GMC Avis 

I recently purchased a 2015 GMC Canyon with less than 60,000 miles on the odometer. It boasts all the latest features and is sleek in black color. The interior is luxurious, featuring leather upholstery, heated seats, and an electric start-up. Reverse camera and navigation system. Everything is in perfect working condition.

My boss purchased a 2020 GMC Sierra 1500 for my pilot vehicle. One of the main selling points are the sensors that are in the bumper and the rear of truck due to the tight spaces. Just a few days ago my sensors failed and in turn I curled the bumper back because of a concrete slab the sensor did not sense. Now because its not enough to claim for insurance because of the rates we are paying now, I'm having to pay out of pocket the almost 2k for a new bumper. When a key selling point fails, I feel sure he should buy any more GMC's.

Bought a new Sierra 1500 Denali Ultimate just over a year ago. 3200 miles into it engine went. In the shop for a month. It went back into the shop approximately 6 months later fo two recalls and needs to go back and in for some odd behavior with the transmission. Funny sound and showed it was in ‘off-road’ mode no matter what I did. That has now gone away but who knows?
A little of my history before I continue, my father retired from GM Manufacturing, my stepfather, mother and most of my family worked for GM for many years in and around Saginaw, MI. So we have always been GM people.
Bottom line, never again. Not only did GMC not buy back this lemon, they really refused to do anything other than do the repairs.
Looks great, great bells and whistles, nice to interior. Piece of crap that the company will not acknowledge.
I will be a Ford buyer from here on out, even though I can buy GM through the family plan.
Thoroughly disappointed in what has become of this once great company.
All I can say is if you still choose to buy one of these vehicles, know your on your own.
Gene

I will never buy a GMC vehicle again. I own at 2021 Yukon Denali that I paid $85,000 for. I’m at 76,000 miles and have meticulously Mainers the car. Two weeks ago, the car went into neutral going 80mph on a busy way with my you d child in the car. I couldn’t excellent. Thankfully, there was a shoulder I could pull over on. The engine had seized and the car would not start. It’s now going to cost over $8,000 for a new engine. And the ending won’t be in for over a month. So I’m now without a car, in a rental and have to pay for a new engine. These 6.2l engines are known to have these problems but there has not been a recall. This could have turned out much worse, had a shoulder not been available to pull over onto. This engine should have lasted for at least 200,000 miles. GMC will not cover the cost to replace the faulty engine. I will never trust this brand again for the safety of my family and my finances.

Purchased 2024 GMC Canyon April 2024 It's been in service department for a total of 100 days and still counting Always parts delay 34 days for antilock brake module Over 45 days and still counting for wheel speed sensor not to mention multiple days in service for electrical problems Worst truck I've ever owned GM corporate absolutely no help at all Just keep passing the buck They refuse to repurchase truck or even let me talk to supervisor I will NEVER purchase another GM product EVER

Been waiting a week for my payment, phone keeps going voicemail, they do not get back to me . Nobody answers the phone. This place is a joke. AVOIDDDDD!!!!!!!

Terrible experience, they lock you into different fees and inevitably renting for a broken car they sell you is a hassle and borderline scam in my opinion. There’s some strange issue where the car temporarily has electrical issues (won’t start, locks and electrical/key fob doesn’t work) and the worst thing of all they keep your car in the dealer for weeks WITHOUT FINDING OR FIXING the issue and sending you on your way with limited information, relying on the car to fix itself?? They can’t do their job and they keep you trapped in different ways for you to pay up with your money or your time, all while not finding any sort of solution. Stay far away from this company they don’t try to fix their faulty design by the looks of it.

There was an airbag recall on my 2017 GMC Acadia, I took it in and they found that one of the engine mounts and transmission mount was bad. My service writer Denis Neves in Las Vegas was awesome. They had my truck for 2 weeks, but he gave me a loaner to use during that time. I had the extended warranty so there was no charge for that repair. Auto Nation Buick/GMC on West Sahara in Las Vegas is awesome!!!

