Grainger plc Avis 

While I’m still in the process of signing the contract, I can say that after months of exhausting house hunting across the city, this experience was a breath of fresh air. Special thanks to Deanne for making everything so much easier with her quick responses, clear communication, and reassuring support. She also validated my concerns about moving on my own, which made a positive difference!

It's been a really smooth process. The lovely team that has been in contact with me have made it great. Special mention to Connor and Corrina. They've been a diamond throughout and helped me with all the relevant information and questions I needed

A fantastic service from Fiona, very responsive and incredibly helpful. Made the whole process very easy, removing any unnecessary stress. The referencing process was also very quick and the Lettings team were very responsive and helpful.

Deane letting advisor has been so lovely and helpful through out the process, finding information and supporting us! Shes lovely and bubbly too! Really looking forward to the future at pin yard!

Having been through the tough rental referencing procedure, we finally get the keys to our new home here. Hurrays…

Thanks Holly, Jack and the Resident Services Team for their effort, hospitality and service rendered.

Especially, we would like to thank Jack, our letting negotiator, for the warmest helps and professional advices given to us throughout the letting journey. Jack is friendly, polite, patience and considerate. He used to reply quickly to our questions which is greatly appreciated. Thank you!

A big THANK YOU to Molli who has helped me in securing a good apartment in Clippers Quay! At first the plan was to look for a flat by myself and then it switched to a 2-bed apartments which are pet-friendly, but in the end it got back to 1-bed. Many thanks to Molli for helping me to locate different apartments under Grainger in different stages and she always responded to my enquiries and messages promptly! I am really pleased with her service!! :)

We have had a few landlords in the past. Certainly Grainger stands out for me as a top notch & caring landlord. We had the pleasure of Jemma Herring that assisted us with our lease renewal. Her service was excellent - she was polite, courteous, efficient, timely and on top of her game. It’s been a pleasure working with her. Such an asset to her company. Thank you to Jemma, Honey Campbell and the Grainger team.

And if you’re looking to rent accommodation, look no further than Grainger. 😉

Huge thanks to Saleena for showing us around the new building in Oxford. Besutiful facilities and very well thought out. The process was friendly and informative without making us feel pressured. Saleena answered all our questions and made sure we felt valued.

Quick process with help throughout. Deanne was on hand to share information and answer questions quickly.

We have been in search of our new apartment and landed up viewing one of the properties with Grainger. People are so friendly and helpful they sorted all our queries. Deanne and Chiara have been wonderful. We absolutely recommend Grainger for anyone search in their new place

Molli Smith has been amazing, I've been in contact with her for a few months now regarding availability for properties. She has been very professional, understanding and attentive every step of the process.

I’ve just recently started renting a property through Grainger and I wish to send a big thank you to Molli who made the experience with you positive and extremely efficient.

I have sent a range of different questions across the course of the last week and Molli always found the time to respond to me with the answers I needed! Keep up the good work Molli

Deanne was amazing and so helpful! She was more than happy to show me around multiple times and made the whole process so easy. Moving into a great building in Leeds City Centre was just a bonus 😊 would highly recommend Grainger plc!

Very helpful service from start with Fiona! Thank you for making our move so easy. 🙂

A difficult company to contact and get information from but finally got great customer service from Luke Pollard sorting out a Landlords Certificate.

Grainger has got to be one of the worst companies I've ever dealt with. I've been treated like dirt by them, like an annoyance over a complaint I made. When everything is working well, they're fine - just horrendously overpriced for a satisfactory apartment. When things go wrong, they'll just get defensive. As for their complaints procedure, it's a joke. I was not listened to empathetically and understandingly by single employee. The stress and anxiety of dealing with them has taken years off my life. Never again will I live in a Grainger property and I will discourage anyone I meet from doing the same.

A lot of issues with the building managed by Grainger. The lifts keep breaking down and constant issues with faulty fire alarms requiring the building to be evacuated on at least 3 separate occasions.
If you are in the position to rent I would urge caution from dealing with this business. They are very slow to respond to issues - they are not concerned with the quality of life of tenants - just extracting as much money out of them.

I rent and have rented from Grainger for over 25 years. I am in my seventies and have recently undergone a major operation, still reccuperating from a tumour in the bowel. About 2 weeks ago my combi- boiler broke down which left me with no hot water or central heating. Someone came from Axis fixed it...2 days later it broke again...this has happened 3 times. Someone is supposed to come today. I have tried to contact Grainger in London several times but no one answers its constantly on an answerphone, I wanted them to see if they could sort it out with Axis for me. I am freezing cold in this weather. I think its disgusting the way I'm being treated especially being a pensioner and in ill health. Grainger always dragged their heels with repairs. I have been waiting 6 months to have my windows repaired....If there waa a fire in my flat God forbid and I was stuck in my lounge Iwould no be able to open a window to escape. I would never ever recommend anyone to rent on a long term basis.
Wendy Hodge (nee Martin)

Deanne was really helpful - super friendly and able to answer any questions I had during my viewing. Thank you!

I am a tenant here at one of their properties in East Midlands and I love everything about Grainger plc. Although a bit pricey, you get quality in return which is what makes their customers content with their choice.