I had read bad reviews about the company and was hesitant to order, but when I emailed them to ask them what their likely delivery timeframe was, they responded really quickly, which gave me con... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
DO NOT ORDER FROM THIS COMPANY. I ordered from the website 10 days before Christmas and have still not received anything. After emailing, which is the only point of contact available, I was refunded... Voir plus
L'entreprise a répondu
My teeth whitening order arrived in two days as expected and the Royal Mail tracking helped a lot. Although I was worried about the negative reviews I read, I placed the order as I have been using the... Voir plus
L'entreprise a répondu
Having ordered before and waited a long time I was hasty but they told me the owner was unwell and now business being run by other employees, I can confirm I ordered two days ago and gels have just ar... Voir plus
L'entreprise a répondu
3,5
Moyen
33 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Always be very good and very delivery…
Always be very good and very delivery only a few days
1 janvier 2026
Avis spontané
There is no sensitivity.
Great product, definitely see a noticeable difference.
23 avril 2026
Avis spontané
Réponse de Glow White Teeth
Hi Judith, thank you for taking the time to leave us a review!
Réponse de Glow White Teeth
Hi Jessica, thank you for taking the time to leave us a review!
A good quality product
A good quality product delivered very promptly. Will buy from this company again
10 avril 2026
Avis spontané
Réponse de Glow White Teeth
Hi Peter, thank you for taking the time to leave us a review, we are glad you are happy with your product!
Great service
Great service, efficient delivery, great product that really works!
13 mars 2026
Avis spontané
Réponse de Glow White Teeth
Hi Mark, thank you for taking the time to leave us a review, happy whitening!
Great Product & Great Service
Great Product & Great Service. Would definitely recommend Glow White Teeth!
23 avril 2026
Avis spontané
Réponse de Glow White Teeth
Hi Kelly, thank you for taking the time to leave us a review and for recommending us!
Réponse de Glow White Teeth
Hi KC, thank you for taking the time to leave us a review!
Excellent product
Excellent product - I could see a difference after just half an hour would definitely recommend
2 avril 2026
Avis spontané
Réponse de Glow White Teeth
Hi Judith, thank you for taking the time to leave us a review! We are so happy you would recommend and the results are great for you!
Thankyou!!
I had read bad reviews about the company and was hesitant to order, but when I emailed them to ask them what their likely delivery timeframe was, they responded really quickly, which gave me confidence in their customer service.
The company said they couldn’t guarantee a timeframe for delivery but it would likely be two weeks. I ordered and I received my order the following week, and it was beautifully packaged.
Thank you Glow White Teeth!
(I feel like some of the bad reviews may be unjust)
12 mars 2026
Avis spontané
Réponse de Glow White Teeth
Hi Hayleigh, we cannot thank you enough for taking the time to view such a review and thank you for your understanding. Happy whitening!
Absolutely right about contacting…
Absolutely right about contacting customer service! Awful!
May be more professional to actually say what the delay is, as very vague and non committal!
I wish I hadn’t ordered from this site now and I should have read the reviews !
Update from you regarding my review:
Yes I’ve sent numerous emails so please be honest
Your reply was quite rude as I haven’t ordered from you before, and you have now said you will refund me but the email from you says this :
ORDER #6418
Your order has been canceled
Order #6418 was canceled at your request and your payment has not yet been refunded.
Which means you have not refunded me at all!
Umm that order number is not mine!! You emailed me back on the email I sent you so strange that are now saying you haven’t received my emails??
You have a nice day too
4 mars 2026
Avis spontané
Réponse de Glow White Teeth
Hi Clare, we haven't received an email from you at all? I have checked all inboxes so our apologies your emails are not getting through. You are a returning customer (previous order number #5234, placed at 08:01 on 01/10/2025 with exact same email and telephone number), so unsure why such review has been left? But as you wish you hadn't ordered from us, I will fully refund you immediately which will take up to 10 workings days to be processed as per our refund/cancellation policy. Have a nice day
I ordered a month ago and it’s still…
I ordered a month ago and it’s still not arrived. There is no contact info or complaints procedure beyond and email address that you don’t get a response from.
Do not buy from this company, it’s a scam! I am raising my complaint with the trading standards and Action Fraud.
In response to their reply below :
Ordered 5th Feb.
I emailed 9th Feb (reply from sales manager Lulu apologising for delay and that it would be on a priority dispatch and tracking would be sent to me - nothing!)