I HAVE A 2024 CHEVROLET SUBURBAN Z71 BRAKES WENT OUT ON ME. DIDN'T KNOW THEY HAD A RECALL ON A COMPUTER UPDATE. I COULD OF REAR ENDED OR RAN SOMEBODY OVER BY ME NOT KNOWING. TO MAKE A LONG STORY SHORT , I ASKED FOR GOODWILL POINT'S FOR MY INCONVENIENCE ONLY TO BE TURNED DOWN BY THE CUSTOMER SERVICE SUPERVISOR WHO HASNT SPOKE OR EVEN TALKED TO ME. I HAD SEVERAL ISSUES WITH TRYING TO GET A REFUND FOR MY RENTAL VEHICLE COST WHICH I PAID OUT OF POCKET TO RENT. IT'S BEEN 2 MONTHS AND I STILL HAVENT RECIEVED A REFUND THE GUY AT CHEVROLET MIXED MY VEHICLE UP WITH ANOTHER CUSTOMER AND TOLD THEIR ESCALATION TEAM THAT THEY GAVE ME A LOANER VEHICLE IN WHICH IT TOOK ADDITIONAL 2 WEEKS TO GET THEM TO FIND OUT IT WASNT ME IT WAS ANOTHER CUSTOMER. I CALLED THE CUSTOMER SERVICE MINE IN WHICH EVERYONE SEEMS TO BE COVERING FOR EACH OTHER AND WOULD NOT PROVIDE ME WITH A CORPORATE NUMBER NOR A CORPORATE EMAIL DIRECT ADDRESS. GMC NEEDS TO DO BETTER. UNSATISFIEDCUSTOMER

I bought a 2025 Chevrolet trax and 2 weeks after getting the screens out of nowhere turn off. I took it to service, well turns out they can’t do anything cuz there’s no recall or update. I call GMC they can’t take it back bc it needs to be in service 3times for repair so now I’m pretty much stuck paying on a vehicle that doesn’t fully function bc they can’t figure out what’s wrong with it

2023 gmc denali dully. Transmission went out at 40,000 miles. They can't tell me when they will have parts. Been 2 months. $120,000.00 for truck that can't be used. My first and last gmc

Transmission (and engine) went on my Sierra after 100k miles. Four months later and they still can’t get the transmission for the vehicle. If it breaks down be prepared to wait a very long time for a repair. Even worse … this is an income producing vehicle.

ALERT ALLEERTTTT.....Do not buy a 2023 GMC Sierra 2500HD!!! THIS IS THE WORST BRAND NEW TRUCK THAT MY COMPANY PURCHASED FOR OVER 70K!!! THE VEHICLE HAD ONLY 48K MILES AND WAS IN THE GMC DEALERSHIP 7 TIMES IN AND OUT (4 MONTHS) AND THE ISSUE WAS NOT FIXED..WE STILL HAD THE PAYMENT ON IT AND RENTING ANOTHER VEHICLE FOR OUR JOBS ALSO LOST OVER 300K IN REVENUE JUST BECAUSE THEY WOULD GIVE THE TRUCK BACK STATING IS FIXED AND THEN THE DAY LATER TRUCK COULDN'T TOW NOTHING AGAIN!! THEY WANTED US TO PURCHASE NEW ONE AND TRADE THIS ONE FOR SCRAP WHAT I DECLINED AND I STATET WE WILL NEVER OWN AN GMC AGAIN! IF I CAN SAVE 1 PERSON FROM BUYING GMC TRUCK MY JOB IS ACCOMPLISHED HERE...PLEASEEE BUY ANOTHER BRAND LIKE FORD (NOT PAID MARKETING) JUST THE F-350 SUPER DUTY IS A BEAST WE HAVE COUPLE NEVER ANY ISSUES 360K MILES ON THE DASH!! ANOTHER THING THEY TRIED AFTER 5 MONTHS TO PLAY IT NICE AND GIVE US SOME MONEY BACK FROM RENTING WHICH I KNEW THE GAME THEY DID EVERYTHING TO NOT DO IT AND THAT'S EXACTLY WHAT HAPPENED! GUYS I KNOW THIS IS LONG BUT PLEASE PLEASEEEE STAY OUT OF GMC TRUCKS!! I HAVE ALL THE FILES BUT I CAN'T UPLODE HERE THERE IS NO OPTION!

This is for a GMC Dealer, Simmons Rockwell GMC, in Big Flats, NY

My experience was the single worst car purchase experience I have ever had.
I spent over six hours at the dealership after an amazing test drive of a 2022 Chevy Silverado.

The drive started at around 11.30 am and lasted an hour or so. I picked up my seven-year-old daughter who was angry that I was getting rid of "snowy" our 2018 Chevy Colorado. After 5 minutes in "silver" which she named for the silver color she was sold. She was most impressed that she could stand up in the back seat without her head touching the inside roof. She was also impressed with "silver's" zoomies meaning that the truck was fast as hell.

I have never driven a truck with so much power and performance. All out of a 4 cylinder turbo.

