Gorvins Residential LLP Avis 3 310

Nicole was excellent throughout my first house purchase. She oversaw everything from start to finish, keeping the process on track and making sure nothing was missed. She was always highly responsive, quick to answer any questions, and explained each step clearly, which made what could have been a stressful experience feel straightforward and manageable. I’d highly recommend her to anyone going through a property purchase.

Riyaan made very quick and efficient work of handling my remortgage which was processed speedily and funds received promptly. Riyaan also answered my queries promptly and communicated well.

The app streamlines the documentation and ID checks, great to work with

I was recommended Gorvins Residential at the end of November to handle my flat purchase (shared ownership, 35%, chain-free). Unfortunately, my experience has been very disappointing.

I don’t usually leave public reviews, but I felt dismissed and not taken seriously throughout this process, which is why I feel compelled to share my experience.

My case handler, Ben Parkes, has been extremely difficult to communicate with. He has not responded to my phone calls, emails, or messages through the app in a timely or consistent manner—both to me and to other involved parties. The housing association and estate agents have had to chase him multiple times, often receiving either no response or only minimal updates.

On more than one occasion, I was told that Fridays are a particularly busy day and that I shouldn’t expect responses to my enquiries, which I found unprofessional. I was also repeatedly told that he was “busy in the office,” which raised concerns about how my case—and potentially others—was being managed in terms of time and attention.

When trying to get updates through the switchboard or the Blue Team assistance, I was often left on hold for long periods and transferred multiple times, sometimes back to the switchboard. I was repeatedly assured that my enquiry would be passed on and that I would receive a call back, but this rarely happened.

As a result of these delays, I have had to extend my current tenancy several times, and I am now genuinely concerned about the risk of eviction. Despite all my efforts to stay on top of the process and communicate with everyone involved, I still have no clear timeframe for exchange or completion.

While I understand there is a stated 48-hour turnaround for replies, this has not been adhered to in practice. As a first-time buyer, this process has been far more stressful than it should have been.

I also found the quote I received (£4,507) to be very high, and there was an additional error where I was incorrectly asked to pay extra to cover the housing association’s solicitor fees.

I have already settled my account (prior exchange) and in fact I have accidentally transferred an additional £314 which I hope will be transfered back in a timely manner!

I can see that many reviews are positive, but based on my experience, I feel it’s important to share honest feedback.

The only reason I give a 1 and not 0 is because of the app feautures — easy to upload documents and get notifications. However, what is the point of having a smart app when your case is handled poorly.

Surprised how simple it all was dealing with Gorvins , replied rapidly and everything went so smoothly .Didnt take too long at all

Jermaine handled my case during a particularly difficult purchase where the sellers and their solicitor were extremely unresponsive and hard to reach. Despite this, Jermaine put in a huge amount of effort, constantly chasing them for updates and pushing things forward on my behalf.

We did successfully complete in the end, and a big part of that is down to his persistence. I was often calling him every morning, and he always answered or got back to me promptly. He was also very responsive over email, sometimes replying almost immediately whenever I had questions.

I’m really grateful for his hard effort he puts into his work—I can’t thank him enough. He’s doing a great job, and I’d definitely say keep it up.

We had an excellent experience working with Macey Williams as our solicitor during our mortgage process. From start to finish, she was professional, knowledgeable, and incredibly efficient. She took the time to explain each step clearly, which made what can often be a stressful process feel much more manageable.

I had a great experience with Gorvins Residential LLP, and I would highly recommend their services. My case was handled by Mustafa Jasim, who supported me throughout the entire mortgage process.

He was extremely professional, knowledgeable, and always ready to help. From start to finish, he guided me clearly at every step, making what could have been a stressful process feel smooth and manageable. His communication was excellent, and he was always kind, patient, and approachable whenever I had questions.

I truly appreciate his dedication and support, and I’m very grateful for the positive experience. Thank you, Mustafa, and the whole Gorvins Residential team!

Excellent professional service. Amazing easy to use and helpful platform. Mustafa, my case handler was very efficient and the times I spoke with him in person he was polite, courteous and very helpful.
An excellent company would highly recommend

Riyan Nadeem was an excellent, very impressed and I would use Gorvins Residential again.

We used Gorvins Residential for our recent remortgage and Martin Noon was fantastic from start to finish. He kept us informed throughout, patiently answered all of our questions, and made what could have been a stressful process feel smooth and straightforward. A brilliant service, we’d highly recommend Martin without hesitation.

I had a very positive experience working with Amber Ferguson, my case handler on my property purchase.

Amber was professional, responsive, and clear in her communication throughout and was always available to answer questions or provide reassurance when needed. She kept me well informed at every stage and ensured the process stayed on track, particularly as we approached exchange and completion.

