GoCar Avis 

My First GoCar Experience – A Mixed Bag with Room for Improvement

This was my first time using GoCar, and unfortunately, the experience was far from smooth.

App Issues:
Right from the start, the GoCar mobile app was problematic. It often failed to open, which made essential functions like locking and unlocking the car unnecessarily difficult. This was quite frustrating, especially when you're relying on a seamless app experience for a self-driving service.

Returning the Car – A Major Hassle:
The biggest struggle came while returning the car. I spent around 30–40 minutes trying to find a parking spot at the base location, but it was full. The only available space I found was about a 13-minute walk from the base, which I thought might still be acceptable.

Unfortunately, when I contacted customer support for guidance, they were unreachable by phone—apparently because I had called outside of their support hours. This made an already stressful situation worse. I finally managed to get through to someone via online chat, only to be told that I could not park at the location I found, as it was more than 10 minutes away on foot. They asked me to find a legal parking spot within that limit.

After nearly an hour of searching, I managed to find one that was approximately 11 minutes away. This entire ordeal was exhausting and frustrating, especially when you're trying to follow the rules and avoid penalties.

Vehicle Condition:
I rented the VW T-Cross Auto, which had noticeable pickup issues. For a first ride, this added to the overall disappointment.

Suggestions for Improvement:
Improve App Functionality:
The app needs to be more reliable, ideally with some level of offline support or at least a smoother loading experience.

Dedicated GoCar Parking:
Allocate exclusive parking spots for GoCar vehicles at base locations, where other vehicles are not allowed to park. This would significantly ease the stress of returning the car, especially in busy areas.

On my first and FINAL time using the service, I booked an electric car that had been showing on the app at a charging station for over 24 hours. Picked it up, everything seemed fine-- since it was connected to the charger when I arrived, I didn't notice the car had only 3% charge (3 percent!) until I got an alert while driving less than 10 minutes. Pulled over, looked for an emergency place to charge. Found one, made it there, all chargers in use. Waited as long as I could before having to call a taxi to get to my appointments. GoCar says there's nothing they can do, no refund (except for a small "inconvenience" credit), and they refuse to go out and charge the car and return it themselves. They ruined my entire day, I almost missed my appointments, and I had to not only spend more money on Uber to get to my appointments but also to go back to collect the car and ALSO CHARGE IT on my personal time (or they would charge me again for failing to do so, they said! Unbelievable!) and then return it to the original spot. I DID NOT GET TO USE THE VEHICLE AT ALL. Worst company, worst customer service, would never use GoCar again ever under any circumstances.
EDIT: I can hardly believe this, but after going after the car, charging it, returning it plugged in to charge even more, and using the app to end the trip early, this morning we received an alert that the car was overdue and I had to phone them yet again. Just what I wanted, to spend more time dealing with this idiotic company. At least this second rep was polite.

Booking on the app was very difficult.it would not allow me to complete the booking and when I go back in to try and book it told me I had a booking.my profile showed no upcoming trips.i rang customer service and had great difficulty hearing the agent as a very loud female voice on another call drowned out my agent,then a third voice was competing on the call.i ended up with the booking for 3 instead of 4 hours.after 90 minutes in total trying to book I was offered to cancel.no assistance to find an alternate location.last time I used go car I arrived to a dirty van with a broken tail light.back to hertz hire for me.never an issue there.worth the extra money

Pathetic. Uploaded the licenses, and they did not provide the reason why they refused the car.

En el mes de abril adquirí un vehículo Seminuevos, en la agencia de Seminuevos Toluca, ubicada en Tollocan, al adquirir el vehículo me comentaron que tenía adeudos en pagos de tenencia e infracciones, ya que la unidad tiene placas de CDMX, me comentaron que en un plazo de de 15 a 20 días me entregarían dichos documentos, esa información me la corroboró el gerente de Seminuevos el señor FRANCISCO ORNELAS, el cual hasta el día de hoy ha incumplido con la entrega de los documentos ya mencionados, le realizado visitas a la agencia, llamadas telefónicas, no atiende mensajes; algún día de tantas vueltas que he dado, lo encontré en la entrada de dicha agencia me me comentó que estaba ocupado en una junta y me hizo esperar dos horas, en ese lapso de tiempo llegó el gerente gerente general el señor trevilla, el cual amablemente me acompañó a seminuevos e instó al gerente de Seminuevos francisco Ornelas a atenderme, lo cual hizo de mal modo, es día y hora en que no me ha entregado ningún tiket de pago de la tenencia e infracciones de esto ha pasado más de 90 días y hoy me envió con un asesor de venta copia descargada de la tenencia sin recibo o tiket de pago, porque en eso no quedamos en que la agencia cubriría esos adeudos y me entregarían todos los deudos cubiertos, help me !!! Que alguien me apoye de grupo gocar … solo el asesor de ventas el señor Porfirio Garduño, me ha atendido amablemente, si van a la agencia pasen con el, es el único que apoya a los incautos que llegamos a esa agencia ( a los clientes) con el fin de tener un mejor vehículo,

Just a scam, rather invest in a taxi, GoCar will find a way to rip you off with some made up fees for sure.

