Golden Rule Travel Avis 

We will never use any other travel agency! We book a lot of tickets for groups that are going all over the world. They have amazing, professional agents, who work hard to get you the best price and the best connections but even beyond that they are there for you in emergencies! We’ve tested them! They prove to be true partners for us!

Golden rule has great customer service. They try to find the best flights for the best price and are able to get us humanitarian baggage allowances. Using them makes travel so much easier. Especially when there are flight changes, we haven’t had to spend hrs on the phone trying to get new tickets.

The golden rule travel is the best i being for more then 12 years

Responsive, kind, flexible. Willing to look into a number of different options to find a best fit for our team. Patient in dealing with our annoying credit card issues.

In a last minute emergency, I needed a change to one of my group member's flights. Early in the morning Hans at Golden Rule assisted me with speed, precision and helpful service. The issue was fixed within an hour!

While I love Justin and Golden Rule, they always provide timely service and excellent care, the greatest benefit is when something unexpected happens. They take care of travel glitches or get ahead of the crowds any time of day. I used to book everything myself but no more, I wouldn't travel without them.

Appreciate the prompt responses n help given. Hans was helpful w our group tickets. He made it easy w the payments. It seemed he found the best flights n prices to accommodate us all. Thank u

Grateful for how available to help they have been each trip we book with them.

We worked with Patrick ~ he was very patient and knowledgeable with booking flights for our medical missions trip to Peru. We appreciate his thorough communication, how he helped us save money as a non profit organization and his kindness throughout the process!

Response time was quick, and our agent was clear, helpful and went the extra mile to make sure the itinerary fit our needs.

One of the flights on my return was canceled and they were able to rebook me quickly once I called their emergency after hour phone line. Not only did they rebook me, but the new route got me home even quicker.

Our travel agent Hans notified us of a flight cancellation which was causing confusion... he got to the bottom of it and rebooked our flights to the original timeframe! He was caring and professional!

Came through quickly in the middle of the night

When all flights in and out of Germany were recently canceled due to German politics I was in a bind. I was needing to fly out in less than two days and Frankfurt was my layover. It was late at night and my anxiety was high. I was helped very quickly and redirected to another country. I am greatful for the help and professionalism.

Hans was great!

My stomach dropped when I got a text from a team member that they just noticed their name was misspelled on their ticket for their flight leaving in less than 12 hours. Hoping to correct the error I called Golden Rule. They too were likely at dinner and with their families as it was after 8pm, so I called the emergency hotline. Anxiously, I listened to the elevator music trying to remember the details on the invoice about name changes. Hans calmly answered and told me how to get him the information needed to take the next step. Though it was too close to departure to change the name, he went the extra mile to confirm what he already knew, that it wouldn't be an issue with the airlines we were using.

Hans' quick response, calm demeanor, and triple checking, gave me the confidence that we would be good to go. This allowed me to quickly communicate with the team member that they didn't need to worry, and now we all will get to catch some sleep tonight.

Very grateful for the help and speedy response.

Being in a very stressful situation where flights were delayed and connections missed, it was comforting having someone navigate the unknowns with me. Instead of being delayed over 24 hours and waiting in line at the help desk for multiple hours, I received prompt, helpful service that gave me a favorable outcome. I really appreciate that they have an emergency number for after hours as I needed assistance on a weekend.
Golden Rule Travel has helped me navigate travel in multiple unforeseen and unfortunate circumstances. Their staff is very knowledgeable and strives to help me get to where I need to be in the best way possible. I highly recommend their services as a travel company.

Due to an error on my part, I missed my flight in Amsterdam. I contacted Golden Rule travel and the owner of the company immediately took up my plight.....even at 3am!

Due to his diligent work, we were able to resolve the issue and get me on a plane heading to the US.

Thank you for helping me see my family today!

I have been using Golden Rule Travel now for several years and the experience is always exceptional.
Hans Mast is my go-to contact, he is extremely knowledgeable, accommodating and always helps plan a seamless trip.
I highly recommend Golden Rule Travel for hassle-free and easy planning.