General Motors Avis 

I want to share my personal, deeply disappointing experience with General Motors and my Cadillac Lyriq.

Even before the total breakdown, I encountered several recurring issues with my Lyriq:

· Unusual noise from the heating system
· Intermittent black screen
· Passenger door that would not open
· Cameras failing to function
· Occasional starting problems

Some issues would appear and disappear unpredictably, which left me feeling uncertain and uncomfortable with the vehicle's reliability.

My vehicle remained at the dealership from December 4, 2025 and was not returned to me until March 24, 2026 — nearly four months. The delay, in my case, was due to a missing part. It felt unacceptable to me that a new vehicle could be immobilized for this long due to a parts shortage.

During those months, I did not receive meaningful assistance from GM's customer service. My emails, calls, and messages were either ignored or met with brief, generic responses asking for my patience — which I felt were dismissive of my situation. I received no compensation or assistance with my bank payments or other expenses I incurred during this time. From my perspective, I was left to deal with the consequences on my own.

When you finance a vehicle over five years and it experiences significant issues within the first year, it raises legitimate concerns about the brand's reliability and after-sales support.

In my view, buying this Cadillac Lyriq was a major mistake. Based on my experience, I would not assume that the Optiq, Vistiq, or IQ models are any better. I also personally have serious concerns about the reliability of the 6.2L engines found in the Cadillac Escalade and Yukon, and I would not consider purchasing them.

GM has lost me as a customer, and I will be sharing my experience with my family and friends. Given that I work in the limousine industry and regularly interact with potential luxury vehicle buyers, I feel it is important to share my honest perspective so others can make an informed decision.

I cannot, in good conscience, recommend this brand to anyone after what I went through.

For a brand that markets itself as prestigious, I found this level of service and reliability deeply disappointing.

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Would I recommend this brand? ❌ No

I purchased a brand-new GMC Terrain in the UAE expecting reliability, safety, and peace of mind.
Instead, within 8 months of ownership, the vehicle spent approximately 4 months in workshops due to repeated concerns, including an ABS warning while driving with my family, steering and braking concerns, and a cruise control issue.

After multiple investigations, repairs, software updates, and workshop visits, I was ultimately informed that some of these behaviors are considered normal characteristics of the vehicle.
I continue to pay installments, insurance, registration, warranty, and service costs while having completely lost confidence in the vehicle.
I hope @General Motors and @GMC review this case objectively and help reach a fair resolution.

The 2024 tahoes are known to have transmission problems. The vehicle is a still under warranty. General motors only allows you to rent a gm vehicle from. Hertz for$44 a day. When you drive a tahoe, they want you to rent a chevy Trax. They should do a recall for the 2024 tahoes and Silverado. I do not recommend general motor vehicles to anyone.

Concered customer,i've purchased about 15 cars,trucks and suv's from Gm,for some reason they are choosing to give my selling dealership Classic GM of Arlington,Tx a bad survey that i didn't fully submit,and they are telling it can't be corrected and it may have been a glitch in the system,this dealership has been giving amazing service since 2009,i'm not sure if GM pay out for good survey or not but don't make me look like the bad guy,this 2026 yukon Denali will be my last purchase from GM,if this matter isn't addressed

It’s been 2 weeks I paid for electric drive unit for my Cadillac lyriq 2024. When I am asking the dealership about that update they said no update, the part is back order even the GM doesn’t give the ETA. I dnt know what kind of company is that they r going produced the car but they dnt have the parts. And the dealer doesn’t give me loaner car for me.

I used to only buy GM vehicles. The recent Silverado I leased has changed my tune. I’ve had nothing but problems with it. The vehicle randomly goes into limp mode on the highway. Dealer can’t figure out what’s wrong with it. The cameras also randomly stop working. It’s been repaired and recurred three times. I finally get to the end of the lease, truck is clean, and they charge me a $423 disposition. Enjoy the $423, it’s the last you’ll ever get from me.

FRUSTRATED BUYING EXPERIENCE THAT SENT ME TO BUY A FORD F150 Again!