Anyhow, I wanted the truck, it sold itself.

My salesperson was Shawn, last name withheld to protect his ass-wholeness.

He was engaged with another customer when I came back so I waited an hour or so for him. He started "multi-tasking" me and the other customer and started someone looking at my trade. I was expecting around 22k for my 2018 Colorado with 65K miles on it. Nope. 18k, firm after much complaining. I offered another 10k down payment.

Time to pull the credit report, all of them, with 10 lenders. Ally Bank bit hard and wanted my business - the offer, 8.75% rate, 72 months, 655.00 payment with warranty included at another 4k. So, time for down payment, the plan was to put $7500 on a credit card and another 2k cash. Nope, can't do that. Max $2500 on CC. New plan, 5k down. Another credit pull, another offer. 9.75% rate with 72 months and $750 per month.

By now, Shawn was getting pissed. "Are you going to buy the truck or what, you are wasting my time' He started working with another customer and let me hang while I was talking to Ron who is my friend and mentor. He also happens to have been in the car biz for 33 years as a finance manager.

It is now 3.30pm. They close at 4. Agreed to purchase at 655.00 payment, starting docs with Joe in finance. Wrote the check out to Simmons Rockwell for $2500 in front of Joe and Shawn.

Called CarShield, they offer the same 4k warranty for 3.2k with $299.00 down and 18 110.00 payments. 200-dollar deductible with most claims.

4.00 - changed my mind about the 4k warranty, don't want it. Redo the docs and payment went down to $525.00 per month. They also dropped the interest rate to 8.75%, how nice of them. Joe is pissed off he has to redo the docs; they were all done and printed. "I am late already to be somewhere' (I really don't give a darn)

4.30 - electronically signed the docs, signed over the title to "snowy", got insurance on "silver". Joe left. Did everything with his ass-wholeness.

5pm, Shawn transferred my plates, and we talked about removing my rusted in weight dist. hitch out of 'snowy"

5.15pm drove off the lot in "silver", happy as a pig in mud.

One problem, they did not collect my down payment.

I bought my 2023 Chevy suburban in October 2022. The first month that I had it, we had issues with a chip/electrical issues. My vehicle has been in the shop over eight times with different issues and issues that have been happening prior that are moving around the truck and are intermittent. It started with the side camera going out, to the doors not opening when you touch the knob, not starting when I’m putting it in gear, (I was told it was because I didn’t step on the brake, radio having issues with cutting out and not working(they replaced it) still having the same issues and they fixed it three weeks ago and now it’s worse then what it was before it was fixed, flashers turning on by themselves, back wiper going on by itself when turned off, dash board went completely black while driving, couldn’t lock doors, speed indicator not always working, blower fan not working in freezing rain and snow while I was driving I couldn’t see out my windshield, it wouldn’t go into gear, when starting the truck remotely it wouldn’t heat it up, and the driver seat doesn’t always work, They had an investigator go out and look at it and have decided that they are not going to make it a lemon and take it back as a trade because they can’t make the intermittent issues happen. I have had things go out while I’m driving that could have caused harm to me and other people. I have videos/paperwork that proves what I’m saying what I am about this vehicle. I have also had several people in my vehicle when things have happened and told me that it is hearsay.
We have had Chevrolet vehicles for over 40 years and Suburbans since 1990. They don’t seem to care about loyal customers. I was talking to the customer service person Tausha she was great and really tried to help me. It’s not her fault she is only doing what she can with what the company tells her to do.
They offered me an extended warranty for so much money a month to cover the issues I’m having which are their issues not mine.

I Purchase a 2023 Chevy traverse in oct of 2023 in july my vehicle said get service on August 8,2024 i took my vehicle in after talking to gmc because it kept saying my breaks need to get checked. Gmc didn't want me to drive me truck understandably. So i had to get a rental i have been trying to get my advisor to get reimbursed for my rental. Everytime i call she not available leave a message she will call back in 24/48 hours so far i haven't heard anything from Mrs Susan. Rightnow customer service is not good

I bought a car Chevrolet 2024 TRAX RS 4DR 2WD in October 13th, 2023. The car has been serviced twice since I bought it. and according to the dealer all is running fine. And a week and half ago, I was driving my car in the speedway and suddenly the engine exploded. I had to performance several manoeuvres to pull over the car and avoid an accident in the speedway. After that, the post sales service has been a nightmare. I spoke with the dealer of GMC at Toronto and customer service at GMC Canada and neither GMC nor Dealer wanted to take any action. My father went to the dealer at Montreal where we bought the car and they (Saleman and the manager) told him that we need to do all the movements or calls to fix that issue.

