I wish I’d read the reviews before I ordered what was supposed to be a grey/purple LINEN dress from this company. Took weeks to arrive when it did it was sky blue/purple POLYESTER dress that 4 people... Voir plus
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Terrible quality products that don't match the photos or description, incorrect sizing and when you try to send something back they try to get you to take a partial refund, starting with 10%, 25%,... Voir plus
My friend and I ordered bronze sandals from Gracewood and although they turned out not suiting us, after a bit of email conversation with the company, we successfully received a very amicable refund... Voir plus
Terrible quality-very misleading website and products are delivered from overseas. They would not give me a full refund. Do not waste your money!
1,7
Mauvais
27 avis
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I ordered a dress on the 10th of July - 18 days later still no sign.
I ordered a dress on the 10th of July. It is now the 28th and despite reassurances that it will be with me shortly, there is no sign. The tracking shows that it isn't even in the Royal Mail sytem. The responses are generated by AI but Mr and Mrs Docker are behind this company (check Company House). I intend to contact them shortly as, at this point, I want a refund.
28 juillet 2026
Avis spontané
Took 3 weeks to arrive despite being…
Took 3 weeks to arrive despite being lead to believe items were shipped from London. Swimwear poor quality, cheap material. Unable to send back unless you're willing to pay shipping to China. Complete waste of money!
27 juillet 2026
Avis spontané
Keep browsing
I echo the sentiments of the other reviewers. 3 week delivery, which turned out to be from China. The goods were dreadful quality, and damaged. Customer service refuse to supply a return label as you will only receive a refund when they receive to goods back to their China warehouse. Do not recommend using this company.
21 juillet 2026
Avis spontané
If I could leave Zero Stars I would!
If I could leave Zero Stars I would! A total scam company - avoid at all costs. Shoes finally arrived after weeks - looked nothing like the picture. Cheap and brassy looking and made of plastic. Going straight into the bin and not even bothering to try to get a refund as have to pay for postage to China. Don't believe the ad that this is a boutique shop offering quality goods - utter utter rubbish 😡
21 juillet 2026
Avis spontané
Really disappointed in this brand
Really disappointed in this brand. I stupidly liked the lady advertising her 'Brand' which lead me to believe she was based in the UK and placed an order.
At no point was I made aware that shipping was from abroad. I'm a month in and no sign of order.
If the goods arrive, even if I love them, I won't be fooled or order again from this site
20 juillet 2026
Avis spontané
Gracewood London
Nearly 3 weeks later and still no item. Have requested refund - am told item should arrive ‘soon’ . Read the small print- VERY misleading company. Items shipped from China, so virtually no chance of returning except at great expense. DO NOT buy from this ‘shop’ . Very dubious.
14 juillet 2026
Avis spontané
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