Goodhood Avis 382

Order GH403304

This operation feels more like a circus. I placed an order, received confirmation, and saw the payment deducted, all without any apology or explanation. Suddenly, they canceled the order without reason, showing no empathy or regard. This was a terrible first experience, and I will never shop with this business again. I wish I had read these reviews earlier.

Placed an order which is advertised as DHL express delivery three days on no item all ive had is an email saying its delayed no indication of timescales tried emailing the company several times and NO RESPONSE first time ordering from them wish I didnt bother

Amazing pair of trainers, delivery was delayed but was sent an email and the day I got the email next day, delivery arrived

Great price, super fast postage and quality item

Couldn’t be happier

Ordering and receiving my order were fine, but the return was annoying because I had to pay another £6 postage, having already paid £6 postage when I ordered. Therefore I was £12 out of pocket.

Very easy to order and item. Lots of notifications about the order and when it's on it way. Great experience.

Postage and packaging was good. Delivery was reasonably quick and I received updates on the status of my order. Package arrived in good condition and well packaged. Was happy with my order and service. Thank you.

Goodhood had footwear in stock that had just had a limited release, and in my (fairly common) size. Order placed on a Sunday (2 days after release of the footwear) and delivered on the Wednesday, without paying an express fees. Impressed!

I am pleased to write I successfully received my Nike Jordan Union Fragment sneakers from GoodHood within the stated 3 working day delivery timeframe via DHL. I was a little concerned after reading multiple negative experiences however Ryan from the support team did reach out to me within 48 hours to confirm the tracking number and apology for shipping delays. I absolutely love the item and would have given 5 stars however the shipping box was not protected with bubble wrap all round leading to the product box being damaged. Overall a happy customer 👍🏽🙏🏽😊

I want to start off by saying i rarely leave reviews, but after taking a look at goodhoods online reviews i noticed how bad they were.

I was actually quite worried after i bought an early release for the jordan 1 fragment x unions. Got really worried about the negative reviews and started stressing thinking they’d never show up. Ordered on the 27th of February and got delivered on the 3 of march (today). Absolutely perfect cheers.

Obviously every experience will be different but from what I've seen from my first purchase i definitely recommend.

Have visited three times and purchased twice. The security guy who barked at me to get in the queue outside ( Two people in the line) obviously was having a bad day.

Won't be back which is a shame because it is a lovely store with some quirky buys.

DO NOT ORDER ONLINE

Placed order, nothing arrived, no response to chasing, absolutely zero customer care – this went on for 3 months. Had to request a refund via Monzo, which they also challenged(!?). Eventually got a refund thanks to Monzo.

Absolutely shocking from what I thought was a good store – just do not order online from this company.

I bought two items on sale. After 2 weeks, one suddenly gets refunded, and after I emailed them numerous times to get an update on the order, they send me a notification for a refund on the second item. I paid extra for 2-3 day postage and I can’t believe I’ve waited over a month to realise that none of it will ever come. They’ve offered me a 20% discount code😂 I will never shop from there again, I missed my chance with the sales by waiting for nonexistent products to come

Fabulous purchase!!! I'm very happy just had to review because I think score seems low for good service I received....

Vlad

This was the first time using Goodhood. I found communication to be really good along with a quick delivery turnaround after choosing a standard delivery.

+++ very happy with purchase
But slow at first but delivery came earlier than expected and I’m very happy with my order
Thank you

Returned an item, got an email to say my return has been received and will be processed within seven days. Fast forward three weeks, and still no refund. I’ve emailed them three times to chase it and had no reply. I’ve also messaged on Instagram, which has been ignored. I’ve shopped there for years and years and never had an issue, but from reading recent reviews, there’s obviously something going on. I’ve had to go via my bank to apply for a chargeback. It’s a bit of a faff - you have to provide lots of evidence and go through a big questionnaire, but I would advise everybody else to do the same if you’re in my situation because they’re clearly not going to bother giving anybody their refund off their own back. Absolutely crazy that they can just brazenly break the law like this and treat customers so badly.

Still an absolute shambles. Why is anyone still shopping here. They don’t care about anything bar profit. They are laughing at us all.

Placed an order on 18/01/26, paid postage of £6.95 and received my parcel on 21/01/26. However within the parcel, they sent me the incorrect pair of trainers. As suggested on their website, I sent an email on the day when I received my parcel to inform them that incorrect pair was sent to me and asked them how I should return the incorrect pair and when they will deliver the correct pair to me. So far still haven’t got any reply from them via email. There is no telephone number that I can call. So I used their website system to submit my query again. But again, still no news. If they still ignore me, all that I can do is to raise this issue to my credit card company to request a charge back from the banking system directly from their business account.

Scam! Order not delivered! You have been warned!