Gooten: Print on Demand Avis 212

I own a small online business and I started to send canvas to my customers through Gooten they’re good at their job, I can recommend them 👍

Support is very helpful. Decent variety of products. Seem to be concerned w product quality

I really wanted to like Gooten, but my experience has been terrible. Last September my orders stopped shipping and multiple support requests went unanswered. After the company was acquired by Taylor I tried again, hoping things had improved. I placed an order for two T-shirts to the UK with a stated processing time under six days. Ten days later the order still hadn’t shipped. Support replied once saying they would check on it, but 48 hours later there has been no update. Very disappointing. Absolutely cannot recommend.

I am a new user to gooten and really appreciate their email support. Excellent service and timely communication. It’s very helpful when trying to prepare an item for printing. This is a good POD service.

Quality is still there, with my recent outdoor pillow sample. Shipping was too slow from time of order to eventual live shipping tracking, and tracking was confusing (possibly because I am in Canada), not the experience I had years ago, but I can attest to the fact that the print and product quality is still excellent,

I use Gooten to fulfill greeting cards for my Etsy shop (Life According to Snow), and my first order went smoothly from start to finish. As a new seller, there’s definitely a learning curve with SKUs, but once everything was set up correctly, the integration worked well.

I relied on the support database to answer my setup questions and found it clear and helpful. It’s reassuring to have a fulfillment partner I can depend on while I focus on creating. Looking forward to continuing to grow my shop with them.

HORRIBLE Experience - Warning: Do Not Use!

I have been using Gooten for years, the connection has always been questionable and customer service slow.

However, this week I have had three extraordinarily poor experiences.

2 x orders same day did not sync. Checked multiple times a day for FOUR DAYS and still did not sync. On day 3 I sent a help request, no response, so on day 4 I sent a message to cancel the orders if they ever come through and made the order with another provider (so my customers actually get their orders and with any timeliness).

Gooten failed to cancel the orders and then refused to refund, saying they had a sync issue and that these things happen. They advised me to disconnect my Etsy store to prevent these problems in future (so... stop being a customer?). So now I am left out of pocket for both orders and have the embarrassing situation of my customers receiving their orders twice.

Yesterday I had a $650 order and over 24hrs later, it still did not sync. I logged in to Gooten and disconnected my Etsy store to prevent a duplicate order (if it ever comes through, who knows). Then when I went to make the order manually - ALL OF MY PRODUCTS HAVE DISAPPEARED. Literally years of work down the drain. I tried reconnecting my store but still 0.

I've now made that order with another provider also.

GOODBYE FOREVER, GOOTEN.

I am really shocked that Gooten not only screwed up my printing, but they can't (or won't) even process a simple refund. What's worse, they told me they DID process a refund, but it was only after I confronted them because it had not been put through that they admitted Gooten had not processed it. This is absolutely ridiculous and the worst experience I've ever had with any company, ever. There is absolutely no excuse for this. Gooten needs me and other businesses to survive, this is no way to treat us.

They are aware that they are messing up your orders - I saw Maddy's video on YouTube with the apology. I thought this apology a month before my order and refund were messed up meant they were fixing things, it said they had resumed order stability but that does not seem to be the case. I find it hilarious that they turned off the YouTube comments on the apology video, they obviously know there are a lot of people who are still angry with them, and for good reason. As businesses we need to depend on their reliability, and Gooten has permanently lost my trust.

It should not be impossible for you to issue refunds when they're aware that they're already screwing up thousands of orders (I've been reading about their struggles online - many complaints). This is inexcusable, especially around the holidays when Gooten should be at the top of their game. I am so disappointed in Gooten, and I'm not the only one. Look around online, you'll find hundreds of bad reviews - do NOT use them for anything, you will lose money and you'll be disappointed with their print quality.

So bad, no customer support, no idea why things go wrong, no recourse and no response when requesting customer support. Would never trust them with my customers orders

Product was stuck in production. No response to emails. Shipping was delayed by 3 weeks and I was unable to reach anyone. Also, don't trust production times, they were NOT accurate.

Would NOT recommend this company.

I’ve been really disappointed with this experience. My order was delayed far beyond the expected timeframe, and it takes days to hear back from customer service — when they do reply, updates are vague and unhelpful.

As an Etsy seller, these delays have directly affected my shop and customer trust. Communication needs serious improvement — it shouldn’t be this hard to get a clear answer or a realistic shipping date.

I’ve completely lost confidence in their reliability and won’t be using them again.

I’m a top 1% Etsy seller and have been trying to use Gooten for over a year to expand my product line. Out of my roughly 1,000 listings, I only used Gooten for about 10 products.

Unfortunately, every single order fulfilled by Gooten has had issues. One order was canceled after three weeks because the buyer’s address supposedly couldn’t be recognized on "their system". Most of the others shipped one to two weeks later than the expected fulfillment date. My most recent order is now three weeks late, and the only communication I’ve received is a generic email from their marketing team stating there’s a backlog and they’ll “catch up eventually,” without providing any specific timeline.

Given these repeated problems, I’ve decided to remove all of my products from Gooten.

I am giving one star because I cannot give 0. Been working with Gooten for about 3 years. In the past 2 months, everything went crazy after they sold the company:
1. late or no shipping of the items without prior announcement, 2. no refunds even though they screwed things up,
3. support apparently took a vacation because a week passed by with no response.

I do not recommend working with them further, as I am also moving my business.

Have used Gooten a few times in the past with no issues but at the moment I have an order that was placed on September 27th. It is now October 17th and this order was supposed to ship between September 30th-October 4th and it is still "in production". I have reached out to customer service multiple times and received automated emails back saying that they would get back to me within 3 business days. Here we are 8 business days later with no response and no progression with the order. This is extremely frustrating for someone who is trying to run a successful shop. With the holidays around the corner I will make sure to not use Gooten due to their lack of response and delayed orders.

NOT OK, placed an order for sample never went into production tried to cancel no reimbursement something is really off with this company I reached out to customer service multiple times and no replies I am really shocked by this. Save yourself money and time and your companies name and of use another POD.

DO NOT USE GOOTEN!!! They used to be great but the last couple of months they've been terrible! Nothing is shipping on time (we're talking 2-3 weeks for the same blanket sold by printify and shineon they all use MWW), customer service refuses to respond to help tickets, live chat or emails. The gooten Facebook group has been blowing up for weeks with everyone complaining and jumping ship. We're all moving to other POD suppliers.

I've been using Gooten for years, and my experience has been good. For the last two weeks, it hasn't. I have many overdue orders, and Gooten support is not replying to my tickets and emails. My tickets are 4 days old, and nobody replied to me.

I’ve been using Gooten for a year and a half without issues. I have it set up through Etsy and currently have a dozen orders that are anywhere from 2-14 days overdue that still say “in production” on Gooten’s site. I’ve reached out 6 times over the last 2 weeks, filing support tickets, and have not heard back. Naturally, all of my customers have requested refunds and cancellations. I cannot get in touch with anyone at Gooten and have no idea why they haven’t completed or shipped my orders, but I’m extremely frustrated and inconvenienced by this. Will have to disconnect Gooten and switch to a new fulfillment company.

Gooten had a system failure on [date] that prevented me from submitting order #11386643, 11382674. Support did not respond promptly, so I had to place the order with another provider (Printify) to avoid delaying my customer. Lost time and inconvenience. Not recommended until reliability improves.

Used to be the best out there, but recently have become a complete failure, and they will blame you for their lack of truth and delays in production. Customer for over 4 years and ran multiple 6 figures of product through them.