Googles4u Avis 

1st two pairs of glasses where great then the next two where terrible.
The 3rd pair came with the wrong prescription, it was filled in exactly the same as the previous two orders. I was advised that it was my error and had to pay again to get them sent out again with the correct prescription. When the replacement pair arrived they where fine but 6 weeks later i put them on in the car where they had been kept for night time driving.
The lenses where now distorted in some way and the glasses couldn't be used at all. When I contacted support I was given the run around for several emails to be finally told a month later that the warranty for the glasses was only for 15 days (lol) and I would have to pay for them for the third time.
A very bad customer service expertise and will not use them again

Wouldn't even give them one star. Cheap looking frames, slow to deliver. When I enquired about my order was told they were on their way from Thailand...what...I thought I was dealing with a UK company as they give themselves a UK address, never again.

I bought 3 pairs of glasses and was initially pleased with them. However, within a few weeks they all started to fracture and crack around the nose bridge area through just normal wear. I complained to Googles4U and they were not interested at all. Their attitude is 'we have a 15-day warranty' and after that it's tough. So if you want a cheap pair of glasses for a month, go ahead, otherwise go elsewhere. Very disappointed as initially I thought they were a good company, if a little slow to deliver (2 weeks).

My wait for my glasses has been too long. I was needing to get used to glasses before next eye Dr appt. They were sent all over the Northwest, never went to my post office. Their mail carrier is questionable. Customer service still hasn't called me back after 24 hrs. Called on Thursday. Now it's the weekend....still waiting.

Have dealt with them twice and the have been very good both times. I'd accidently given them the wrong prescription (missed off the minus on the prescription) and they replaced the glasses free of charge. Specs cost about the 6th of the price of some other places, I'll continue to use them again and again. Excellent!!

I have been using these guys for a long time.Lately I have had a prescription sunglasses because I have eye problems from Diabetes. I stood on 2 pairs by accident in the last week but that's because I am clumsy. What can anybody expect from glasses for £6.95 and then have the UV tint and the choice of sunglass Colour. yes some of them are just plastic but my orders recently are metal frames and they have modern shapes and they look cool.I have never had a problem with wrong orders
or delays. I can't fault them.

The glassses they provide are very good value for money and if do have issues are quick to sort things out

Ordered glasses from this company paid extra for anti scratch coating had them a day and noticed a mark on the lens, contacted Googles4u to complain, and sent a photo of the mark,that was a week ago no reply, avoid these people, think I’ll stick to Specsavers

So far customer services have not replied to my question. Not impressed at all.

Absolute rubbish. Frame broke after five uses. Waste of money.

Update : Customer Services have agreed to replace the broken glasses so they have redeemed themselves. Hoping they wont take weeks to arrive.

Very low quality products and the company offers a 3 month warranty which kind of proves they don't even trust the quality of their own products. Save your money, time and purchase elsewhere from a more honourable company make better products .

Just received my first pair really impressed

Consistency is important when dealing with any company that delivers a product by mail. Googles4u has yet to attain that level consistency getting what you paid for in a timely manner. It's the way that the product comes into the country on mass from China and then actually gets directed to your home. It seems like an absurd waste of time. It is nice that you have a 14-day period to return and/or exchange for a full refund. I think that they should offer a wider variety of styles they all seem to be redundant and it gets boring to look at the same stuff over and over again come on get a little jazzy with what you offer us. Get a little excited by what you put in your line! Cuz I'm bored!

Yes I did have a problem with one pair of glasses but complaints team offered a replacement with no hesitation. Then I thought I had given details of what glasses I wanted but didn't complete order. Over a month later I realized my error and contacted them and they honoured their offer and I was able to order a replacement pair. Excellent after sales service.

Ordered and paid for ultrathin lenses ,glasses arrived with thick lenses ,then was told it was because they were only available in full framed glasses and not rimless ,if I hadn't have asked would they have refunded ? When they offered refund it was only the difference in price of the lenses, so ended up paying for glasses that I didn't want .Buyers beware.

Cheap crap glasses with 2 week warranty and better value at Poundland stay clear

I ordered a pair of glasses on March11, 2022. After much back and forth I still have not gotten the glasses, a request for a full refund has been denied, and then I get an email saying

Dear customer,

This refers to the order number mentioned in the subject. We regret to inform you that unfortunately, the frame "SKU-125332" you have ordered was found to be defective during production and is out of stock in "Black/Brown" color now, you have the option to select any new frame up to cost of $35.

I do not advise anyone to order from googles.com.

Placed an order from Ireland on the 28th of October 2021...order number 2000899758. No sign of my specs. What's going on. BREXIT related maybe however very unlikely. I need my specs... I can't see!!!

Please help me goggles4u...I did pay..and quite a few quid..I really don't want to write a bad review. Just send on the goggles2me...please..

Wouldn't bother try somewhere else first..got told different time frames in different emails for expected delivery and also they have royal mail as the courier.. and they by far the one of worse courier service i know.. i just hope the glasses when i receive them! are of better quality than the shower off s**t I've seen upto now!!

Ordered 3 pairs of glasses and did not get my 70% discount. The first pair arrived late and broken and I have not seen the other two and it's been over a month. The customer service is nice but not helpful. I do not recommend this company.