Support at GnosisPay does not exist. KYC is done by some shady crapy Fractal company, which doesn't provide details about who is managing personal data, a requirement in EU. I can't pass KYC even if I... Voir plus
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Lisez les avis des autres
I cannot fix my issue for the past months, support is answering in 1, 2 weeks and the live chat is never working. Really excited about their services but Customer Support does not exist.
Very interesting concept, but it looks like a SCAM, be aware! I am located in EU and the service should be available in Europe already. During singing up they asked to connect my crypto wallet first,... Voir plus
Gnosis Pay Review The Gnosis Pay card is still relatively new, with plenty of room for improvement, but in the short time it’s been available, I’ve had a mostly positive experience. I’m in my s... Voir plus
1 month later still no refund on the card, edit: got it now
Been waiting a month to get my card refund as part of their marketing campaign to refund those who joined through a certain website they partnered up with and use their token to back their app.
I couldn't join through the provided link because that provided a 404 not found response but they fixed this after. However I already joined. So I missed the payout that others got because the customer rep forgot to put me on the list manually. They told me it should be fixed this week.
Timeline:
June 26
HI,
I have just chased and been told that today should be the day! I will confirm once complete!
June 27
I still haven't gotten it
how can it be that it takes so long for such a simple thing.
The tech is great but the support is not up to standards. Whoever is in charge of payouts is not doing a good job. The support agent should have gotten the result if they promise something.
Update: I got credited. Will give 5 stars over time that I use the app and don't get any issues or rather don't have issues that take a long time to resolve.
28 juin 2024
Avis spontané
Horrible chat support times
No chat support during the weekend and a ticket opened on saturday still isn't answered on a wednesday... Might as well stop this service if u aren't able to provide support for basic issues.
29 mai 2024
Avis spontané
Brand new technology
Brand new technology - kept control of my crypto throughout and was not crippled by revolut/N26-type exchange spreads.
15 mai 2024
Avis spontané
Great support
For now I just tested the support.
Support replied to me in less than 5 minutes and provided correct solution.
2 février 2024
Avis spontané
Looks like a SCAM
Very interesting concept, but it looks like a SCAM, be aware! I am located in EU and the service should be available in Europe already. During singing up they asked to connect my crypto wallet first, and then wrote I am not eligible because of location. But the wallet stayed connected! They are either laying it is available in EU or they want to suck out your wallet.
29 juillet 2023
Avis spontané
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