Greater Anglia Avis 

The staff are friendly and polite. No complaints. The trains are a different story. They are airless stuffy and hot with radiators next to every seat. It's like being in an old persons home riding with Great Anglia Trains. In fact it's probably a good place to get ill. Hideous travel experience. What's wrong with having a small window you can open like in the classic days of British Rail. I feel like a processed ham in this carriage. Fresh air please.

Garbage company always late always signal problems. Whenever you try claim refund their shitty website doesn't work or is deliberately complicated to deter refunds. What a joke 21st century little Britain.

I’m giving one star only because there is no option for zero star.
Terrible service, disgusting staff attitudes. Unreliable, expensive, when cancelling train refusing refund. And they cancel train and on the next train the staff demand to pay for another ticket. Not as the original ticket is very overpriced they still demand more tickets. Not good shame on you Greater Anglia. Horrible

Train cancelled on New Years day due to a fatal accident on the tracks. Had to book another ticket via King's Cross and Cambridge to Norwich through Great Nortern service. The great Northern train got delayed by 15 mins.
Applied for compensation for both GA and GN, got a refund by a few amounts for GN, but no refund for train cancellations on GA due to lack of information even though I had posted a photo of my ticket and the train cancellation time. Avoid Greater Anglia service at all cost.

One star is generous. This is a company that generates significant profit from scamming its passengers. Their behaviour is shameless and beyond disgusting. Avoid at all costs.

**Subject: Formal Complaint Regarding Penalty Fare Issued at Stansted Airport**

To Whom It May Concern,

I am writing to formally complain about the penalty fare that was issued to me during my recent journey with **Greater Anglia**.

As a student, this was my first time travelling from **London Liverpool Street station** to **Stansted Airport railway station**. I was unfamiliar with the ticketing system and believed that tapping my bank card before boarding and then taking a seat on the train was the correct procedure.

Upon arrival at Stansted Airport (the final station), I explained politely to the female inspector that I had no knowledge of the ticket-purchasing requirement and that I was travelling for the first time. Despite this, I was issued a charge of **£71 GBP**.

Penalty Fare Details:
PF Number: **GA20230088**
Inspector ID: **GA1536**

I felt very upset and distressed by the situation. There was no clear guidance provided to me beforehand, and I did not hear any announcement explaining that a separate ticket must be purchased prior to boarding. As a new passenger and a student unfamiliar with the system, I believe more visible instructions or staff guidance should be provided before passengers board the train.

This experience has left me feeling that the charge was unfair and excessive for a genuine mistake. I respectfully request a review of this penalty fare and ask the company to reconsider or cancel the charge as a gesture of goodwill.

Additionally, I strongly recommend that clearer instructions be communicated to passengers before boarding to prevent similar incidents in the future.

I look forward to your response and a fair resolution to this matter.

Absolute worst rail company in uk and I use trains all the time really officious ticket inspector on 8.37pm from London to diss on Fri 13th Feb. really rude and unhelpful but par for the course on this line. Need franchise removing terrible and ludicrous priced and pricing dtructurss ed that obfuscate real cost. Avoid at all costs cheaper to drive to London even paying parking and congestion . Inductive of why the uk is so screwed loads of money for awful services

Absolutely disgusting how I've been treated by the members of staff at Liverpool street working for greater anglia the guy on the gate had a chip on his shoulder aggressive and rude and his manager was an absolute pleb and to top it off I missed my train because of staff being rude and agressive and reporting me to their manager no wonder why the staff on this network get abused by the public disgusting behaviour

I put in a delay repay claim because my train was eventually cancelled before its final destination, unfortunately due to someone being taken ill.

I then had to pay for another train to take me the rest of the way.

I’ve been told the train wasn’t delayed so no compensation will be given… how?! The train was cancelled before it reached where it was going!

So not only do I get no compensation I’ve also paid for two tickets, when they’re already an extortionate price. Great.

Avoid at any cost

We were a party of 6, with one person in a wheelchair and also visually impaired, on a day return from Lowestoft to London. The staff were wonderful! They were helpful, polite amusing and very understanding when one of our number lost his return ticket between getting through the London barrier and getting on the train (you can’t cure stupid!). They were there at each change to help with ramps for the wheelchair. Can’t praise the staff enough. The trains were on time, clean and comfortable enough, although not the most modern.

Travelling back from London and went to buffet car to get a drink.
The guy was quite abrupt and rude

If I could give zero stars I would. Arrived at Ely station and downloaded Pay By Phone App. Despite repeated attempts to register, the app kept telling me it didn’t recognise my log in details. Then rang to pay over the phone and it was just a recorded message to say ‘use the app’. Then tried text method. No response. Finally went on to website. Very long winded process to pay £2. Terrible experience. Greater Anglia need to sort this out.

Just delays and cancellations all the time. It’s so unreliable. My journey to work is always disrupted. Such a pain

I booked my travel from Norfolk to London, informed on the Greater Anglia app that seat reservations were included and, indeed, mandatory.

However, I received no reservations and emailed them to be told they do not offer reserved seats on any train and the app is wrong.

I like to know I have a seat when I travel so this is not acceptable so will be driving to London in future

I got trap with the notorious trap of the penalty fare scam from this company. I tapped in by contactless Liverpool Street. I even asked one of the staff is this the correct way to Stansted airport. Then rushed in a hurry to the train. Only one staff in Liverpool street then suddenly 10 staff beside the gate threating for penalties and no giving way to the airport. Most tourists do not have any choice at all as they have flight to catch no matter they just unfamiliar. The staff is not even listening but showing picture of sign to justify you are at fault. They could have just put the same amount of people in train station to remind people for that but they choose not to. This is ridiculous.

Actually a joke, their system can't find a ticket bought on their own website for delay repay

Absolutely disgraceful experience with Greater Anglia / Stansted Express. I travelled from Liverpool Street to Stansted Airport and tapped my phone like I normally do on UK trains, not realising that contactless tapping isn’t valid for Stansted Airport. The worst part? The barriers literally opened when I tapped, so obviously I believed it was accepted — then at the exit gate they hit me with a penalty fare, even though I offered to pay the correct ticket on the spot.
The staff were rude, cold and completely unwilling to listen — it honestly felt like they were there to catch people out, not help passengers. And I wasn’t the only one: there were multiple tourists around me making the exact same mistake and also being fined. This genuinely feels like a deliberate tourist trap.
Shocking service and a terrible experience.

Which i could give 0 star review. Was away with the partner 6 month old son and 2 dogs. Travelled into London from Roydon which was fine no problem. Getting back to Roydon was a nightmare.

The digital boards suggested getting the train from London to Harlow Town then to Roydon. There was 3 minutes from our train pulling in to the connecting train leaving.

The connecting train left early the lift took forever. We only need to go down the line by 4 minutes and it took over 1 hour cause then available train was cancelled couldn't get an Uber.

Raised it with the refund, declined, appealed, declined again.

Complete joke of a train company. Dont use them at all. They have posters saying delayed by 15 minutes refund means nothing. Staff at the train station less than helpful. Would have 100% been better to drive.

Größter Saftladen überhaupt. Ich dachte, die Deutsche Bahn wäre ein Saftladen, aber so etwas habe ich selten erlebt. Der Zug hielt aus unerklärlichen Gründen mitten in der Pampa für mehr als eine Stunde kurz vor dem Stansted Airport dadurch habe ich meinen Flug verpasst und musste 300€ latzen. Danke für nichts, ihr Eierköpfe.