Great Dubai Car Rental Services Avis 

Very bad service firstly we waited for for like an hour

They lure customers with Cheap prices but you might receive a Faulty car, bad communication, and deposit is not going to be refunded (have a read please)

I rented a car from this company in August 2024 as they offered a competitive price and they claimed that no deposit needed. As soon as I sent my interest, they respond with the quote and I discovered the 1st lie: deposit is required not as they were claiming earlier. I didn't mind it as thier daily rate for rental was good.
However, as soon as the car arrived, I noticed some dent or missing part on its right rear side(see attachment). When I spoke to the guy, he explained that this just happened recently with no time to fix. I didn't mind it again as I was desperate to have a car ASAP. . As soon as I switched the engine, a SOLID SIGN on the dashboard were warning me that there is a malfunction need to be fixed. I contacted them and Zain said it is just a sensor needs to be replaced and nothing to worry about!

After starting driving on motorway, I started noticing that the speedometer is not consistent and it gets stuck below 60 even if you speed. I contacted them and they were ignoring me. It was hard as they dropped the car to me at first which made me unaware of thier whereabouts.

After many attempts contacting different numbers, they respond on WhatsApp saying that they can't replace the car as I requested!,
But they mentioned that I can take the Car to a garage somewhere to be checked!

I told them I don't have time to spend in garages fixing a car I rented to facilitate my life not to waste my time on fixing!
NO ANSWER as usual. due to all of this, I kept using the car with all concerns I have.

After dropping the car at the end of rental period, I just realised that almost all the deposit will NOT be refunded as they have too many hidden costs. Examples of those hefty and unfair costs are (200aed for cleaning the car), 100 aed admin fees... Etc.

Finally, as you see from attachments, they claimed that they will refund the deposit after 21 days of dropping the car back to them. It has been 31 days so far and I still chasing them to issue the refund of the little amount of remaining refund after 90% of it just disappeared after they applied Thier hefty and unfair deductions!

Long story short, I just realized that I paid double the price I thought it was cheap to rent a faulty broken car with the worst communication and customer service you can receive on the planet!

PURE SCAM, PURE LIKE A PLAGUE!

Update on the 17th of October 2024: it's been 44 days since handing over the car and the small amount remaining from my deposit after they applied thier hefty unfair charges is still not refunded yet! They keep ignoring my correspondence to get the refund issued.

Disappointing Experience with greatdubai.com

I had an extremely unpleasant experience with greatdubai.com. Their team and drivers were highly unprofessional. The car delivery was delayed by an unacceptable 1 hour and 30 minutes. When requested to wait a mere 20-30 minutes for our driver, the response was outright rude. The driver refused to wait even for 5 minutes, exhibiting a complete lack of professionalism and respect for customers. This attitude extended to their customer service as well; my attempt to file a complaint was met with similar rudeness. I strongly advise against renting from greatdubai.com. Additionally, their driver threatened us regarding holding onto our driver's license, raising serious concerns about personal data security and customer treatment. This company urgently needs to train its team in customer relations and respect for client privacy.

Worst experience ever. I dont recomend dealing with this co. Worst staff..cheating no one reply to you even when you need to extend the rent. Smelly and dirty cars.

Scammer
Dubai police have to take action against them

I am manufacturer of car seat cover and 20 years experience and I am work Saudi Arabia 15 years work in Saudi Arabia

I had a very bad experience with Great Dubai car rental .. they don't disclose all their terms while renting, they will take AED 1000 as a deposit and while returning they will deduct most of your money from that saying this is as per the contract. So I warn all of you please deal carefully. Literally, I feel like I was cheated by them.

They are using other people identity, they are scammers definitely. Never deal with them.,

The service was okay. Took a little while to fox my dispute but would maybe try someone else next time.

I would rate them 3.5/5