Gratsi Wine Avis 417

The communication is great and the wine is even better!

I contacted Customer Service to find out when I could expect my delivery.
The response was immediate, professional, friendly and all the information I needed.
The Customer Care at Gratsi is amazing!

Knowing there was a delay in sending the wine delivery should have been communicated timely

Gratsi is not only the BEST sugar free vino out there but the customer service is absolutely amazing! I’ve been a subscriber for a couple years now and I’ve rarely needed to contact them but when I do it’s a super quick and friendly response, which is so appreciated these days :)

First of all I love their Rose Wine ..it’s absolutely delightful..but most importantly …their customer service department is fantastic. I had a problem with the delivery and this past Saturday and Sunday, they acknowledged my emails…yes..working on the weekends..you guys and gals are the best..thank you for all your correspondence…I’m about to pour myself a glass 🍷🍷

Sherry M.
Boston

Great customer service and quick to solve my issue on not having to wait all day on UPS to deliver! I can have it shipped to my local UPS location!!!

Ordered 5 days ago and still hasn't shipped. You say it's a supplier's issue but it didn't mention that when I was ordering. I wanted it for a gathering i am having and now have nothing. I will have to go out and spend more money now. You shouldn't sell something you do not have. Very disappointed 😞

Prompt, thorough, and professional response. Felt conversational, not scritped.

Horrible. Total scam. They don’t have wine to ship. You might get it next year.

Joymela was amazing! I submitted an email to update my shipping address and she responded very promptly and was extremely assistive!

Very responsive to questions and felt very valued as a customer.

Had a prompt answer to my email.
The email answered all my concerns, which I will let others know.
I love your wine- it is great!
Thank you.
Marilyn v

Ahhh it was easy... i just write an e-mail and in matter of seconds i received an answer...!!!

Great customer service

Gratsi gave me the information that I was asking. Sad to hear the supply is low but, they offered 10% off for the inconvenience. ❤️ I am waiting (with my glass ) for my order to be delivered.
Love 💕 much!

Fantastic customer service. Responsive and understanding and willing to make the customer satisfied. 5 stars!

Quick response why shipment was delayed and also gave me a couple of options for the inconvenience. Great customer service!

Well done! Smooth and easy.

The red wine is tasty! I’m a big fan and on my 3rd order. Their customer service is also very responsive and fair, which makes for a good experience for once!

Thank you for your prompt reply. I was home the other time and had the gate at the end of the driveway open. I can’t hear if they don’t honk the horn. The driver can leave my order just beyond the gate and it will be fine. It says I have to sign for it but if the driver doesn’t alert me I won’t know they are here. Is it possible for you to instruct the driver to leave it just beyond the gate behind the trash can and I will get it?