All round very satisfied. Price decent. The shipping was prompt, the packaging was well considered, being glass and the sizing was bang on. I have installed the glass and run a couple of fires and it... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Called to book a technician to repair my LG heat pump. The technician Kelly was very knowledgeable and quickly diagnosed the issue. Explained the issues with the unit and repaired it promptly. She w... Voir plus
I ordered a bit of glass for my fireplace, send a template photo i sketched out, wasn't good enough, back and forth with email, then made a template on paper and sent 1st class to them, that wasn't... Voir plus
5 inch to 6 inch twin wall flue adapter this is the 3 rd one I’ve purchased has I’ve increased the quantity of stove goes I’ve purchased over the last couple of years, but I may have got better qualit... Voir plus
À propos de l'entreprise
- Magasin de poêles à bois
- aussi dans
- Cheministe
- Fournisseur d'équipements de chauffage
- Fournisseur de chauffage
- Magasin d'ameublement d'extérieur
- Magasin de radiateurs
Écrit par l'entreprise
Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.
Coordonnées de contact
20-28 Albert Road, CM7 3JQ, Briantree, Royaume-Uni
- 01376555182
- enquiries@glowing-embers.co.uk
- glowing-embers.co.uk
4,5
Excellent
308 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 72 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Today I ordered my 4th glass
Today I ordered my 4th glass, all which have broken whilst trying to fit. For the first 3 it is possible that I gave the wrong measurements, but for this last one I know the measurements were correct. However the glass which came had the same size as the recess,so its only natural that something had to give ie broken glass. The problem that I see is that no one told me a reduction had to be made for expansion. When I first ordered a glass I mentioned the expansion and was told this would be done automatically, which wasn't. However this time you gave me a reduction of 2mm all round. So all I can say is wait till this one comes and then see what happens. Lets hope there is a great improvement. Yours faithfully G.Hebden
30 avril 2026
Avis spontané
Réponse de Glowing Embers
Thank you for your comments. We are very sorry to hear this and for any disappointment caused. Our Made To Measure glass cutting service provides our customers with the option to select precise measurements for a multitude of stoves/appliances. Due to this, we rely on our customers confirming the exact measurements in millimetres to ensure an accurate fit to these requirements. The measurements provided changed by several millimetres for each order, at which point our representative recommended seeking the advice of a chimney sweep for direct assistance/clarification before ordering, to ensure you receive what is required. We do hope this order is suitable on this occasion.
Good customer service from Carolyn in…
Good customer service from Carolyn in helping chase a lost order and a prompt refund when it couldn’t be found.
7 avril 2026
Delivered promptly
Delivered promptly, exactly as described and a good price. Thank you, will definitely use again.
1 avril 2026
Glass fitted perfectly
The glass itself was a perfect size, no marks or scratches and was wrapped well for transport. Only downside for me is that they used yodel for delivery! Paid extra for next day delivery but didn’t arrive. Not glowing embers fault but that’s the only thing that dampened my experience with them.
1 avril 2026
Glass spot on
31 mars 2026
Logbunner
The glass was a great fit and delivered well on time.
If needed again I would always have you in mind
30 mars 2026
I have had 2orders delivered .
I have had 2orders delivered in the last month,due to my mistake when measuring the first order to big.The second one was a perfect fit and both orders were delivered quickly and efficiently.Thankyou for your service.
6 avril 2026
Avis spontané
Excellent service
The order arrived very quickly and is good quality. Excellent service, thank you
16 avril 2026
Avis spontané
Fast delivery!!
31 mars 2026
Speedy dispatch and carefully packaged.
31 mars 2026
A great delivery at a great pace
30 mars 2026
Good quality items.
Good service overall and very happy with the products. The only thing which would have been useful, is to have been advised that our items were being delivered by separate companies. Would recommend however.
30 mars 2026
A Glowing reporrt for Glowing Embers
The instructions for ordering and sending off the template were clear and precise. The post office held us up for over a week but Glowing Embers agreed readily to wait the extra time to receive the template. After that the order came very quickly and fitted my woodstove perfectly. The glass was well packaged and the courier was careful.Fires every day since then.
25 mars 2026
Great fire boards
Great fire boards. Fantastic price and service highly recommended
25 mars 2026
Avis spontané
Excellent service
Easy to order, best price, extremely quick delivery and a great product. Good communication (although no detail re delivery day) and confidence in the after care service. Definitely would use Glowing Embers again.
24 mars 2026
Avis spontané
Fire Glass
Easy to use website. Simple to use for cut to size glass.
Well packaged. Good customer contact throughout. Fitted with ease.
21 mars 2026
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.