GreatArt Avis 

I placed an order on 8 May it is now 21 June and still not arrived. I attempted to track the order online but absolutely no tracking details provided. I spoke to customer services who advised me that the order had been returned to the warehouse in Germany, but that he would attempt to place it again. A couple of weeks later still nothing so I emailed/called only to be told it had been returned again. I was asked whether I wanted a refund but told them to find out exactly what the issue was as that is their job as a customer services agent. I really wanted the product so was prepared to give them another chance, but I have now had enough. Patience has run out. The delivery service is useless. How hard can it be to obtain a tracking number and advise me who their courier company is. They couldn't even tell me whether a delivery had been attempted, all very strange. I found myself telling the customer services agent how to do his job and find out what was going on. I explained perhaps it was the incorrect labelling on the product and for him to contact the warehouse etc, which he should have done in the first place. I do not understand why a tracking number could not be obtained either.

I have now requested a full refund and would not recommend using this company for their online delivery services as they are totally useless. You just go back and forth and round in circles. Such a shame as I'm sure the products are fabulous and the shop in London looks amazing, but if you want something delivered efficiently forget it go elsewhere.

I placed quite a large order for paints which was due to arrive by Monday (7-10 working days). There had been no sign so I called the company. I got to speak to someone straight away and he clearly had my order up in front of him based on my phone number before asking me to confirm the details as he said straight away that he could see it should have been with me. He explained the products come from Germany and the shipment had been delayed and it would be with me by Wednesday-Thursday. I told him Wednesday would be ok but explained Thursday would be too late as I need it to take with me when I go away that day. The parcel arrived today as promised and in time for when I needed it. Fantastic customer service. Will definitely use them again. Thank you GreatArt!!!

Second time that there are missing items from my order. I have been trying to contact them for more than a month already with no reply from them. Very disappointed.

Reply to great art comment:
No, I haven't received any reply from you. I have contacted you through your website and email. I have checked my spam folder and there isn't anything there. Also, If you saw my email, why didn't you send me my missing items already?

BEWARE - Long deliveries
Although Great Art website may believe you are ordering from London - web site orders are dispatched from Germany and take a long time to arrive.
Their computer link to tracing parcels is also "broken"
Excellent products at a good price but you will wait for ages

The site had items I couldn't find elsewhere, ordering was easy. My order arrived perfectly packaged & on time so I'm very happy & will be ordering from them again.

Excellent products and service. My recent order took 2 weeks to arrive, which is normal (ever since Brexit the folks at Customs have been delaying foreign imports). Yes it is frustrating waiting for a brush or colour, but it is worth the wait. I will continue to use Great Art, especially when they have a sale on.

Placed an order 26 April, nothing received yet as of 12 May. Customer Service help is non existent. Annoying that my inbox gets lots of offers from them but no advice when my order will be sent out/delivered. Will be buying my art supplies from the UK in the future. Update - Eventually received a reply from CS with a tracking number & delivery date.

Last year I had no problems with this company then ordered products in December and through many lost packages, courier problems and dire communication I still haven’t received received the products. Sent a further three emails and nothing.

A really nice store in London with very kind sales consultants !
A lot of qualitative fine arts products.
It is definitely a place I recommend :-)

A wide variety of choices combined with a really good customer service. I have a couple of art shops closer to home but prefer to walk all the way done to Shoreditch for a more pleasant experience.

Gold standard of customer service available at Great art. I called through to check stock in store, they called me back to save me waiting and reserved the items promptly. Arriving at the store, staff were extremely helpful and took time out to ensure I had the right products and were friendly, approachable and knowledgeable. This isn’t the first time I’ve had that experience. A great team.

Wish I had come on here earlier unfortunately for me I didn't. Placed an order inline 10th April rang today as I've had no updates apparently it was late and not has a label on it yet no tracking on which courier yet and expected another week before it arrives. Asked if I can cancel and told to refuse at the door absolute joke. Sounds like this company need to get some better way of couriers being booked and displaced on time from reb warehouse!

Placed an order for 3 small items on 18/03/2021 and it is now a month later and I still have not received my items. Really terrible communication from the customer service team; I am having to email them for updates about where my order is (which are usually unhelpful and consist of blaming the courier). I honestly don’t think there’s an excuse for a delivery taking this long. Also in the time my order was placed then apparently lost (?) an item I ordered went out of stock so I had to choose a different item instead. (I don’t know if it’s as good as the original item I wanted as my order still hasn’t arrived!) Do not order from this company - find your supplies elsewhere.

Been going here for a good couple of years now, the customer service is great! I'm able to find pretty much any art supply I need and the staff are more then kind enough to help if I can't.
A wide variety of products so I'm able to try different options, and it's fairly easy to find where it would be in store!

Been shopping for about 3 years now, and any problems I had, were dealt with with dispatch and with kindness, both online & at the London store. I go to the store just too relax most of the time, enjoy the events they have, & I end up getting something as I always find something new or that I need. More fun, please, that is GreatArt, for me.

Ordered 30th March. Still not received items and no one has bothered to reply to my email. Disappointed. Would not recommend this company for online purchases. Can't rate quality of the products as am yet to receive!

Despite several unanswered emails on the whereabouts of my order placed a fortnight ago, absolutely nothing back from them. They are not even answering calls! They are deleting negative posts from the FB account. This is the WORST company I've dealt with in years. Now in the process of getting my money back from them and believe me Great Art I will SUE you if it's not forthcoming!!!

Ordered from them a few times. Well priced products and arrive soon after ordering.

Ordered from here no problem. Great quality products on offer here, and customer service really helpful.

I love GreatArt. It has such great offers and again this month in April and May there are lots of exceptional offers. As a fan of Senellier products, especially their oil pastels, of which I have a whole set now in large pastels, and their honey-based watercolours, which greatly improved the quality of my work leading to prizes. If you need a good service and prices that you can afford this is the company for you. The "I Love Art" products are of great quality and trustworthy.