GoSkippy Insurance Avis 29 344

Do not use this insurance company, they are thieves. They took my monthly subscription then cancelled my policy a couple of days later. So imagine what they would be like if you tried to make a claim. Please go to an honest and reputable insurance company instead

It was a seamless experience to buy insurance online and the customer service was helpful over the phone

Very efficient and easy

Generally straightforward and easy to use.

Great and easy to use

Been with this company for 4 years. Customer service is not the best. Terrible soft skills and agents speak to you in a very unprofessional manner. I only spoke to 1 guy his name was Blessing that actually gave me a great customer journey during the entire 4 years. The price was ok but towards the end they tried to charge me over 2k a month to insure which was ridiculous. Please fix the tone of voice with your agents!

I’m extremely concerned about the way I’ve been treated as a customer. I reached out for help with a genuine issue, and instead of being supported, I was made to feel like I was going mad. I was repeatedly told that I never had a service add-on, despite the fact that I clearly did. Being dismissed like that is not only frustrating, it’s deeply worrying.

This isn’t just poor customer service — it raises serious questions about how customer records are being handled and whether systems are accurate or even reliable. If something as basic as a service add-on can simply “disappear” or be denied, what else is being mishandled?

The lack of accountability and refusal to properly investigate the issue is alarming. I felt ignored, brushed off, and made to doubt my own understanding of what I had paid for. That is not acceptable under any circumstances.

I will be escalating this further, as this kind of treatment and potential mismanagement of customer information is something that regulatory bodies and the ombudsman would likely take very seriously.

I would strongly advise others to double-check everything and keep thorough records, as based on my experience, you may not be able to rely on the information held about your account.

Good and cheap to insure your car company very Happy 10/10

Unlawfully charged fines, looks like racketeering. I want to get rid of them ASAP

I had gotten a quote from confused.com that I thought was a fair price. I decided to purchase the insurance and followed all prompts to purchase. At the last prompt I filled in the information ,however,I kept getting an error message at the point of identifying myself.I was given a number and told to call to complete my transaction. So,I called the number and was told I will have to pay a fee for completing my purchase via telephone rather than the app. And from that point other charges were added to the price of the policy. Although the policy is a bit cheaper than my previous policy. I'd rather a quote to be honoured at the point of purchase. No to have other hidden fees added afterwards. I think all the additional fees should be reflected in the quote and that it there is a problem with your website accepting information to complete a purchase I shouldn't have to pay for it.
When the purchase was finalised the agent just hung up on me. She didn't verify anything. I hadn't to call back and wait for a return call. If I didn't need the insurance I would have no continued the purchase and I won't be referring it to any of my family, friends or large network of clients 😐

First time I used them and definitely the last, I can’t stress enough not to use!had so many issues with them and the customer service was awful, never had a problem with any other insurers before but these were a nightmare throughout. Tried to take extra money off me aswell along with terrible customer seevice

2nd year with goskippy and my last , changed a vehicle and was over charged for the pleasure , £172 extra for 6 months , if I was to insure the car it would be only £400 for a year.
Direct line never charged silly amounts for a change ...time to go back to them , thought I was saving money but I was wrong .

DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY. STOLE £66

Worst experience ever from a car insurance company.

They made an error on THEIR side and are saying I owed them £66. This has been going on nearly a year, they haven't listened, they're useless.

Because I am looking to apply for a mortgage shortly I have just paid them the £66 because they are destroying my credit score. AVOID. This company needs closing down. Shame on you.

This is my first experience , it was very simple and outstanding . They give me 3/4 offers and per annually is very cheap. I definitely recommend to everyone. Thank you

Able to amend my car insurance policy to add my partner on at a really reasonable price. I got a call back later on in the day as there was an issue during the first call, they had solved the issue and all was sorted in the end. Thank you!

Very quick easy offer good policy at good price and able pay monthly to spread the cost cheers x