Good hotel and range of excursions. Tour manager very good.
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Very good hotel, good representative and well organised.
Harrogate was a wonderful base to visit Whitby, and great train ride to Pickering. Bolton Abbey was also a good train ride, with visit to Haworth. Francesca was a very good guide. The Hotel was also excellent.
Hotel evening meals were very disappointing. Nowhere near 4-star quality. Adequate but that's all
Enjoyed every minute. Yorkshire is beautiful.
A good adventure with excellent accom9dation
A well organised tour covering various areas of Yorkshire with Steam train trips and scenic coach trips
Really good tour
Excellent well organised trip excellent Driver in Paul excellent to manager in Catherine would recommend again
Very good accommodation and meals, though meal time needed not to be for the whole group but at a time suitable individually Much too much coach definitely not enough train journey Too many train shed visits
Massively upset about your organization. The tour was such a disaster, I left the party after the second day. I gave a full report to the Tour Manager who I gave permission to forward to Head Office. I have heard nothing since. I would appreciate a reply so I can make a formal complaint.
Réponse de Great Rail Journeys
Dear Mr Ross,
Thank you for your review.
I am sorry to hear that you did not continue with the tour. We do have a detailed complaints procedure in place where we investigate any comments fully and provide a personalised response. We do ask that you contact us directly at customerrelationsteam@greatrail.com and we'd be happy to look into this further for you.
Sophie.
Good trip , mostly went well.
Great holiday. Very well organised. A day off in the middle so a good balance of being organised and having free time for yourself.
Réponse de Great Rail Journeys
Hi Suzyq,
Thank you for taking the time to leave a review. That is brilliant to hear!
Sophie.