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2,3
8 avis
Aucun historique récent de demande d’avis
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I placed my order a month ago. Within a few days I received an email that my order was shipped. The tracking platform does not appear to be one I have seen before making me question of it is even real. From there is seems to be stuck in transit with no updates in over a week. I have reached out to the company via email with no response.
I have been trying to return 2 items for over a week. Company will not advise me on the return address. PLAIN AND SIMPLE, STAY AWAY FROM THIS COMPANY!!!
Really should be No stars.
Been trying to return my items because for the price they should be better quality fabric. I can't get anyone to respond. They just offer discounts and when I say I don't want a discount they ignore me. Save yourself the heartache, don't buy!!
Clothing represented on line from a Miami Beach store, Grace and Anna were extremely misleading and fraudulent. They do not honor their 30 day return policy. Fabric and construction of Items are VERY misrepresented. The day I received them I tried one of 4 I purchased. Fabric was very cheap, workmanship was a poor as I have ever seen with bulging unflattering seams making Item hang awkward. It took a very long time for them to arrive. I notified them the very next day That I was very unhappy with the products. They said I could only receive 15% back contrary to their advertised 30 day return policy. This fraudulent "Company" is represented as a Miami Beach store in both labeling and imagery. DO NOT BUY FROM THIS "COMPANY!!!!" They are from China with no contact except email. I will be disputing this with my CC company and will continue until I get my money back.
Avoid at all costs.
The items were shipped were not what was advertised. It was difficult to reach the store and shipping took longer than was anticipated. The store is advertised as being in Miami, but it is clearly in China and the product was shipped from China.
DO NOT TRUST THIS COMPANY! My bank even sent me an alert about them when I ordered. Returns are strongly discouraged due toi overseas shipment. You are offered a refund of 15% instead. My other issues were: (1) The material looks like a knit or cotton blend. It isn't. It is an awful shiny satin-y material. (2) Notice you see no backs in the photos? The shirts have a single button with a elestic loop that is hard to secure. (3) The tunic was lovely in the photo, but is actually more of a smock. It has elastic under the bust so that I looked like a pregnant clown.
I have been trying to get a refund. I was within the 30 day limit. I sent pictures and was told no refunds on sale items. This was not stated online. I was offered a 15% refund and to keep the product on June 13. I responded that I would like a full refund that I am entitled to as stated within 30 days (June 17). I have nontoxic gotten a response as of today, June 23.
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