HOUSE OF BBQ INNOVATIONS Avis 

320
•
TrustScore 3.5 sur 5

3,7

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Company changed their terms of services years after I brought my BBQ and refuse to honour their lifetime guarantee. Avoid at all costs

Noté 5 sur 5 étoiles

Amazing customer service. After researching the Grden Kamado + for several weeks i took the plunge and jumped at the opportunity to buy a black edition when seeing a post on Instagram. Christian provi... Voir plus

Noté 5 sur 5 étoiles

Wow, this is such an epic piece of kit. First bought a Kamado from Aldi 2 years ago and progressed towards this ultimate item - Kamado +, the accessories, the soft close lid, the lid catch etc plus th... Voir plus

Noté 5 sur 5 étoiles

Absolutely fantastic. Customer service and communication has been excellent. Even more impressed with the V2 in the flesh. High quality all round. Easy to put together and super efficient. I’m particu... Voir plus

À propos de l'entreprise


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

320 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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3,7

Tous les avis

(320)

1 avis reçu au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Excellent from start to finish

Excellent care, communication, speed of service and thoroughness from every person I came into contact with. Proactive and helpful, speedy delivery and, above all, a top quality product (V1 18") that I'll be using for many cooks to come. Can't recommend Grden highly enough!

15 janvier 2023
Avis spontané
Noté 5 sur 5 étoiles

Very happy customer.

Apart from loving the V1 kamado I purchased, I have to mention Emily (sales manager) as she was extremely good to deal with. The products are of a very high standard and would recommend to anyone. If I ever encounter any issues in the future, I’m certain that they will be resolved promptly, just like the service I received.
Thank you to all at Grden.

31 janvier 2023
Avis spontané
Noté 5 sur 5 étoiles

Spent a while thinking about a Komado

Spent a while thinking about a Komado . Accidentally discovered grden. Probably best company I’ve ever dealt with. An absolute pleasure everytime. Better than all of the major rivals. I wish them every success 🤟

23 mars 2023
Avis spontané
Noté 2 sur 5 étoiles

Very slow with my order of charcoal

Very slow with my order of charcoal, then found out there was only 8kg instead of 10 kg , not up to their high standards of old

20 mars 2023
Logo de HOUSE OF BBQ INNOVATIONS

Réponse de HOUSE OF BBQ INNOVATIONS

Hi Roy, We are really sorry you had a issue with your order. When you first placed your order the charcoal we had wasn't up to our normal supersized chunks and we communicated the delay straight away, We were under the impression you were happy to wait. As for the charcoal weight, we use professional scales that are calibrated every month, so your bag must of slipped through our strict process by human error. We are happy to credit your account with the difference. As you know previously we have very high standard and we are very sorry for this 1 off experience.

Have a lovely day,

Customer experience team.

Noté 5 sur 5 étoiles

Excellent personal service

Excellent personal service. I sent an email asking if they had a delivery date for the V2 we ordered during the evening outside business hours and got an immediate reply. I also ordered the wrong size accessory pack which was noticed and changed for me. So much easier than having the wrong thing delivered and then having to send it back. I would without hesitation recommend this company.

28 février 2023
Noté 5 sur 5 étoiles

grill and plancha

Bought grill and plancha, perfect size for my kamado. Adequate price,next day delivery and it's looks great. I will shop here again.

2 mars 2023
Avis spontané
Noté 5 sur 5 étoiles

Great quality bbq accessories and great service

High quality upgrades for my Louisiana Grill 24” Kamado; rotisserie and new 20” three tier cooking system. I ordered the wrong size plates initially but Christian agreed to swap them for me no issue. Great product and service from a UK business.

27 février 2023
Noté 5 sur 5 étoiles

If your looking to buy a kamado, get grden

After researching various kamados I decided to go with grden , the product isn’t just superior to anything else on the market, the customer service has been excellent whenever I’ve need to ask a question
The kamado itself is fantastic, easy to use and comes with many accessories as standard unlike competitors where you have to buy many extras

18 février 2023
Noté 5 sur 5 étoiles

Took a while to finally receive my v2…

Took a while to finally receive my v2 but we’ll worth the wait as it is fantastic quality throughout .I’ve upgraded from an Aldi Kamado to the v2 and can’t believe the difference, it really is next level . All the included accessories and extras that I bought seem to be top quality and really well designed

6 février 2023
Noté 5 sur 5 étoiles

Excellent Kamados @dave_bbq

Excellent Kamados been a proud owner of a v1 large and now a v2 and can not praise the grills enough, solid and so versatile it’s the 1 grill for everything. The products and the service from Christian and his team , is what makes Grden and their exceptional products a must buy for any bbq fan.

7 février 2023
Avis spontané
Noté 5 sur 5 étoiles

Outstanding Service

We traded in our old bbq for the new and very special Kamado+ V2 and took the white glove delivery service. Christian and his sales team were extremely patient when I was bombarding them with multiple questions and they eased any fears I had. Christian and Beth drove 4+ hours to delivery the bbq and take away the old one and they were so professional (and strong - well done Beth), they were in and out in no time. The BBQ itself is first class. The V1 was special but the new features on the V2 knock it’s nearest rivals out of the park. Thanks guys. It’s already been christened but looking forward to spring/summer where it will be used in abundance. 🔥

4 février 2023
Noté 5 sur 5 étoiles

Great service!

Helpful advice in deciding the best accessories and great service! Good quality items.

31 décembre 2022

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