Greener Living Ltd. Avis 

751
•
TrustScore 3 sur 5

3,2

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Noté 5 sur 5 étoiles

Daniel came today to service our system - now just over two years old. First class service. Called around 30 minutes before arrival. It was his first time here so after a quick look round he delive... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

We have spent nearly a year trying to get our solar batteries installed by Greener Living working and connected. We call or write every few weeks, promises are made and no one gets back to us, We did... Voir plus

Noté 5 sur 5 étoiles

Andy Potts came to do my annual maintenance check on my Air Source Heat Pump this year -(He did last years check as well) He is always friendly and polite, and aways explains what he is doing at every... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Daniel came today to service my ASHP from greener living, on time and without a doubt a very well mannered young man. Polite, respectful and didn't mind taking his shoes off. Explained everything he'd... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Chauffagiste
  2. aussi dans
  3. Fournisseur d'équipements d'énergie solaire

Écrit par l'entreprise

We are the number 1 Air Source Heat Pump installer in the UK. We also install Solar Panels, Solar Storage Batteries, Solar Inverters and EV Charging.


Coordonnées de contact

3,2

Moyen

TrustScore 3 sur 5

751 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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3,2

Tous les avis

(751)

0 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Solar Panels

Today we have had our new solar panels and batteries commissioned - service has been good again - Jamie / Kav today was polite and the roofers on friday was brilliant to - overall decent team

17 juillet 2023
Avis spontané
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Réponse de Greener Living Ltd.

Hi Garry, thank you so much for your lovely feedback. I will be sure to pass it on to the team. Greener Living

Noté 3 sur 5 étoiles

Poor coordination

Rapid, almost too rapid, 'summertime' installation. It makes me wonder just how stable their business is? I was lead to believe that it would be far less messy than it has been, and communication was poor between the 'contractors' and the company. Coordination was really not the greatest. There is likely to be no hot water for four days, and a pile of rubbish left behind.
The physical installation was well done - by contractors - but beware of the size both of the pump, and the radiators! They're bigger than I was led to believe.

15 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Someone who goes above and beyond

Ask for Emma in Customer Service, and she will work hard to sort out any problem. She is a treasure

14 juillet 2023
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Réponse de Greener Living Ltd.

Good afternoon Alva, I'm over the moon to hear of the impact Emma has had on your journey. I will be sure to pass on your comments to Emma. Have a great day :-)

Noté 5 sur 5 étoiles

Annual service on heat pump

Just had my annual service on my air source heat pump and couldn’t be more pleased with the outcome. The gentleman who came to my home were very polite and helpful in anyway they could! Very pleased with this company. I would more than definitely recommend.

7 juillet 2023
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Réponse de Greener Living Ltd.

Good afternoon Faith, Thank you for taking the time to leave us this review. It is always lovely to read of the great work our engineers are doing. Greener Living

Noté 5 sur 5 étoiles

I was absolutely amazing how straight…

I was absolutely amazed how straight forward everything happened. It took just two days to redoing everything top to bottom. All heating system pipes change, all radiator changed and finally heating pump put in place. Since first day Jordan and Sam arrived 8am on dot and started the hard work. I really appreciate you both and you did great job. Me and partner sending the best wishes and I really hope by time all house holds will take the right decision and gonna change gas to the Air pump and if you consider this please choose Greener Living Ltd you won't be disappointed.
Thank you guys

6 juillet 2023
Avis spontané
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Réponse de Greener Living Ltd.

Hi Anna Vikstrema, needless to say we are over the moon to read how happy you are with your installation. Thank you so much for taking the time to leave us your feedback, I have passed your comments on to Jordan and Sam who I am sure will be very happy. Thank you again for choosing us as your installer, we will continue to be here should you need us for anything in the future. Greener Living

Noté 5 sur 5 étoiles

Excellent heat pump service experience

I recently moved to a new property with a heat pump, and Daniel Pouncey from Greener Living just visited to give it its first annual service. This was a lot more difficult than it should have been due to some cladding installed by the previous owner, which blocked access to the outdoor unit. Daniel worked patiently through all the issues for far longer than he should have needed to, made sure the service was completed properly and was polite and friendly throughout. He left me with a much better understanding of the system overall and I wouldn't hesitate to recommend him. Thanks!

4 juillet 2023
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Réponse de Greener Living Ltd.

Hi Gareth, what lovely comments. It is great to hear of the work Daniel did to ensure your Annual Service was completed correctly. I will be sure to pass on this feedback! Greener Living :-)

Noté 5 sur 5 étoiles

piece of mind for the next year

An annual health check is just
As important for all equipment, just to ensure that it's doing whatever it's designed for and this company does just this as well as responding to ene situations that occur.

5 juillet 2023
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Réponse de Greener Living Ltd.

Good afternoon Geoff, thank you for taking the time to leave us a review. It is great to hear that you are happy. Enjoy the rest of your day :-)

Noté 5 sur 5 étoiles

We have had our air source heat pump…

We have had our air source heat pump for nearly two years now. All well. Serviced by Adam Morley who is thorough and friendly. Thanks

13 septembre 2022
Avis spontané
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Réponse de Greener Living Ltd.

Hi Liz, Great to hear you are happy with your Air Source Heat Pump and Annual Service. Thank you for choosing Greener Living

Noté 4 sur 5 étoiles

Doing exactly what they say on the Tin 👍🏼

Greener living have been very good throughout. Got 16 panels and 6.6kwh battery storage. They’ve done exactly what they said they would do and when so no complaints. The only delay was with the G99 approval letter which took some time to come through but don’t believe this was down to GL. Emma in customer Service has been superb from Start to finish. Thank you

1 mai 2023
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Réponse de Greener Living Ltd.