It has been very disappointing the service that I received at Ontario and Montreal. We still don't know what is going to happen with my car, because I don't have any answer from the dealer or GMC.

I'm very disappoint about that issue and the only I would like to say is: It's not about only to sell a car to any client, it's all about the post-sale service that need to be improved to have a much better satisfaction for the future clients. Thanks!!!

I GOT MY CAR IN Dec. 2022 and I opened my account with GMC in January so I waited to get my points for my purchase so I called the dealership and they told me they don't do the reward points. I tired to call them a couple of times but I have an autism, ADHD, ODD child so I don't have moments to sit on the phone and wait. So I finally had a chance, I waited to long to get my points and no one ever that I had a time limit. So I am not happy. Whatever happen to costumer service.My dad has bought 5, my father-in-law 3, I have bought 4 and my husband has bought 2. I love my car but the service stinks, I was told I can't talk to anyone else but I could send a letter! Forge

I purchased a Cadillac Escalade in the 2007 and traded vehicle in 2017 for a 2017 Cadillac Escalade. In December 2023, I started experiencing issues with the truck and contacted On Star in order to obtain a diagnostic of the issues. It reported an issue with the exhaust. I took the vehicle into Cadillac who indicated that my Injector #2 failed. I was unable to complete the $3k+ repair at that time, therefore, I drove the vehicle home and parked it. I drove the vehicle sparingly, however. Later in March of 2024, I started hearing knocking noises coming from the front of my vehicle. Again, I took the vehicle to Cadillac in Waldorf and was informed that I need an engine!!! I was also informed that the engine install would be upwards of $14k.

Now, I still am paying a note on the vehicle and a $14K repairs bill...I simply could not afford this expense. I was informed by a friend, who also has a GMC that I should contact GMC who was able to assist him with his repair costs. I took his advice and contacted GMC who indicated that they could not assist me because of the mileage on the vehicle. I explained to GMC that I maintained my vehicle in getting the oil changes and any needed work done, however, they refused to offer assistance in any manner.
This is my 2nd Cadillac purchased and was considering a 3rd Cadillac until this occurred. Now that I see GMC does not back their product, although outside of the warranty period, especially something as serious as an engine repair. I can't bring myself to purchase another vehicle from GMC.
I have been informed by service managers that this problem is NOT isolated to my vehicle. This implies that there are other people with current year and slightly older vehicles requiring new engines. This absolutely should not be to case. Perhaps this situation should be looked into and determined if there is an issue with Cadillac.

NEVER AGAIN!!! I'M DONE.....I CAN'T MAKE THIS UP.

Certainly! Here's the revised review with the additional details:

Disappointed with the GMC 2500HD Denali

I purchased a new GMC 2500HD Denali in 2022, expecting a top-of-the-line vehicle given its premium price tag and reputation. Unfortunately, my experience has been far from satisfactory, and I feel compelled to share my disappointment.

First and foremost, the reliability of this truck has been abysmal. Shortly after purchase, I experienced multiple breakdowns, leaving me stranded on the side of the road. The frustration of owning a brand-new vehicle that cannot be relied upon is indescribable.

The first major issue was a transmission leak that took well over a month to repair. However, the repair was not done correctly, and they failed to refill the transmission fluid. Once again, I had to turn to a local shop to fix what should have been a straightforward repair. This is simply unacceptable for any vehicle, let alone one marketed as a robust and reliable truck.

One of the most alarming issues has been the tailgate. It opens by itself while driving, which is not only incredibly unsafe but also makes it impossible to tow anything securely. Imagine driving down the road and suddenly seeing the tailgate open, potentially losing cargo or creating a dangerous situation for other drivers.

When I took the vehicle in for a recall to fix this issue, the service department disabled the tailgate entirely and said they would contact me when the part was available. Months later, despite numerous attempts to follow up, I have yet to hear back from them. This lack of communication and inability to resolve such a critical issue is incredibly frustrating.

Additionally, the truck has numerous electronic gremlins and the driver’s door leaks, adding to the litany of problems. The vehicle has been in the shop multiple times for these and other repairs, each time with long wait times and no clear resolution. I've had to resort to using an independent shop to fix issues that should have been handled by the dealership.

Overall, the GMC 2500HD Denali has been a huge disappointment. The reliability, safety issues, and poor service have left me regretting my purchase. I expected much more from a premium vehicle and would advise others to think twice before investing in this truck.