2nd order missing.
First time I ordered. Package came late by multiple days without notice, that was a 120 euro package so I was already worried. Quality of the pants are indeed great.
Second time I ordered was end of march, for 240 euros, I haven’t received a shipping confirmation or nothing, my track and trace doesnmt work like last time and when I do track with the “shop” app which doesn’t include locations OR updates it said it had been delivered on april 3rd. On my adress. I’ve sent multiple emails but haven’t gotten a single response.
Réponse de Gloeproduct
We’re sorry to hear about your experience and appreciate your feedback. We did respond to your support emails on April 7 and April 11 regarding your order and tracking concerns, and we also issued a full refund for the order.
We understand how frustrating shipping delays and limited carrier tracking updates can be, and we’re continuing to improve communication and fulfillment transparency for our customers. We’re glad to hear you were happy with the quality of the jeans and appreciate you giving GLOE another chance.
