GO plc Avis 

Zero stars. Complete disaster for the last 6 weeks after 30+ years of impeccable service. What happened?

They are absolutely ridiculous. They provide ‘live chat service’, however do not respond to questions, won’t resolve the issue just close the chat window and let you to ef off. Ferdinand A on the live chat should have someone QA his chats & resolution times.

I am writing to formally express my deep dissatisfaction with the number portability process initiated on March 27th, to transfer my number from EPIC to GO. Unfortunately, the process has been consistently rejected since day one. The rejections have occurred due to form errors on both operators’ sides as well as repeated rejections from the current provider, EPIC. Despite several attempts, there has been no effective resolution, and I have been constantly redirected between the two providers without any clear answer or proper follow-up.

As a result of this prolonged and unresolved issue, I was forced to pay an additional invoice for the month of April, as the portability was not completed in a timely manner.

Most recently, I was informed by GO this morning that the latest request submitted on April 12th was never processed because it got stuck in the system. However, when I followed up, I was told no action had been taken and that I would need to submit a brand new contract and a new portability form—despite the fact that the re-submission was already done on April 12th.

This situation is extremely frustrating. It has now been over 20 days without resolution. I am exhausted from going back and forth between both providers and receiving no real assistance. I expect a proper response and immediate resolution to this matter.

DO NOT TRUST THIS COMPANY... THEY WILL START AUTOMATICALLY CHARGING YOU WITHOUT ANY CONCENT....DAY LIGHT ROBBERY!!

My experience with GO has been an absolute nightmare. Their advertising is deceptive, promising reliable service and fair pricing, but the reality is nothing but poor service, hidden fees, and blatant dishonesty.

From the start, the service was unreliable, riddled with disruptions, and completely failed to meet even the most basic expectations. Customer support was useless—unhelpful, dismissive, and unwilling to take responsibility. Instead of resolving issues, GO has the audacity to demand more money without justification, effectively extorting customers for services they never properly delivered.

This company preys on customers with misleading advertising and shady billing practices. I would strongly warn anyone to stay away unless they enjoy being overcharged, ignored, and treated with zero respect.

GO is the definition of a scam, and unless they drastically change their business ethics, they don’t deserve a single cent from customers.

I wish I could rate lower. Set an appointment to install some cables after they disconnected my Internet out of nowhere then didn't show even after checking in multiple times throughout the day with the support team and have the audacity to say they called even when I show a screenshot of my call history to them.Also cherry on top the time they gave me is 8 am to 4 pm yep that's right 8 hours waiting without knowing if they are coming. Thanks go great customer service and screw the customer!

If l can mark zero * l would, especially for technician service. Terrible!
Appointment booked between 7:30-8:00, and he is late for more than 2 hours, with excuse that police stoped him.
Yes, of course, for sure!
Technician service was always horrible, every single time when l have to use it. Always coming late or NOT even appearing.

Daylight robbery, they will make me lose 22.31GB because they changed the plan bundles. However I always paid every 12th of each month rolling for my bundle because I never wanted to lose what I have been accumulating every month so I kept paying the 8 EU for my bundle, now that the plan doesn't exists anymore they are taking away everything and told me I have to start from scratch with the new bundles. WOW!!!! At least let me use what I have paid for for the last year or so. Shitty service that's all I have to say!

GO is pure garbage. Awful service, awful customer assistance and definitely something I won't try again and won't suggest anyone.
GO... to another provider.

it’s so bad, i want to give you a zero. but thats not possible, so i give you a one.

GO is the best to charge you stupid fees, however when it comes to support, its the worst!!!

I work for a foreign company, serving and assisting customers who lives in a foreign country, using one of GO's services (internet connection), yet GO does not offer support to its local customers online 😅 has to be in person. What a joke 😂

Worst Wi-Fi ever, I play on a console and it is utter sh*te

I bought a TV that came with 3 months of "Free Go" now I find out I am being charged for the service.

Company is trying to scam customers into unsuspectingly signing up. Shameful and predatory behaviour!

They are terrible
They are terrible, always charge you more than you expect without any explanation! Live chat is like insane! They even do not know what to say.
Here is the explanation of the agent Jenny `

``I understand ,but even if you will stop using the simcard and the mobile, since you are bound with a contract with us charges will still apply, unless you terminate the service.``

``I understand but even if you are not surfing the internet as long as the mobile data was on, it will still run the data usage.``

Normally I need to pay 66 euro but they want me to pay 127 euro for no reason!

And dear Jenny said whenever I go abroad I need to terminate my account :) otherwise they will charge me anyway :)

Horrible internet provider. I had only a bad experience with GO. Unlike EPIC, their internet is not as stable, customer support is borderline useless, and they do not care about the customer or their experience. They waste your time by making you go and return equipment to Mosta instead of sending the courier or returning it at the local GO shop. Never again, better go with Epic they offer amazing offers to people looking to renew their internet and also sign a new contract.

Today had appointment to do fiber afternoon from 1pm till 4pm. After I arranged with someone to make me favor cause i m abroad, they decide to tell me when i checked no one call and come house. That they called me no answer. I was all day on phone waiting for there call. Company of lies. Not recommended when contract finish I swap.

When you top up €5 to pay for your €5 prepay plan, you get €4.81. Why? They take vat off your balance before you make a purchase. And then, the smallest amount you can add to your account is another €5. Its not the cost thsts the problem, its the way that the top up amount is deliberately not enough to pay for your plan.

I am trying to find a tel no , I phoned the the operator of go withing time 30 minutes and they cut the line twice disgusting super low service 16 th April 2024

I'm a new client for less than a week. Yesterday somebody from customer service call me and make me appointment for instalation for today. I told her that there is no ODP on the roof she promise me to check but.. nobody call me back. So the appointment stay. Today the technician come and didn't call me and I receive email that go resheduled my appointment and nobody tell me nothing. I connected with the chat and they told me the same that there is no ODP. they are loosing my time whole day. I took day off for today for nothing. I'm very very disappointed of this company. One week client and I have already a very bad experience. And what now I have to speak again for day off after day make an ODP. My boss will be very happy!!! I can loose my job because nobody inform me and nobody check in the documentation!!!

I wish to thank Darco who came to do repairs on my home service on Saturday. He went out of his way to explain to me what was happening and what I should do .
Thankyou so much Darco.