Grampian Furnishers Avis 

I ordered a 3 seater and a 1 seater sofa.

When I received them I was about to go in for a major operation, which had me staying in hospital for an extended time and staying with family to recover. A year after that I needed another operation and had to stay with family again. So for months at a time I wasn't at home.

Within a year and a half the 1 seater sofa had drastically sunken in.

I phoned them to be told that those sofas only have a 1 year warranty. They sent someone from emmiera group which I had never heard of and he sat in it, said there doesn't seem to be anything wrong with the springs.

A couple of days later grampian furnishers called me to say the sofa has natural settlement and there's nothing they can do.

So, their sofas only last 1 and a half years of light use before they are flat.

I do have the extended warranty they offered but that doesn't cover cover settlement.

So yeah the stuff they sell is low quality and won't even last 2 years.

Avoid this company at all costs.

If you visit Grampian Furnishers in Elgin, I highly recommend you seek out the Sales assistant Ann Stone.
We went there looking for a 2-seater sofa and a smaller chair. We haven't bought any furniture like this for over 20 years so we were quite nervous and unsure of many things. We had little idea of what we really wanted other than looking at the website and maybe liking a few things.
On the walk around in the spacious and well set out store - ground floor and upstairs - we stopped and looked at a sofa combination that showed promise and shortly thereafter Ann appeared.
My initial reaction was “oh no a Sales Person trying to hard sell” but I have to admit that was totally wrong and unfair. Instead, Ann was friendly, no hard sell, she provided lots of helpful information not only about the product but the combinations of things and shipping etc. In summary it was like talking with a trusted friend than a Sales Assistant.
We went away to think about things and came back a few days later, found Ann and made a purchase, but not before we also saw a bed and side cabinet that we really liked! Ann introduced us to her colleague Hope Farrall, who was equally friendly and helpful regarding the bed and side cabinet details.
We walked out of the store having purchased a 2-seater sofa, a cuddler, a foot stool, a bed and bedside cabinets and had no buyer’s remorse.
I would recommend this store – part of Gilles Home Furnishings - and in particular Ann who was a pleasure to deal with.

One thing after another with this company. Avoid if you want your flooring fitted in a timely, organised and straightforward manner. The actual fitters were fairly skilled at their job but elsewhere there were Incompetent members of staff and their communication is next to none. Wrong products delivered, not turning up on dates agreed etc. I was good enough to pay in full months ago, asked for some compensation and I have received nothing and not even an apology email. Will be taking our custom elsewhere for the foreseeable. It’s a shame to see a local company go south because they’ve been taking over.

Excellent service from Alannah, Barry and Steve.
The delivery men were also fantastic. Cleared everything away after they had finished. Definitely recommend this company.

Today I bought a Hypnos bed from this lovely large and modern store which provides a wide variety of bed bases, headboards and mattresses to choose from. Steven was very helpful in my decision of acquiring a bed to suit my needs. He has many years of experience behind him of selling beds and is very knowledgeable in bed manufacture and types of mattresses, headboards and bases. He was very polite and kind which gave my daughter and I an excellent shopping experience in an unhurried fashion. I also bought the Harrison Spinks side sleeper pillows and bamboo bedding which are of excellent quality. I would highly recommend this store as all the staff are well trained, professional and polite as we spoke to several as we browsed the large selection of sofas and furniture. To add to the customer’s shopping experience there is a choice of stairs or lift to the bedding department and a lovely cafe adjacent to it.

Sales staff very polite and helpful. The member of office staff I dealt with was rude and unhelpful. I felt obliged to discuss the matter with the store manager. Clearly some training in customer relations would not go amiss.

I had previously had hallway flooring installed by this company to a high standard, and went back to arrange fitting of a carpet in a bedroom and cupboard. The day before the agreed fitting date, I had been out for the day, and on coming back was very surprised to find that the carpet fitters had entered my property through the back door, which I had unfortunately left unlocked (they must have tried the front door first), and laid the carpet in the bedroom but not the cupboard. On contacting the company, I was told by the department manager that I had been contacted (twice, apparently) by phone to arrange the earlier fitting date. No contact had been made, but the company insisted that this was the case, basically insinuating that I was either lying or forgetful. I received a few phone calls demanding settlement of the account, which I fortunately had not done as the agreed job including the cupboard had not been completed. I suggested that they either send somebody out to finish the job, or offer me a discount to compensate for the incomplete work, but was told that since the fitters had already been paid for the job, the managers (Gillies) would question any extra payments or discounts. I then withheld final payment until the cupboard carpet was installed, which did happen several weeks later. It was a bad experience made worse by the managers’ lack of ownership of the situation, which they tried to blame on me. As I told them, I would have been happy to show them my phone records to show that no call had been made, as they claimed, to arrange a different date for the fitting. A pity, as I had previously been impressed by their range of carpets and flooring, and the quality of their fitting.
Edit: I’ve just updated this review from one to two stars, as, to be fair, the job was eventually done to a good standard. It was the attitude of the managers that I dealt with that left a bad feeling, as well as the original carpet fitters entering my property without my prior consent, essentially breaking in. I have no complaints though with the quality of the carpet or the workmanship that was carried out.

