Goodguys Avis 

Pathetic. Charged $85 for delivery and installation of washing machine. Failed to install because they couldn't remove the old machine plug from the wall. Left the new machine in the lounge room and left. My tenants were so stressed (overseas students). My mate and I (aged 70 and 63) went and sorted it out in 20 minutes. What a disgraceful performance from the Good/Crap Guys They only got 1 star cos I couldn't give 0.

Only one thing worse than Good Guys, is when they team up with Global Express, its enough to drive you mad, my TV got lost in delivery, got sent to Sydney instead of Port Macquarie, so today beginning at 9am 19/8 I made 4 phone calls to GG customer service and Coffs Harbour, still no idea when TV will arrive, Coffs store wanted to fob me off to customer service, Coffs store never rang back, even to explain or apologize, Global express were just as bad, they never rang or emailed any updates, after complaining to them, my 4 th GG call of the day to customer service ended suspiciously with he operator saying my TV had been found, and they would call me in regards to delivery, I believe this was said to shut me up, as why no new scan from Global express showing this update, good customer service would have look like this, the Coffs store would apologize for the mess up and offer delivery of another TV whilst they chase the lost one, I will never deal with Bad Guys again, I hope their business goes down the drain it deserves to, no wonder you get so many bad reviews.
UPDATE 20/8 had ring GG again didnt get back to me, when they said they would, eventually they rang later today TV still missing, all they know is it left warehouse, so saga continues

Email and phone call made to manager and no response or resolution. Sales manager advised it’s not affecting the fridge usage and only cosmetic. Below is my complaint email to the store.

Attn Manager.
I am disgusted and appalled about your delivery guys.
Your delivery guys have left all the packaging inside the fridge and freezer and switched it on and left it like that, advising me not to open or use it until 2 hours have passed, this was at 10:30am.
At 12.30 pm I opened the doors and started to remove all the packaging and blue tape and found that most of the blue tape have been stuck onto the drawers or doors because of the cold and it is difficult to remove them. The freezer drawers were the most difficult ones as I can’t remove the blue stickers off the drawers and don’t know what to do. I’m appalled by your drivers incompetence and no care attitude, not to mention that they left muddy footprints all over my house, with no consideration to the mess they left behind.
I had to vacuum and mop 3 times to get their footprints of my floors.
I knew something was not right and they appeared dodgy so o refused to sign the delivery slip as they didn’t finish their job correctly. One guy who could only speak a little English kept on asking me to sign the delivery. I refused because they were supposed to install the plumbing as well, which they’ve never.
I wish I had taken pictures of my floors. I just didn’t think that it would come to this. However attach are pictures of the drawers with the blue tape refusing to come off freely and I don’t want to force it as it may scratch the surface.
I would like to start using my fridge. What shall I do with this blue tape and the plumbing? Please assist me urgently.

Went to Good Guys Mile End to buy a vacuum cleaner. Was served by Rosie, who was excellent, an asset to the company. She listened to my needs and sold me a product to suit. Thank you

Horrible communication
They did not know what they where speaking about and kept on avoiding any questions and even became angry and told my 11 year old that she was stupid for asking a questions - Which was how long does the bag last for with one of the robotic vacuum cleaners which seems a pretty reasonable question.

The purchased Blender Navy caught fire while charging. The Nutrabullet's provided charge cable only lasted 2 months, had to buy a replacement cable, despite this was a high quality USB-c cable (also purchased at Goodguys) there was no refund for the failed product, the manufacturer blamed the issue on the purchased cable, there is no backup of the products purchased at this organisation.
After some phonecalls with management the issue was resolved and the product was refunded as per warranty. It appears that Goodguys ARE actually supporting their products after all.

Good guys-not good

I bought a dishwasher from good guys in june-getting it installed was a drama; when you’re working. 1.5 months later that dishwasher came up with an f30 fault. I contacted the hoppers crosding branch who i dealt with and she said i’ll let them know. One week later i’d still heard nothing. Their communication system is poor. I won’t go there again and if i don’t get good service this time they can take it away and i’ll deal with someone else. I can’t see good guys lasting.

I wanted to purchase a heating pad. Phoned up spoke to a man named lorenzeno. He was very helpful and informative and very polite.wish there was more service people like him. He found a store near me and priced match the product. Without any hesitation. I will be shopping there more often. The store I visited was just as pleasant at Chrinside park.

I would give ZERO STARS if I could,, awful store; purchase a computer, less then 7 months it started to freeze, returned to store and the very next day they called and said that they could not get it to fault, therefore they could do nothing for me, it is noted on their report that it is intermitted BUT THEY CLAIM IF I WANT IT SENT OFF THEY WILL CHARGE ME TO DO SO,,, I called NSW Ministry of Fair Trading this is all illegal,, even the paperwork they gave me states that they do not test or do anything to your computer but that it will be sent off. Imogen call my wife she was very sharp with her, I called her back after I spoke with the Fair Trading and called ended when she hung up on me ! !
When we visited the store the whole store seemed to be not caring, I had made up my mind then that I would never go back to them again,, and this as just doubly reconfirmed my thoughts

Thankyou guy's received my Goldair 2400 heater. Absolutely love this. Putting the wheel's on was a piece of cake. Good Guy's were awesome with updates and Australia Post for tracking and delivering. Website to buy this heater was so easy and no hassles.