Hi Paul, thank you so much for taking the time to leave us a review. We really appreciate it and Emma will be over to moon to read your comments. As always, don't hesitate to get in touch should you need us for anything in the future. Greener Living

Noté 5 sur 5 étoiles

Excellent service

The people in the office were very professional and helpful over the phone. They answered all the questions I had to ask with great technical terminology. Couldnt be more happy with the outcome of this business! Would definitely recommend.

29 juin 2023
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Réponse de Greener Living Ltd.

Good morning Peter, what lovely feedback! I will be sure to pass on your comments to the team involved. Greener Living

Noté 5 sur 5 étoiles

5 star Service ⭐️

Last week during the storms, I had a power cut which shut off my heat pump and I wasn’t sure how to handle the situation. I called the company for advice and not only were they super helpful on the phone they actually sent someone to my home the same day. Fantastic customer service. Would recommend this company to anybody.

21 juin 2023
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Réponse de Greener Living Ltd.

Hi Donna, great to hear you have received great service again! We are happy to help :-) Greener Living

Noté 5 sur 5 étoiles

Great service

It’s a Great service. I love the work. Friendly staffs and everything was done perfectly. Gibson A

5 juin 2023
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Réponse de Greener Living Ltd.

Good morning, thank you for your feedback! we are made up that you are happy with your Heat pump installation. We can't wait to get your Solar installation underway this week. thank you for choosing Greener Living :-)

Noté 5 sur 5 étoiles

Fantastic installation

Fantastic installation, guys were really professional and polite, never stopped all the way through! Couldn’t be more please with this company for my solar installation

27 juin 2023
Avis spontané
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Réponse de Greener Living Ltd.

Good morning Jamie. Thank you so much for your comments. We have passed them to the team that attended your property and they are made up at how happy you are. Don't hesitate to contact us should you need us for anything in the future. Greener Living

Noté 5 sur 5 étoiles

From the moment the team arrived at our…Air pump installed

From the moment the team arrived at our home they were on it, the floors were covered & furniture moved ( Without an issue ) respectful & all round good guys …. Until the job was completed they never stopped! ( Jordan & Sam Our team ) went above & beyond & even cleaned up afterwards. A credit to your Company these Lads are professionalism at its finest. Would recommend in a heartbeat. Thank you again. Mr & Mrs Mac

23 juin 2023
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Réponse de Greener Living Ltd.

Hi Mr and Mrs Macauley, Thank you so much for your feedback. We are over the moon with your comments and will be sure to pass the feedback on to the those involved. Thank you again for choosing Greener Living

Noté 5 sur 5 étoiles

Great customer service from Lucia and…

Great customer service from Lucia and Stephen. Really went above and beyond to help!

21 juin 2023
Avis spontané
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Réponse de Greener Living Ltd.

Good morning, thank you so much for taking the time to leave us your feedback. Lucia and Stephen will be made up to hear how happy you are with their service. Greener Living

Noté 5 sur 5 étoiles

This is purely for engineer Daniel who…

This is purely for engineer Daniel who eventually fixed a leaking compression joint on the pipe work.He was interested in sorting the problem and did so in a efficient professional manner.

14 juin 2023
Avis spontané
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Réponse de Greener Living Ltd.

Good morning Jane, thank you for your review about our Service Engineer Daniel. We will be sure to pass on your comments. Greener Living

Noté 1 sur 5 étoiles

It has been a nightmare with this…

It has been a nightmare with this company since January. Installation of the heatpump was done in a hurry, placed wrongly, left scaffolding on for 8weeks, did not correct the job, despite various calls emails and photos, before taking scaffolding down, honestly, the whole experience has been a scam. In addition they have been giving me wrong details and appointments for correction of this mistake. Just git to know, they use other companies to complete their business. I've been passed from one company to another. I can boldly say that Greenerliving IS A SCAM

17 janvier 2023
Avis spontané
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Réponse de Greener Living Ltd.

Hi Bukola, I am sorry that you feel your experience hasn't been great. I have checked your account and I can see that there is work scheduled this week with our engineers. I can also see that the scaffolding that was left for 8 weeks was relating to a solar installation that you had done by another company. if you require anything else from us here at Greener Living, please contact us at Customersupport@greenerliving.co.uk and we would be happy to help.

Noté 4 sur 5 étoiles

Greener living 👍

The Technician Dan was very polite and professional, he went through everything with me so I was happy. Greener Living is the company I would recommend if anyone wanted Heat source Air pump central heating.

8 juin 2023
Avis spontané
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Réponse de Greener Living Ltd.

Good morning Dennis, thank you for your comments. we really appreciate you taking the time to leave a review. Greener Living

Noté 1 sur 5 étoiles

DO NOT USE THIS COMPANY!

The worst decision ever to have Greener Living install ASHP - i was on LPG before which they said would be way more efficient , but my costs more than doubled than that of LPG throughout the winter months!!! since the installation in feb 2022 i have tried an agonising amount of times for them to come and look at my pumps due to the high running costs etc - they sent an engineer out who had been there a week who said looks okay , but ill get Dave to call you!! - Following that visit , over 17 emails sent , loads of calls and nothing ! I had a different firm come out and they stated it had been set up so bad it was like doing 70 miles an hour in gear 2 down the motorway .... any way £3k later and still no response my ASHP are working as they should. I have reported to Heis and MCS and again a waste of space and simply not interested. Absolute abortion of a service and a very stressful 16 months .... Overall worst service i have ever received. Its a horrible thing to have to complain , but if there is one thing i am certain of, is you will be in for a terrible time if you use this company !

6 décembre 2022
Avis spontané

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