We recently purchased two 3 seater sofas from the Hamilton range and were guided through the whole process by Ann Stone. From start to finish she was extremely friendly, approachable and professional answering all our questions and explaining everything very well.A great asset to the sales team.Well done

Our third visit to Grampian Furnishers and third set of purchases. The staff who dealt with us, Ann, Judith and Ross, were all exceptionally pleasant, helpful and knowledgeable. The shop has a great selection of furnishings to suit many tastes. Their communication with customers on orders and deliveries is excellent. And the café is superb as well.

I am not one for reviews but having visited the store for the first time yesterday I wanted to take a moment to comment on the customer service in the cafe. The store itself is lovel and has a fabulous selection. The cafe has a lovely position, with pleasant views and a bright airy feel. However, having waited at the sign to be seated, we were addressed by a female member of staff, who I believe to have been in charge, who was leaning against the front of the counter. She did not come over to us, approximately 5m away, and instead spoke to us loudly so as to be heard, asking what we wanted, ie coffee or lunch. This seemed a very strange and unprofessional manner. We were instructed to find a table with no further insight into the process. Having decided upon coffees and scones we were then unsure as to whether it was table service or if we were to go to the counter. On standing to go and enquire, the same lady again shouted across to tell us we would be served at our table and that there were 2 people ahead of us.
I will however say that the other 2 servers were very pleasant and the coffee and scones were delightful.
On paying at the counter, it was clearly evident that there was some tension between the other staff and the said female; 1 girl was making coffee and the lady in question asked her to stop and take our payment rather than taking it herself despite standing there! There was obvious disdain in regard to this. Overall this was a very unprofessional example of customer service by this one member of staff, made worse given the fact she was in charge!!

Customer services is non-existent since it’s been taken over by Gillis, Grampian Furnishers Has been ruined selling to gillies No help no support for faulty items. Staff unhelpful all the staff have been replaced by gillies staff Changed all suppliers everything is overpriced shopping Grampian Furnishers or gillies again Company name has been ruined after being sold

I ordered a Rise & Recliner chair from this store 19/4/2023, It arrived 3/7/2023, there was a scratch in the leather, fixed 19/7/2023. Some weeks later I was feeling the wooden frame on my left arm. It was reported on 2 different ocasions & dealt by 2 different companies. Apparently they go for looks and not comfort. After a lot of too & froing Grampian Furnishers the final technician told me this would keep happening but he put it down to be fixed. The "padding" was sent to me while I waited for a date for a technician. The "padding" is less than an inch of foam. I had tried to get my deposit back 2wks after ordering. They said I would lose my deposit! It wasn't like they had started to make the chair. I went to C.A.B. where they gave me a template to sent to ADR which is now CDRL With my complaints to both GF. & CDRL they both came back saying I was to blame for how I use the chair. I am in my 70s & disabled. How on earth can you be to blame for "sitting" in this chair. I was told that I shouldn't have to touch the "armrests" that's why I have the Rise & Recliner. They expect me to sit and hug myself so I couldn't even relax on the "ArmRest" of this chair. The final ruling telling me this arrived from CDRL and it took them over 3mths to tell me this.

Ordered a rug, also dining table. First class service from ordering through to delivery

Bought two very expensive large Sofas last year , delivered late November. Four weeks in Sofas look like something out of a Charity Shop
, in fact I ve seen better in Charity Shops.
Grampian Furnisher sent out a so called Expert who just happened to work for the Sofa Manufacturer. Was told this was a Characteristic of these Sofas. Biased and One Sided Report, then referred to DRLS who are supposed to be impartial, again very biased in favour of the Seller. Don t touch them , they ll do and say anything to get out of any responsibility and obligations

I bought suite and carpet .It arrived earlier than promised which was a lovely surprise. Carpet fitters were absolutely brilliant so pleasant to have in house
.Perfect job all round . Suite was taken in to house and they put my large units back in place for me .Delighted with all . Would not hesitate to use them again.

I have bought many items from Grampian furnishers and always been delighted
Unfortunately I recently bought two large sofas
They took almost 5 months to arrive, which was standard and we didn’t mind waiting.
They were only one month old when they started to squeak…a fault in the springs.m we were told when the first technician came out.
5 months on and we still haven’t had any help with this problem. So very unfortunate as these were expensive sofas and so far we have had no help in solving the problem. Not great when every time you sit down they squeak and you are reminded how expensive these were and how disappointed I am so far with the customer service…still I can always phone (again!) and again
Come on Grampian…you had been fantastic up until now!

Great service in a well laid out store. To be discussed at the next Board meeting Royce

I purchased 4 beds from this company. When putting them together I ran into a problem. I informed them and they sent someone over and fixed the problem. I highly recommend this company.

Fabulous quality furniture and carpets large selections on display.
Service is outstanding and always super helpful.
showroom has everything you could possibly need and more.
we are returning customers and wouldn't get our carpets anywhere else