Unfortunatly the products I ordered were unavailable from the product manufacurers. Grafton contacted me soon after I placed the order and had already issued a full refund and an e-mail apology. F... Voir plus
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the sales representative rest assure me that I am the first one being notified after I miss the first purchase due to the overseas payment delay. But the promise is broken again for the 2nd purchase.
L'entreprise a répondu
I ordered these shields for my 80 yr old Mom. Totally messed the order up, rang in a panic, Rebecca missed my call, phoned straight back (on a Saturday afternoon!!) order was sorted. Then shortage in... Voir plus
very competitive prices (though the delivery is expensive for smaller orders), quick delivery and when I had a problem, they sorted it quickly and professionally. Would use again.
À propos de l'entreprise
Écrit par l'entreprise
Grafton Optical is one of the UK's leading suppliers of ophthalmic instruments, equipping and servicing independent and larger chain opticians as well as Britain's universities and hospitals.
Coordonnées de contact
Unit 7 River Park Industrial Estate, Billet Lane, HP4 1HL, Berkhamsted, Royaume-Uni
- 01923 233980
- sales@graftonoptical.com
- graftonoptical.com
Good experience
very competitive prices (though the delivery is expensive for smaller orders), quick delivery and when I had a problem, they sorted it quickly and professionally. Would use again.
28 avril 2026
Quick response and supply of replacement part
At first there seemed to be a bit of a delay to contact the right person, but once that was sorted everything went smoothly and the replacement part for my trial frame arrived very quickly.
Thank you Grafton
9 avril 2026
First class service in dealing with a supply issue from the product manufacturer.
Unfortunatly the products I ordered were unavailable from the product manufacurers. Grafton contacted me soon after I placed the order and had already issued a full refund and an e-mail apology.
First class service.
25 mars 2026
Grafton
David has a great way when dealing with customers. He is extremely knowledgeable regarding the products and always happy to help.
I have purchased several items from Grafton, which I received promptly. The team are always at the end of the phone and happy to help with any queries.
24 février 2026
very prompt
very prompt, attentive, well mannered and efficient service. Quite commendable.
24 février 2026
Always very helpful and super quick…
Always very helpful and super quick with their orders. We recently had a problem with an instrument and they exchanged it without quibble. A great company to deal with!
24 février 2026
My experience...
The prompt response and quality of the instruments ordered for, makes me feel happy.
1 février 2026
Always extremely helpful
Always extremely helpful! Deliveries are always prompt and well packaged.
8 janvier 2026
Very helpful.
3 décembre 2025
Great customer service and super fast delivery!
I called customer services before making my order to ask about delivery and was informed my items would arrive the very next day. I received my order as promised. Great customer service, thank you very much!
31 juillet 2025
Reelin’ in the Years
Great service as always. I’ve been trusting Malcolm with my instrument needs for around thirty years.
And he has great taste in music too!!
28 juillet 2025
Easy ordering
I called to order a small piece of equipment, staff were brilliant on the phone with easy payment and next day delivery - absolutely brilliant service and effortless - thank you!
24 juin 2025
Personal service wins hands down
9 juin 2025
Very good quality
3 juin 2025
Their Customer Care was excellent
Their Customer Care was excellent and no request was too small, well done guys 👏
15 mai 2025
Avis spontané
superb service and speed in getting…
superb service and speed in getting equipment through when needed urgently
24 avril 2025
Speedy efficient service.
24 avril 2025
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