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Go Transfer Avis 

2
•
TrustScore 3.5 sur 5

3,3

Service de transport
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À propos de l'entreprise

  1. Service de transport
  2. Service de chauffeur particulier
  3. Service de taxi minibus
  4. Service de taxi

Écrit par l'entreprise

GoTransfer is an online platform for booking private transfers, designed to connect travellers with professional drivers and transportation partners in a simple, reliable and transparent way. Customers can arrange their journeys in advance between airports, train stations, cruise ports, hotels, cities and other destinations. Prices are clearly displayed and confirmed at the time of booking, helping travellers plan their transportation with confidence and without unexpected costs. We work with a growing network of professional drivers and transportation companies, continuously monitoring service quality and partner performance. Our goal is to provide a punctual, comfortable and professional experience throughout every stage of the journey. GoTransfer serves both leisure and business travellers and also works with travel agencies, tour operators, hotels and other companies that require reliable private transportation solutions. Customer support is an important part of our service. Our team assists travellers before and during their journey and works closely with drivers and partners to help resolve any issues that may arise. Our mission is to make private transportation easier to book, more transparent and more dependable, combining technology, professional partners and attentive customer service to deliver a smooth travel experience from booking to destination.

Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

2 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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3,3

Tous les avis

(2)

2 avis reçus au cours des 12 derniers mois

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Nous vérifions les avis

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Noté 1 sur 5 étoiles

Will cancel and leave you stranded

Booked a driver 2 months out to help get us from Cortina to Ortisie (1.5hrs). They cancelled at 6pm the next before our 10am drive. No new driver could be found and we had to travel 4hr ++ via public transport to a place we specifically booked because we could get a driver directly there. DO NOT RECOMMEND. No accountability, no avenue of recourse and 0 attempt from GoTransfer.it at all to help us.

EDIT - was contacted 11 days after the trip (and only after posting this review) asking me to take it down as they have taken action against the driver. Not only that, they said they have now refunded my money. ELEVEN DAYS LATER. Appalling

5 septembre 2026
Avis spontané
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Réponse de Go Transfer

Dear Kate,

We are very sorry for what happened and for the serious inconvenience this caused during your trip.

Unfortunately, due to an unexpected force majeure situation, the assigned driver informed us at the last minute that they were unable to carry out the service. We fully understand how disruptive this was, especially considering the location and the difficulty of arranging alternative transportation at such short notice.

We have issued a full refund of the amount paid. We have also taken action regarding the driver involved, who has been permanently removed from our platform and no longer works with GoTransfer.

We sincerely apologize that, on this occasion, our service did not meet the standards we expect to provide to our customers. We take situations like this very seriously and are working to prevent similar incidents from happening again.

Kind regards,
GoTransfer Team

Noté 5 sur 5 étoiles

Professional Service

We scheduled a driver to get us from Varenna, Italy to La Spezia. He was on time, helpful and pleasant. He did not speak much English, but made sure we were well taken care of. Even when some "bumps in the road" occurred with our travel plans, the company's professionalism and dedication to their customer became apparent. We enjoyed the transport.

3 mai 2026
Avis spontané
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Réponse de Go Transfer

Dear Brian,

Thank you very much for your kind review and for sharing your experience with us.

We’re very pleased to hear that your driver was punctual, helpful, and attentive throughout the journey from Varenna to La Spezia, and that you felt well taken care of even when your travel plans changed.

Your feedback means a lot to our team and motivates us to continue providing a professional, reliable, and customer-focused service.

We hope to have the pleasure of welcoming you again on your next trip to Italy.

Kind regards,
GoTransfer Team

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