Booked a car to take a relative to hospital on a Saturday night. Booked intending to collect car within 30 minutes. When I got to the collection point, there was no car there. Couldn't contact anyone in Gocar, had to hire a taxi which cost me €90.
I emailed Gocar trying to get an explanation 4 days ago, no reply.
Not being able to contact anyone from the company, even on the emergency accident line, is a very serious issue.
I could not recommend this service, unless you wanted to make life difficult for someone!
Up to that time I was very pleased with this company.

Car was dirty ,trash all over cig box's and smell smoke so bad . No reply from customer services. On collection no way to upload images of damage nor standard of the car .

June 2025 Black box Headford rd car park. Booked a Renault Traffic van for 4 hours to move some tables and chairs as well as over mantle mirrors and a grand father clock, as I had time and was passing Circle K I put diesel in that brought it up over half, hopefully the next user would appreciate that, returned the van an hour earlier than planned €60 I was happy with the van. Would use again

I was renting a van in Swords. The vehicle was so dirty and many parts of the dashboard was damaged. There was dirt and cobwebs all over the inside of the van.
The engine light was on and there was no fuel in the van, with the closest Maxol garage 10km away. This is a large chunk of my time getting fuel and way out of my way when I only need the van for a couple of house.

Absolutely awful "service" submitted all required documents. Holiday will be over soon. Absolute waste of time. Wouldn't recommend at all.one star is too much.

Stay away! This company is a complete scam. We waited for more than an hour and their shuttle bus never came. We ended up hiring from another company.

I f if could give zero I would.
I was using an app for the first time accidentally when I was trying check price for car rent I booked car.
I ring them straight that what the situation I was.They send me a bill 75e instead cancel my transaction. I didn't even touch their car shame on You Go car.I hope the business will collapse sooner or later.This not the way you treat costumers.

The worst customer experience ever. I got a faulty car (Renault Capture Hybrid) were the reverse did not go reverse it got either neutral or forward which is awesome if you have other cars in front of you and a toddler in the rear. BTW this is a known issue for Renault (I whish GoCar did a bit of research which cars are having issues). After a long while discussing I won t use the car again especially with the Baby with me they told me just leave the car and to book a Taxi Home.
So I did. Back home I got called 4 Times I am late returning the car, so I had to explain everything all over again. Than I wanted to forward the Taxi bill to them, as they told me to do, and they blocked my Account!? Seriously? This is the way you treat your customers?
We did not want to buy an own car because where we come from there is a well established and proper working Carsharing system but GoCar is just an very Bad and expensive fail trying to be one.

Very convenient would recommend for short term use but a lot of hidden costs and it’s very overpriced compared to other rental companies I paid 55 a day where the same car was being rented out for 18 per day , only out of convenience would u choose them

Absolute joke of a company I’ve had over 50 trios since October 24 I spend serious money on this car rental customer service absolute joke to your first few journeys your help then your for got about was recently stop by the police for no tax in the the 241 manny dirty Nissan Juke they told me that was not there fault there keyless cars get terrible signal no spare tyres cars and vans are always dirty I’ve like a photo album of over 80 photos of the dirt and the problems with the car or van please don’t use these there making to much money and not giving it back in the service they provide a joke go car is

My friend Octavio and I booked a car for 2:00 pm in Clongrifin to go to work and the car did not arrive, it was late and GoCar said that there would be no other car at my location and that the booked car was not available and Octavio and I lost the day of work, I do not believe that the company is trustworthy, we lost the day of work and €200 each for a total of €400

First booking, I needed a van and booked for 12pm in M1 Retail Park. True to form I got there ridiculously early to locate the vehicle. As my booking time drew closer I checked the 'Locate My Vehicle' on the app a number of times only to be told that the previous owner had not returned it yet. 12pm came and went then the map showed the van's location as Bettystown so I contacted support on the in-app chat only to be told that the booking had been moved to Bettystown. They could not or would not give me a reason that would explain why I was not made aware of this change and expected me to go 30mins down the road for the vehicle. This was a non runner as recycle centre closes at 1pm and that would have been my first stop followed by a light removal from a storage unit. I had people on hand, waiting to assist and all my plans went out the window. I only received the same old, generic ramblings from the support agent, it seems to be all that they are programmed with. I asked for the booking to be cancelled, a refund to be processed and advised that I would be closing / deleting my account and shouting from the mountain tops about this experience. Absolutely Never Again! I sincerely regret not looking at the reviews here prior to booking, thinking that GoCar was a solution for me. They were not.

First time using anything like this rental and it was just excellent.The app works so well telling me where the vehicle is stored waiting for collection and full instruction on how to use it. I was quite surprised how easy it was and the vehicle was only a year old.

Hired a van (as no car available) for 3 days.
It was clean.
Easy app to use but VERY expensive unless you don't go over the 1st 50km that are free.
Would not use again.