Réponse de Green Motion Car and Van Rental - Green Motion London City Airport
Thank you for your review. We’re glad you received good service at London City Airport.
Établissement
Changer d'établissementLondon Regatta Centre, 1012 Dockside Road, E16 2QT London, London, GB
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À propos de l'entreprise
Écrit par l'entreprise
Green Motion operates a car hire desk serving London City Airport (LCY), based at the London Regatta Centre, 1012 Dockside Road, London, E16 2QT. Customers flying into the airport should call the branch to arrange the private shuttle service and then wait at the short term car park waiting area, allowing up to 15 minutes for pick-up; this shuttle is only provided for arriving flight passengers. If arriving locally by train, exit Royal Albert DLR station, turn right onto Dockside Road, and the branch is opposite the Travelodge. The location is also accessible via the A13. Desk opening hours (local time): Mon–Wed 08:00–17:00; Thu–Fri 08:00–19:00; Sat 08:00–13:00; Sun closed. Public holidays: 08:00–13:00.
Why rent with Green Motion
Écrit par l'entreprise
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Coordonnées de contact
London Regatta Centre, 1012 Dockside Road, E16 2QT, London, London, Royaume-Uni
- 0207 186 0016
10% off when you book direct
3,4
Moyen
2 avis
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Amazing service
Amazing service! Cheapest car in town with comprehensive insurance. Super quick pick up next to LCY.
14 octobre 2026
Réponse de Green Motion Car and Van Rental - Green Motion London City Airport
Thank you for your review. We are glad pickup near London City Airport was quick and that the car and coverage suited your plans.
Great price but disgraceful deposit practice
Green Motion provided a great car at a great price, with friendly staff but the practice of demanding an outrageously high deposit and not releasing it for a MONTH is truly appalling. I have effectively lost my credit card for an entire month - my available credit limit is £1,500, the amount I had to provide to Green Motion. EVERY other rental company has required a deposit of £200, refunded 3 days after the return. Every other company! It was hard for me to provide the £1,500 in the first place, as I had to transfer funds into my credit card. So if you are thinking of renting from Green Motion, look beyond the cheap rates and consider the inconvenience of this predatory practice. Can you afford to be without a credit card for a month?
19 septembre 2026
Avis spontané
Réponse de Green Motion Car and Van Rental - Green Motion London City Airport
Hi Steve Haisman,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
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