Her organisation and efficiency made the transaction much smoother and less stressful than expected. I felt confident in her handling of the matter from start to finish.

I would happily recommend Amber.

I'm very happy with Gorvins Residential! That was very quick and correct job!
I want say personally many thanks for
BILLY CLAY!!! He's was supporting me all the way and the way with him was easy for me and very quick time!!!
Kind regards
Aleksej & Jekaterina

Riyaan Nadeem was my remortgage case handler and was simply amazing and she was so warm, friendly, helpful and completed my remortgage very swiftly. I am extremely happy with the service she provided. Thank you Riyaan!

Kimiya has been very proactive in maintaining correspondence with the progression of the purchase of my property. All issues and queries have been addressed quickly and effectively, I would highly recommend.

If I could give zero stars I would.

Where do I start!! Don’t use this company under any circumstances. My sale of a flat took 6 months!! There was no chain as I was selling to the tenant. Gorvins blamed the delays on the buyer’s solicitor, when I know that the buyer’s solicitor had provided the list of enquiries on 10th November, it took, according to Gorvins, until 8th December for them to pass these enquiries onto the Management Company. Yes, there was a month delay when the Management Company and the Landlord didn’t get their act together, but my point was that this delay could have been happening in that month Gorvins were holding onto the enquiries.
There was a Power of Attorney involved and I had warned Gorvins of this from the get go and also provided the Power of Attorney to them twice via email; and I can prove the emails. Gorvins deny ever receiving the Power of Attorney even though there was an email chain with Gorvins and there were emails either side of the one with the Power of Attorney attached.
On completion day at 11:00am Gorvins phone for a copy of the Power of Attorney, they then decided that the document needed to be certified by a solicitor. The Power of Attorney had been in their possession from 12th September.
Again, completion day at 9:33am I received a phone call asking for the last management costs invoice and the ground rent. They could have asked for this in the last week before completion took place.
On completion day I was not informed that the completion had taken place, I only knew because the funds arrived in my bank account. Gorvins are adamant that an email was sent to me at 9:33am; but none was received. Strange that as they were asking for the management invoices at 9:33am. On the Monday following the completion I received a letter via email confirming the completion, no completion statement though. I asked for a copy of the completion statement, which they did provide; however the figures looked wrong to me, so I asked if asked for a breakdown of the completion figure. I was told they couldn’t give this to me as they didn’t have the figure. I know they did, as Banks send a redemption statement that outlines each individual cost of the redemption figure. I obtained a copy direct from the bank, and it was addressed to Gorvins!!
I sent my complaint to Gorvins and within 24hrs they had done their investigation and sent a response. Obviously not done a thorough investigation in that amount of time. Their response was full of economics of the truth and inaccuracies. I can prove my case with emails that are dated and timed. The joke was that they copied and pasted the figures I had sent them with regard to the apportionment figures, but had rejected those figures when I emailed them in. They claim they have credited to my bank the apportionment figure based on the figure I originally provided which was rejected, but I can prove via a bank statemen that they have paid me the calculated figure they preferred; which was incorrect.
I have put a complaint into the Ombudsman. It will be interesting to see what their investigations uncover.

Very fast turnaround of our remortgage, clear communications, easy to use portal, Elaine did a fantastic job. Would recommend.

I am so pleased with the service recieved from Gorvins. Kimiya khezri went above and beyond helping and explaining each step of the way and made the purchase of my new home so straight forward and the process went without any delays. I would definitely recommend Gorvins to anyone wanting to purchase a property.

My experience with Gorvins Solicitors was outstanding. The process was handled quickly and professionally, and I was kept informed at every step. A special thank you to Maryaim Almas, who managed my purchase with great care and efficiency. She was always helpful, patient, and proactive, making the whole experience stress‑free. I’m very satisfied with the service.

I had an excellent experience with my conveyancing solicitor, Ahmed Bashir, during the purchase of my first home. He has been truly instrumental in ensuring the process progressed smoothly from start to finish.

Ahmed was consistently professional, highly efficient, and impressively responsive. No matter the query, he always provided clear and prompt answers, which gave me great confidence throughout the process. His knowledge and experience were evident at every stage, and he handled everything with precision and care.

What stood out most was his positive attitude and supportive approach—he made what could have been a stressful experience feel much more manageable. I always felt reassured knowing I was in capable hands.

Thank you so much, Ahmed. This wouldn’t have been possible without your expertise and dedication. I’m incredibly grateful for all your support.

We couldn't be happier with the service we received from Aimee throughout the process of buying our home. They have been unreal from start to end, supportive, reliable and always quick to respond to any queries we had (no matter how small!).

We're so grateful for their hard work and dedication. We wouldn't hesitate to recommend them to anyone going through the same process.