pages, and users posting criticism appeared to be blocked.
My mother suffers from dementia, making this situation particularly harmful. Many of the missing items are important household belongings that she cannot easily identify from memory, making it difficult to determine everything that is missing. The prolonged delay, uncertainty, conflicting information, and failure to safeguard and timely deliver her property have caused significant stress and hardship for our family.

I hired this company for an interstate move, and problems started immediately.
They showed up late (started at 5:00pm) for pickup and didn’t leave my house until around 2:30 AM, which was extremely disruptive for my family. Bonus, they increased the price on the day of the move and made last-minute changes to documents that were not clearly explained.
Now the situation is worse. They missed the delivery timeframe, and as of today, I have no idea where my belongings are, no delivery date, and no real communication. Every time I reach out, the response is just “there is no update.”
I’ve also been told my items are not even on a truck, even though I never authorized them to unload or store anything.
It has been 40 days that they have been keeping my belongings hostage. This has caused a lot of stress and disruption.
If you’re considering this company, be aware you could end up with no answers, no timeline, and no visibility into where your belongings are.

HORRIBLE CUSTOMER SERVICE, THEY TOLD US WE WOULD RECIEVE OUR ITEMS WITHIN 21 BUSINESS DAYS FROM 5.26.2026. It is now 6.30.2026 and our items are still sitting in Florida where we moved from. We were lied to when I received a voicemail that items were picked up but since I have a tracker I knew they lied. To date they still won't give me any answers and keep using the excuse that it is a long distance move; DUH! That is why I hired you!!!! How long am I expected to wait for my belongings? Do I need to go spend thousands of dollars to replace what is on the truck. NO ONE WILL GIVE ME ANY ANSWERS!!!!!