Graysongrant Avis 16

Do not buy clothes from this company. The clothes are made from cheap materials and the descriptions on the site are deliberately misleading. And to make matters worse they are refusing to give me a refund despite their “satisfaction guarantee.” Their customer service team is rude and dismissive. Could not recommend this brand less.

Buyer beware.
This has been one of the most frustrating online shopping experiences I've had in years.
I purchased from Grayson Grant because the advertising and branding presented the company as a premium menswear brand. Shortly after placing my order, I discovered the products were shipping directly from overseas, found numerous customer complaints, and saw many reports from buyers claiming the items received looked nothing like the photos being advertised.
When I attempted to contact customer support, the email address I initially used bounced back as undeliverable.
I immediately requested cancellation and a refund. I was told the order had already entered the shipping network and could not be stopped. However, the order had not actually shipped, and according to the tracking information it did not ship for approximately 10 more days. There was clearly ample time to cancel the order, yet the request was denied.
I then opened a credit card dispute. Grayson Grant asked me to withdraw the dispute and provide written confirmation, which I did in good faith. They acknowledged receiving my confirmation and indicated they would proceed with a refund once their system updated.
That was weeks ago.
Since then, the process has consisted of delays, vague explanations, and repeated requests for patience. Every time the issue appears close to resolution, another excuse is provided.
When the products finally arrived, the quality was far below what was represented in the advertising. The materials, construction, and overall feel were nowhere near what I expected based on the marketing. Even the pocket lining appeared to be made from a cheap plastic-like material.
My biggest issue is not even the clothing itself. It is the lack of transparency and accountability. A company should not ask a customer to withdraw a credit card dispute, acknowledge receiving that withdrawal, and then continue delaying resolution for weeks afterward.
Based on my experience, I would strongly recommend doing extensive research before purchasing from this company.

Thieves.
Please avoid. Awful. Got ripped off too.

I regret don’t seeing this site before purchasing this scam branch …

Fake AI photos…
Very bad quality products…

I wouldn’t use this product even for free.

Giving this a 1 star as I cannot rate it as Zero. Feeling so silly to not have checked these reviews before i made the order. Purchased a Voss Vintage Denim shirt which looked like it would be the coolest thing in my wardrobe. Sadly it is the furthest thing from Denim or Vintage or cool. Wouldn't wear it for free, wouldn't gift it to my enemies. Cheap quality shirt, no label, looks straight out of the factory, lousy stitching, poor fabric Woke me up from my social media slumber to post this review. DO NOT BUY

Complete and total scam, I thought I had researched pretty them pretty well but they hide pretty well. They are using methods to scam customers and to avoid tariffs . I am currently trying to work with PayPay for a resolution but didn’t realize the company offering the refund after return of item was in Australia. I am not paying international shipping…apparently they want to either. I have now turned the information and evidence over to federal agencies.

Avoid this company!!!
A ridiculously small sized 2XL garment (more like a Medium) has been provided and is of no use. I presented a request for the replacement of the garment in an appropriate size, as ordered and without any sizing indication for consideration provided by the company.
My request has been met with options to spend nearly $50 on postage to return the item (almost as much as was spent on the garment initially) or I can accept a laughable 20% refund.
Neither of these options are acceptable and I continie to request an appropriately sized replacement at no additional al cost to me, which is fair and realistic.
Obviously another company that presents claims to care about customer service and accountability for satisfaction, with vague sizing only to draw in trusting clientele and then steal from them....unfortunate that this seems to be the new way to do business with no accountability whatsoever.
Spend you hard earned $$ elsewhere!!!

As per all the other reviews, the clothing is garbage and straight out of China. Poor quality. Wouldn't be seen dead in them. Nothing like in the pictures. I feel silly not having investigated before ordering!

Just got my pants which i ordered about a week ago, worst quality ever! They don't look that grey as in the picture, they're baggy and a bit short for a size what i usually wear,smells like a chemicals,absolutely stinks! Thought at least i will use them to paint the house,but need to wash them first,afraid to wash it with normal clothes not to destroy my own clothes cause of that bad smell whatever is on them,probably wash together with toilet mat.never recomend to anyone this page!

Low quality clothing. I order two pants and two shirts and all were either 100% polyester or part polyester . Pants had fake pockets so I can’t even put my phone on my back pocket .
The stitching is badly done.
I was told the fabric was cotton . It is not.

The sizing is true to European and western sizing. Grayson Grant is a Chinese company.

They do not have a location in New York City.
They have some cool styles but low quality.

Beware !

Bought MCKINLEY CORDUROY CARGOS-pants and was expecting that I bought quality from the US as website suggest. Was very surprised that pants were shipped from China and quality you can guess. Got 5 dollar low quality pants for 50 dollars. Don’t buy. Crap! Oh, and should have been shipped within 5 days but took 4 weeks to arrive😂 China crap products with fine web site misleading customers. Oh, forgot! Highlight is the fabric patch that says:
”Mr.A.Wei
EXCLUSIYELYBELONG TO MUSIC SUNY
DESICNBESUTIFULYOU”
No, I don’t know either what it says😂

Absolute garbage Chinese clothing which looks nothing like the pictures. Returns have to go to Australia which cost more than the original purchase price. Shipping takes over two weeks from ordering as products come directly from china. Total misrepresentation in their ads and website. unclear return policy and origin of shipping Avoid this company at all costs.

Ordered a hoodie on Feb 7th. Tried to cancel it on 3/2. They told me I couldn't because it had already shipped, lied to me as shipping updated 2 days after initial request to cancel. Had to go all the way to dispute it with PayPal. Even after the dispute they said to PayPal "you can cancel the dispute after delivery" smh. Their customer service is a joke and from looking online the quality of their products is subpar. Do not buy from them.
Grayson Grant's name is plastered with negative reviews everywhere. Do not but from them you will regret it. Horrible company.

Product was never shipped. While I reached out and they responded in a timely manner, their excuses were inconsistent and I have had to resort to disputing the charge on my card to get my money back. Nearly 20 days after ordering and no shipment. Feels like fraud. Please avoid.

Company lists a USA based address and phone numbers in New York City on its contact information. Shipment had a New York City return address on it, found to be a warehouse in Queens. Company’s clothing size is horrible at conforming to any standard. I wear medium or large depending on the brand from major know clothing retailers (LL Bean, Patagonia, Polo, Tommy Bahama, Oakley, UA, etc). I order a Large, they ship me an XL and I can barely get it on and zipped up. I try to initiate a return and they suddenly say I will have to pay for return shipping to Australia. Of course they don’t mention this anywhere on their website.

Ordered Helsinki knitted hoodie Stone Beige color, size L.
Arrived in 2 weeks.
Quality OK but not as on pictures and the size is maybe M at best so if ordering, take a bigger size.
It still looks good but not worth what I paid for it IMO.