GORUCK Avis 27

I had a pretty awful experience with their online ordering system, customer support and my order was delayed due to their fault. It appears that their customer support is understaffed as it took some time for me to get someone to look into my case. However, they were quick to admit their own mistake and made up for it in a way that I thought was fair.

I order a bag and weight. I got the bag. But then the plate was delivered to my neighbors and I never got it. Fed ex says they delivered it. Go ruck says they delivered it. But I never got it. No body cares fed ex never called it looked into into after I tried 3 times. Then go ruck just went ghost. I now have a small back pack for the 250 bucks lol. If your reading this shop rogue and request ups or usps for delivery.

Go ruck got back to me and are sending me another plate. Customer service was great. Hopefully they didn’t send it fed ex but that seems to be the issue. I’ve only heard good things about go ruck and I will say only good about them. There bag is amazing

I have used their product quality was good but a bit over price!

I ordered I/O trainers on closeout and had to return them, they were quick and efficient in both answering my questions before ("can I return these shoes on closeout?") and in the processing of the return. The shoes were great, but the shoelace holes happened to rub my foot the wrong way. I really wish I could have kept them, great quality otherwise.

I also ordered a Rucker 3.0 and a 30lb weight. The quality on both of these products was outstanding. Before I ordered my Rucker, I emailed customer service to see if another color would be in stock soon and I received a timely reply.

Based off my experiences, they were quick to respond to/address questions/issues and the products are great quality.

This company has terrible customer service and there is no option to speak with them over the telephone. I was sent a faulty product and when I contacted them, they blamed me for the damage to it. They refused to repair, refund or replace the item. I will never buy anything from them again.

Great rucksacks, especially the GR2.

Ordered $550 of equipment from this company with an expected delivery time of 5 to 10 days. Shipment is still in transit after 19 days with free USPS economy shipping, partly due to Covid19 and partly the USPS. The standard shipping for the amount spent should be free or low cost priority shipping. Contacted customer support via email, no option to speak with a human being. They emailed back promptly saying that there was nothing they could do. No attempt was made to trace package, determine delay, offer to ship a replacement package or contact me by phone. Company has a good reputation for quality products and if I ever receive mine I will revise my rating accordingly. This rating is strictly based on shipping practices and customer support.