If I could give less than one star I would. Broken, defective, expensive but cheaply made item. Sent to elderly, infirm parents. They are in a home, no way of returning it, made it so difficult and complicated to get their money back. Utter scum! They caused the problem, they should fix it.

Went into the Bendigo store Saturday July 6 and all I can say is that the customer service was absolutely non existent. All staff members were standing around in their little groups chatting amongst themselves and even watching us with no help whatsoever
I literally had to call out twice for someone to come and serve me I find this absolutely disgusting and if I were there manager or from head office I would sack the lot of them as they are a total waste of time and money
Karen

Purchased a sharp 40L inverter convection microwave from the Maitland Store in Aug 2022. Went to use the microwave part of it on Monday 11/6/24 and it wouldn’t work. Rang the store to find out what to do. Appears it only has 12 months warranty but they would have it repaired under their “goodwill “ warranty. ( no such thing.. it’s a consumer guarantee) anyway the girl was very vague and in the end said she’d have the manager ring me. A few hours later she called and said it would have to be sent for repair so we had to take it in. We took it in lunch time Monday and the girl gave me a number to call to check how long the repair would take but to give it 24 hours before calling.
Rang today 48 hours later.
The number I was given wasn’t in service so I rang the store to see if it was the right number. It wasn’t. I rang the new number and it was in the Phillipines … very bad line and hard to understand the customer service person.
I rang the girl back but the girl didn’t know where it was (I would’ve thought it would be logged in a computer) and said she’d get back to me by tonight.
I rang back again , got another staff member who said to hold and he’d look for the details… half an hour later on hold he came back on to say it was in transit and he couldn’t help with anymore information until it was assessed and logged.. min time a week.
This is my only oven so I’m restricted with what I cook. I’m not happy . Winter and no oven!
I’m not confident I’ll get it back in anything short of at least 3 weeks!
$835 later and no oven! I won’t ever shop at good guys again … the name of the store is not fit for purpose never mind the oven!

Delivery ended without the item.
They said they waited but was there waiting and nobody arrived.
Support was useless too.

Dishonest cheats and thieves.
These folks at Kawana sold me a dud dishwasher. From start to finish, the treated it as my fault. It didn't work from day 1. They sent a technician out twice who declared it faulty. The fobbed me off to the supplier, Bosch, and this is illegal. It took months to get them to take it away and then they gave me a partial refund. I will never darken their door again.

Absolutely a joke don’t go to this store or buy anything from these so called people !!!!!

the good guys might be good guys no probs but there dumb as horse s@#t , in the electronics dept asked a guy for a usb to usb cable for charging , what does he give me a new type C mobile ph adaptor lead, and i took it back and asked him like , really cuz mate and he said ooohhh ooooohhh yaaaaa yaaaaa oh we dont have any of them , like what a spastic deprived pelic gimp he was ,,, so then bought a new washing machine i was chatting to the appx 55 yr old lady in that dept and said , oh as a quick crash course how do u use these machines and she said well basics , ya go like this on the dial hit the app buttons and away ya go , i said gee u really sound like u know this machine well , she responded by saying well yeah i do i have one at home , so all cool , i get home did nt read manual yet , chucked first load in did as she said and it did nt do S@#T on what she said the lying b@#^&h , all she was good at doing is bull s@#$%%(^g ya by claiming to have one at home so she gets the sale which is there primary goal , and there false , oh yeah these r great machines i have one at home yet she did nt even know how to get it started , just full of s@#t to the client , no f@#%s given its all about there comission on sales , what a dumb b!@$%h , i wont be going back there , the machine does work great , but it the fact staff lye to ya to get ya confidence and the sales ,,good work ,, not such good guys or women , for lying i wont return , woman did nt even know how the machine reallly operated , what a joke she is and the lyer guys and women of joondalup

Around 6 months ago, I bouth ~AUD4000 worth of LG appliances from Goodguys. They charged me for delivery and installation. Fridge stop working and ~ AUD100 worth of meat and food was gone! I contacted them and they asked me to contact LG support and after 3 days, I am still waiting for someone to come and take a look at the fridge without no guarantee that when it will be replaced/repaired. When selling, they are nicest people in the world, and when it comes to commitment and support. they are just s.! That is why customer satisfaction rate is 1.3!

Definitely a very odd experience today if I had of been served by the young man in the tv section I would have walked out without making a purchase but Kerrie stepped in and I made the purchase on a tv because she went that extra mile for me and trusted my judgement, its amazing how a smile and phone call can change everything in a split second and good guys definitely should be called good girls as our experience with them is far different when a woman serves us they take the time and look at your face when they speak to you not at you.Thankyou Kerrie xx

I bought a old $5000 t.v and the built in reception did not kick in.I rang up to the gg asked for advice and not knowing their own products advised me to take a photo of the arial port ,but its a built in tuner.I had to lift the t.v which cracked. Then they refused to help.