After purchasing two Ford F150 and loving them I decided to give General Motors a try since my son works for GM and my son has always been saying that why don’t you buy a Chevy truck so I went to the dealership to make my purchase and I was looking for a higher end trim level such as the high country. But I was told that I could only get the high country in the 6.2 L or the 3.0 diesel I told them that I would prefer the 5.3 engine since there are so many problems with the 6.2 engine and the 3.0 diesel. They told me that wasn’t possible and that I would have to buy a lower trim level to get the more reliable 5.3 V8. I promptly went to the Ford dealer and bought another F150 lariat powerboost which is a beautiful truck. I’m very disappointed in the quality of the engines that GM is offering as well as the type of engines. offering a four-cylinder that looks OK, but I’m not interested in a four-cylinder. I would prefer a six cylinder turbo or an eight cylinder that’s dependable. PlusI think GM should simplify the V8 that had been so dependable for so many years.

I’m extremely frustrated with my experience with GM. I bought a brand-new 2025 Chevy Trax, and the electronic problems started almost right away. The car has already been in the shop twice, including the first repair around 1,000 miles, and the issues still aren’t fixed.

I’ve followed every update, every suggestion, and I’m still dealing with the same problems. What makes it worse is the way GM handled it. Instead of offering real help, they offered me 50,000 GM points, which is basically $500. That doesn’t come close to the stress, time, or inconvenience this has caused.

I expected better from a company this big. I shouldn’t feel like I’m fighting for basic support on a brand-new car. Right now, I’m disappointed, tired, and honestly angry that I’m stuck with ongoing issues while GM treats it like a minor inconvenience.

I just want a fair solution and a car that works the way it should.

We purchased a Cadillac expecting a premium, reliable vehicle. However, just a few months into ownership, the communication module and several other systems failed.

The repair process was extremely disappointing. It took the dealership two months to successfully fix the vehicle. For this significant inconvenience and extended period without our car, the dealership only offered a $250 voucher to the rewards program.

This experience has severely undermined our confidence in both the vehicle's quality and the dealership's service commitment. The extensive repair time and minimal compensation offered for such a major failure are simply unacceptable.

I brought my truck to the service center after experiencing driving issues that felt like transmission problems. It turned out to require major repairs, resulting in a $3,000 bill—on a 2019 Silverado RST 4x4 with under 60,000 miles. After doing my own research, I found a service bulletin related to this exact issue, but the dealership refused to assist with the cost because the powertrain warranty had expired just a year earlier. I also opened a case with GM, but never received any follow-up or resolution. Overall, I’m very disappointed in the lack of support from both the dealership and GM.

I recently had an exercise in futility at the local Chevy dealer (Robbins) in Humble, Tx. I took my 2019 Traverse in to have 3 items checked to see if the extended warranty would cover the repairs. But no, you have to have a diagnostic ($195) of the vehicle before they will touch your vehicle. I agreed to the one time charge so they would at least look at the vehicle. After they called the extended warranty company (Apex) the items were not covered, although I had a conversation with their representative the day before and he said that they were covered. So I told them not to do anything and I will pick it up the next day. They did the diagnostic and came up with a Christmas list of things($3500) they would like to do for my vehicle, none of the items on their list were the items I wanted checked. I went in to pick up my vehicle and they tried to charge me for 3 diagnostic fees. After speaking to their service manager I only paid one fee. Just be mindful if you by chance happen to go to Robbins Chevrolet. Make sure they fully explain everything they are going to do and the associated charges. It doesn’t matter what you wanted them to do. They will do what they want to and bill you for it. Will never go to this dealership again. Fix your customer service folks, It sucks.

On June 26, 2025, while visiting family; I was parking the 2022 Silverado at the Quality Inn in
Olive Branch, MS, where the incident occurred. While turning into a parking space to the right, the
accelerator began to accelerate while turning and when pressed the brake to stop, the truck did not
stop. I hit the parking brake, put the car in park from the gear shift, and also slammed on the brakes
numerous times. The truck continued to accelerate, spun out on the top of the parking brick; left black tire marks on the top of the yellow parking brick from burning rubber. After spinning out on top of the parking brick and the tires going faster and spinning out faster on the parking brick; I was then slung into and through a wrought iron fence and into about a 3 ft concrete cinder block. 2 parts of the
wrought iron fence were on the ground and the concrete block broken in half with pieces of concrete surrounding the block. The truck continued to accelerate after knocking down the wrought iron fence and into the concrete block. Which, it is my understanding, the truck should have long stopped before hitting the fence. Due to the fast rate of acceleration while on the parking brick, I was slung to the right instead of straight forward. This caused me to turn slightly right and hit the concrete block instead of going into the hotel swimming pool.
Failures of truck during this incident:
Stuck accelerator –accelerating by self
Parking brake
Foot brake failure (regular brake)
Auto braking system failure
Air bags did not deploy
Concrete block—only thing able to stop the truck.
My claim was then denied by GM for manufacturer failure of vehicle.

