Promised a Return Label and Refund — Then Stopped Responding
I had a very poor experience with Buzzaar. I ordered Britannia Bourbon biscuits based on the product shown on their website, but received a different version manufactured in Oman. I contacted customer service requesting a return and refund.
After significant delays in responding, Buzzaar finally confirmed in writing on August 28 that they would send me a prepaid return label and provide a full refund once the product was returned.
The return label never arrived. I followed up again and waited another nine days without receiving any response.
I have repeatedly told them that I am ready to return the unopened product. I simply need the prepaid return label they already promised.
Extremely disappointing customer service. A straightforward return has turned into weeks of emails, delays, and unanswered follow-ups. I would not recommend ordering from Buzzaar based on my experience.








