HOUSE OF BBQ INNOVATIONS Avis 

320
•
TrustScore 3.5 sur 5

3,7

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Company changed their terms of services years after I brought my BBQ and refuse to honour their lifetime guarantee. Avoid at all costs

Noté 5 sur 5 étoiles

Amazing customer service. After researching the Grden Kamado + for several weeks i took the plunge and jumped at the opportunity to buy a black edition when seeing a post on Instagram. Christian provi... Voir plus

Noté 5 sur 5 étoiles

Wow, this is such an epic piece of kit. First bought a Kamado from Aldi 2 years ago and progressed towards this ultimate item - Kamado +, the accessories, the soft close lid, the lid catch etc plus th... Voir plus

Noté 5 sur 5 étoiles

Absolutely fantastic. Customer service and communication has been excellent. Even more impressed with the V2 in the flesh. High quality all round. Easy to put together and super efficient. I’m particu... Voir plus

À propos de l'entreprise


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

320 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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3,7

Tous les avis

(320)

1 avis reçu au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

First class

Always very happy with the products supplied by this company. Quick delivery also. No complaints

27 décembre 2023
Noté 5 sur 5 étoiles

Five star review for Kamado V1 XL and Rotisserie I…

Five star review for the products I have from Grden, Kamado V1 XL with Rotisserie. I did not realise the potential of this “BBQ” when I purchased but wow seriously wow. I cooked the Christmas Turkey Crown (around 3kg) on this with a little apple smoking wood, it was amazing. In the 3 months I’ve owned this I have cooked around 20 meals on it I absolutely love it. The flavour from the meat is incredible. The product is very well built, delivery is very fast and the Facebook group gives ideas from other BBQ people. Great company completely satisfied customer and definitely recommend to everyone. Thanks Grden

3 janvier 2024
Noté 3 sur 5 étoiles

V2 Kamado & Accessories

I’m really sat on the fence with my experiences with GRDEN. I’ve had some significant frustrations with long delivery times and damaged items once delivered interspersed with some very good customer service and excellent products. Beth has been particularly patient and understanding throughout.

The Kamado V2 is outstanding and so too the other accessories (Plancha, Pizza stone & Cover). The Carbon Black Stand I have reservations about, especially given the considerable cost.

The first was damaged so badly during delivery it couldn’t even be assembled due to being bent out of shape. The replacement is fine and it does look good but it just seems a little flimsy (I winced first putting the Kamado onto it) having said that it’s sitting in it fine but time will tell when it’s pushed around the patio etc. The powder coating is very thin also, I’m expecting it to get scratched easily.

In summary a real mixed bag, I can tolerated the long delivery times (Kamado & Stand) both took two months to be delivered and for the most part these items are great. Hopefully the stand will be fine!

Thanks Beth, your support was appreciated.

17 octobre 2023
Logo de HOUSE OF BBQ INNOVATIONS

Réponse de HOUSE OF BBQ INNOVATIONS

Hi Jon,

I trust this message finds you well. Apologies for the delay in our response.

We're truly sorry to hear about the damage to your first stand caused by DPD. In response, we've upgraded our mail order packing to ensure the safety of future deliveries.

Regarding the urban stand, rest assured it has undergone rigorous real-life testing and is constructed with high-quality materials. However, if you're still unhappy, we're more than willing to exchange it with a brand new stand. Our fresh stock just arrived at our UK warehouse yesterday.

Regarding the V2 Carbon Black Edition, it was initially planned as a one-off production. Due to overwhelming demand, we brought it back and opened pre-orders to accommodate everyone interested. We acknowledge the wait involved and sincerely appreciate your patience.

We hope your experiences with the V2 Kamado have been delightful so far, and we're eager to hear more about your journey and the fantastic food you've created.

Once again, we apologize for any inconvenience caused and appreciate your understanding and please get in touch with customer services if you wish to take up the offer.

Best regards,
Christian
Owner

Noté 5 sur 5 étoiles

All Things Kamado

The usual prompt, efficient and polite service to which I’ve become accustomed. Fantastic Kamado products.

17 octobre 2023
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Réponse de HOUSE OF BBQ INNOVATIONS

Thank you so much Keith.

Noté 5 sur 5 étoiles

Awesome grill

Awesome grill. Carbon black is modern and very user-friendly with the digital thermometer. Highly recommended.

13 octobre 2023
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Réponse de HOUSE OF BBQ INNOVATIONS

Thank you so much for the kind review.

Noté 5 sur 5 étoiles

Quality Quality Quality

Upgrading from a cheaper kamado i can say this thing is a million miles ahead. It is literally built like a tank, but with an incredible detail to it aswell. After comparing it to one of the leading brands I’ve looked at in costco, I genuinely believe this Grden kamado is built better.
A great buy, i am very very pleased.

9 octobre 2023
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Réponse de HOUSE OF BBQ INNOVATIONS

Thank you so much for the kind review.

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