Going Group Ltd T/A Going Underground Avis 294

The Going Underground team were professional and informative in every stage of my job, I now have a greatly improved water supply to the house.
The installation team overcame some very stony underground conditions to install my new piping and left the site clean and tidy before departure.

The people on the phone and in person were punctual, polite, explained everything they were doing. They first came to do an emergency repair when I was losing 2,000 litres of water a day approx, fixed that and showed me how fragile the old pipe was. Then they came later and did a proper replacement. No hesitation 5 stars

I’ve used Going Underground a couple of times now
On this occasion it was because they have a Strretwork licence
They did the work professionally & on time The workmen were both tidy & polite
Happy to recommend them

Aaron T & Andy M come to my property today to sort an ongoing leak I’ve had in my garden for some time now. They come and immediately knew what to do and was so considerate of my house and avoiding getting mud any where. They were extremely polite and explained everything to me. Would highly recommend this company! Thank you again.

We needed our underground water pipe completely replaced. The lads turned up on time and I have to say, they certainly know how to put a hard days work in. Not sure they stopped for lunch. All done, concrete laid and everything cleaned up.
Excellent job and I can’t complain about anything they did.

They came to find a water leak under our garden path and were gone within 2 hours - leak fixed, concrete laid and cleared up beautifully. Thanks Andy & Martyn for a brilliant, efficient and friendly job.

Aaron & Andy came to fix a water leak on our water main. They were extremely helpful and they did an excellent job and left everything tidy. It was a pleasure to meet them both! A+++++

Aaron T and Andy M were absolutely brilliant, they went above and beyond to fix the water leak and ensure everything was put back and they even cleaned the mess left on the fence by Wessex Water when they tried to fix the leak! Great lads and very thankful they came to do the job.

Had a huge issue with a ridculously high water bill increase and needed it escalated to be resolved.

After investigation, I had been informed by my landlord that there was an issue with the water metre, Aaron T and Andy M from the Going Group resolved the issue and replaced the water metre.

Extremely professional and efficient, and the front of the path infront of house was very nice and tidy after they had finished.

Aaron & Andy of Going underground were tasked by Wessex water to trace & fix a small leak in the service pipe from the water pipe to the house. They identified where the leak was and rectified it. They worked extremely hard, explained exactly the problem and how they would fix it. They were very courteous and professional. I could not recommend them enough.Everything is fine now and they cleaned and cleared up the area.

Date of experience: 17 June 2025

We had a small but potentially large leak in our drive. Andy and Fraser mended it very promptly . We are so pleased that the leak was fixed within a few hours. Caitlin in the office was very efficient helpful and friendly.
We thoroughly recommend them.

Very efficient. Quick and excellent service. Highly recommended.

From first point of contact with their reception team through to completion of the works the company has been polite and efficient. The chaps who turned up to carry out the work arrived when expected and completed everything well within the time frame, they also left the site neat and tidy - two paving slabs lifted carefully and replaced intact. Thank you

Having reported a severe water leak at our bungalow in Woodlands Avenue. BH15 4EG to Wessex Water. The next day the company Going Underground arrived with equipment for any eventuality. The four guys wasted no time in sourcing whereabouts the leakage was; and started to remove tarmac and underground rubble. The four guys were mannerly, friendly and answered any questions I had. As part of my drive had to be opened up, the guys were very considerate as my drive is totally covered in light chippings. The guys removed the chippings over the area they had to expose; laid a ground sheet to place the rubble that was to be dug up. The offending pipe was located and a new section fitted. Water back on and advised to run the water in the house to illiminate any air. After repair my drive was returned to it's original state by the guys. Water meter returned and new tarmac laid, removed any mess outside. So those guys are certainly a good example of Going Underground workmanship. Well done lads!

Aaran and Barry visited our property very shortly after we notified them that had a leak. They amazingly identified where the leak was and rectified it. They worked extremely hard, explained exactly the problem and how they would fix it. They were very courteous and professional. I could not recommend them enough.

I recommend this company without reservations.
They assessed the water leak rapidly and explained clearly the process of its detection and resolution.
This was duly carried out by Wayne and John who were extremely hard working , courteous ,thoughtful and very tidy. Again they explained what they had done. The repairs to the paving are excellent. Well done Going Underground!

I would recommend this company without any reservations. They were prompt, polite and efficient.
The standard of work was excellent and I was kept informed as to the progress.
On completion the work site was left in very clean condition.
The quotation paperwork was well presented and the office communications both helpful and accurate.

Excellent service received from Going Underground to
recent our water service leak issue. Most helpful and pleasant operation crew. Can't praise them highly enough.

Our water leak turned out to be more complicated and awkward than we thought. A solution was found by the workmen from Underground and new piping was installed. The work was carried out efficiently and very neatly.
The workmen were a pleasure to have around and left our property spotless and the problem solved. Thank you for sorting us out!

They have been completely professional and efficient