Grays Avis 1 129

Purchased the wine for two dollars cheaper than retail
The wine was delivered one bottle short sighting damage, the other five bottles had glass shards and red wine covered all over them. The labels were equally damaged.

Grays were made aware of this damage by Australia Post

Crazy offered to refund me $14.67 which was the price of a bottle of wine

Then Grays want me to download Adobe fill out forms and more

Definitely not worth saving two dollars

And that’s winning the auction so clearly could’ve spent well over that saving

PS.. and a pathetic response from Grays online below … will update with the Fair Trading outcome

Quick efficient delivery, great price

The item description is accurate. Also the payment and post isvery convenient. Thanks

Wine selection is good, site is easy to use. But the high buyers premium and delivery fee often negate the benefits of buying at auction.

Don’t trust grays.
They took payment for my goods within 20 mins of the auction closing. They did not deliver my goods, clearly had misdelivered it to someone else and it has been a month and I am still battling to get my refund back.

Very friendly and helpful staff enjoyed the time there talking to your staff and other people picking up their lots. narrow and restricted areas though might be helpful to advise of particular site conditions cheers and pat on the back your staff

Easy to order, fast delivery

Great easy to navigate, a vast variety of versions items vehicles and more.
Shipping is a another good bonus most auction don't do a national delivery.
All positive feedback from me and good service. (Highly recommend) •_•

Very good communication, purchased a car and exceeded expectations. Description was true to their listing

I did not receive my product and it was paid for; and I received a smaller product than the one shown in the catalogue. I don’t like people telling me I cannot attend the auction site to check on my bids.
And I had to pay 25% buyers premium for each of them. Not really happy about trying to start business with a new company.

friendly staff helped with the whole process

Grays had a Chardonnay that I love at a fair price. Despatch and delivery were prompt - a happy customer!

Completely rip-off. Lost 70% of car market value due to very complicated documentation, very high fees, they charge crazy fees both buyers and sellers, Very slow processes. Will not do it again with grays. Not recommended.

Lied on the cars inspection, picked up a car from here with a description that said it had no engine noises observed, picked said car up and it had engine noises went through customer support they tried to say they dont inspect mechanicaly which wasnt even apart of the convo i wouldnt advice dealing with these people as even when they screw up they put it on you

Ordered a TV cost $390 tried the TV out when I got home it didn't work.
Sent videos of the item not working and apparently that was not enough for a refund and was informed it was basically bad luck.
Shit customer service and an even shitter attitude won't be using again and wouldn't recommend anyone does.

The artwork was of a better quality than I anticipated. Did take a little while to get out to me but very happy with the product.

Great communication, easy purchase & fast delivery. Thanks grays for my brand new products @ a fraction of the price!

bought a car that blew up within 1o kms of collecting after 2 weeks of back and forth my claim was rejected when the car was clearly doctored up to mislead unsuspecting customers.

NO REPORTING OF EXISTING ISSUES NATURALLY

Hard to believe with a change of ownership to Slattery's they are maintain the same regime of uncool business practice, not sure how they think this will be sustainable long term.

Ease of access to the vehicles for inspection and the collection process. Staff were easy to work with and efficient with the process of collection. First time purchasing at an online auction and this all worked well.