Case #70999140 – Adaptive Cruise Control

Hello GM,

I am a customer with case number 70999140. I recently received a call from a case manager named Max, who attempted to tell me that one of the features on my 2025 Suburban — the adaptive cruise control — is not necessary and that I should drive manually.

He tried to convince me that this feature is neither important nor part of the vehicle’s safety system, despite it being listed as one of the car’s specifications. Additionally, he appeared to defend the dealership (which is owned by GM) by stating that they have no authority over the dealer and cannot be held responsible for any damage caused by them.

I find this response unacceptable, as adaptive cruise control is a key safety and convenience feature, and dismissing its importance does not address my original concern. I expect GM to properly investigate this matter and provide a resolution.

I’ve been a loyal GM customer for 20+ years. My father worked for GM for 30. But the way I’ve been treated over the past 2 months has destroyed any trust I had left in this brand.

My 2024 GMC Sierra EV Denali suffered a total battery failure at just 3,995 miles. I opened case #54752680 on 5/27/25. Since then, I’ve been lied to, ignored, and strung along by the EV Concierge team.

Reps promised supervisor callbacks—none came.

I sent in all required documents—no response.

My vehicle was returned, but I’ve received no reimbursement and no accountability from GM.

This is hands-down the worst customer service experience I’ve ever had. If you’re considering GM for your next EV, you should think twice. The product failed, and the company failed even harder.

I was scammed Rick henderick sold me a lemon and lied had me have the truck towed then wanted me to gave hertz a deposit and a credit card the truck had been just stopping I contacted the dealer they mad because I write reviews grace lied several the lady at Hertz rental car was racis nasty they just lied wasted my time the only person that has been under that hood was Rick henderick I want my money back and my trade in car pluse this issue was going on for months anti-theft determined system truck died on 6-12 2025 when I called on 6/12/2025 grace stated another lady was having same issue car just cutting off no power can’t even use the app to do the auto start then she lied said miss woody I made you reservation for Hertz Rent-A-Car on Alaskan Road Virginia Beach but she would uber me to the dealer the to the rental then she switched up and said no it’s Norfolk then when I got to Norfolk Hertz rental car the rep stated I need a deposit and a credit card grace said miss woody cancel your rental from enterprise and I will send u er for you I want all my money back all of it and my car grace said it’s the battery the truck was cutting off several months after I got it not going make another payment made report with him just nasty Rick henderick stated that they didn’t have a loaner vehicle then they made an appointment for March 10

Very poor experience. I visited General motor but they didn't have the parts I was looking for. The staff was also too rude.

General Motors has been a nightmare. My car’s been in the shop more than it’s been on the road. They charge a fortune for repairs, and it feels like they don't care about their customers at all. Customer service is useless, they never keep you updated, and they always have excuses. I’ll never buy another GM car again.

General Motors truly doesn't stand by their products or customers, and likes to define their own terms after the fact to justify not having to reimburse customers.... but they don't inform you about it until after the time frame (which is subject to change on their choosing) WHAT A BUNCH OF GARBAGE 100K on a truck but go f yourself if it breaks down... they keep it for over a month while youre stranded on a trip and string you along spoon feeding you scripted bs and end up forcing you to spend thousands out of your own pocket.

My 2025 Blazer is HACKED AND BEING CONTROLLED BY A NIGERIAN! hello Chevy do you car at all? It been 2 months that I have been calling relentlessly and still no response at all from you this is insane

They always have parts out of stock and very slow to replenish the wait could be a year or more.