I emailed again 18th Feb - no reply
I emailed again 19th Feb - no reply
The only response I finally received was from here after making this complaint. There is NO other means of contact for this company beyond an email.
A company that doesn’t detail their registered company name, legally registered address and contact details within their privacy policy and terms of service which indicates a compliance issue and doesn’t fuel consumer trust!
1 février 2026
Avis spontané
Réponse de Glow White Teeth
Good morning, we can sincerely appreciate your frustration, we made customers aware of our delays before ordering on our website, and I can see we have make contact with you via your email so we'd appreciate if you didn't make false claims.
I have just viewed your tracking number for order 6270 and can see it's being delivered tomorrow. We hope you enjoy your whitening!
Possible scam, with no communication
I ordered this product well over a week ago, I've had no emails and no reply to any emails when asking for it to be cancelled or refunded, i didn't read their reviews till after i placed the order and now i am down on money and product and no communication from this company.
1 février 2026
Avis spontané
Réponse de Glow White Teeth
Good afternoon Abbie, there is clear information regarding our delays on orders on our website before ordering. We haven't received any communication or emails from you unfortunately but I have now fully refunded you so you are able to purchase this product elsewhere. We are again, awfully sorry for this slight delayed inconvenience.
Good customer service
I ordered a set of whitening gels over the Christmas period. Due to many bank holidays there was a slight delay with my order. I emailed to ask when I could expect my delivery and I was given a really speedy reply. They offered me a discount for my next order and gave me a swift update. I recieved my order just a few days later. Great customer service.
15 janvier 2026
Avis spontané
Réponse de Glow White Teeth
Hi Lauren, thank you for taking the time to appreciate our delays and communication. We would like to offer you another discount code unique for you so please get in touch with us! Happy Whitening!
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY.
I ordered from the website 10 days before Christmas and have still not received anything. After emailing, which is the only point of contact available, I was refunded shipping costs and later given a Yodel tracking number which was false. I have now emailed 4 times requesting a full refund as this is clearly a scam. There has been absolutely no contact at all and still no product.
15 janvier 2026
Avis spontané
Réponse de Glow White Teeth
Hi, we can sincerely appreciate your frustration, we made customers aware of our delays, we refunded your postage cost for you and your tracking number is in fully working order and I can see your order has been delivered?
I ordered over 10 days ago and still…
I ordered over 10 days ago and still haven’t received any confirmation to say out delivery. Extremely disappointed as I would have recommended this site to other people but the service has been awful.
No product received.
13 janvier 2026
Avis spontané
Réponse de Glow White Teeth
Hi Elliott, we can sincerely appreciate your frustration however customers have been fully informed before purchasing of the delays, we have been working extremely hard to fulfil orders, but as requested, we have fully refunded you.
Company I contacted on the 23rd with…
Company I contacted on the 23rd with next day delivery and paid.
No emails. No correspondence.
I've asked for a refund.
Poor service. Didn't add the delay disclaimer either before the 23rd of they had Id never have ordered.
23 décembre 2025
Avis spontané
Réponse de Glow White Teeth
Hi Jay, we most certainly had notification of the delays on our website for all customers to see before purchasing. However, I can see your order has already been delivered and we have reimbursed the full shipping cost! Happy whitening!
Scammers
I placed an order over a week ago. No update with tracking/ no response to emails. I’d like a refund immediately!!!! SCAM AVOID
17 décembre 2025
Avis spontané
Réponse de Glow White Teeth
Hi Lucy, we can sincerely appreciate your frustration however you ordered a week before Christmas and you were informed before purchasing of the festive delays on top of our normal shipment timeframe, we have been working extremely hard to fulfil orders - like every other company in the week before Christmas Day but as requested, we have fully refunded you. We are most certainly not a scam. But we do hope you have a wonderful rest of your festive period.
Great product I can highly recommend…
Great product I can highly recommend it. Easy to use and you wake up with white teeth 😀
2 septembre 2025
Avis spontané
Réponse de Glow White Teeth
Hi Philippa, thank you for taking the time to leave a review, waking up with white teeth is the best! Happy whitening!
Highly recommend
started this a few months ago and huge difference is highly recommend
28 octobre 2025
Avis spontané
Réponse de Glow White Teeth
Hi Carter, thank you for taking the time to leave a review, we are so glad you are seeing great results! Happy Whitening!
Excellent product
Excellent product, really whitens the teeth with only one syringe. Quick shipping too.
3 octobre 2025
Avis spontané
Réponse de Glow White Teeth
Hi Emily, thank you for taking the time to leave a review! Happy whitening!
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