GRIID Avis 214

Réponse de GRIID

19 févr. 2026

Hi JazzyGMC,

We’re really sorry to hear about your experience and the frustration this has caused.

We want to clarify that we absolutely do accept returns from the UK with no problem. However, when a parcel is refused or returned by customs, unfortunately this is outside of our control. The customs documentation is completed by the shipping carrier at the point of postage, and if it is filled incorrectly or processed in a certain way by customs authorities, the parcel can be rejected and sent back to the sender. This isn’t something we can influence once the parcel is in transit.

To help avoid this, we also offer a UK return label service. When customers request a return through us, we can provide a prepaid label where the correct customs paperwork is generated directly through Royal Mail on our account. This greatly reduces — and in most cases eliminates — the risk of customs refusal.

We’d really like to help resolve this for you. Please contact our support team with your order details so we can review the situation and see what we can do to assist further.

Thank you,

– GRIID Support Team

Réponse de GRIID

12 févr. 2026

Hi Tadhg,

Sorry to hear about your experience — we understand how frustrating this situation is.

From the delivery information provided by DPD, the parcel was delivered to a neighbour. This is their standard procedure when there is no answer at the address, to avoid leaving the parcel unattended outside.

In relation to the exchange, we have not yet received the returned tracksuit back to our warehouse since being advised it was sent, which means we haven’t been able to dispatch the replacement yet. As soon as it arrives with us, the correct tracksuit will be sent out immediately.

If you can share the return tracking details with us, we can also check its progress from our side.

Again, apologies for the inconvenience caused and we’ll get this resolved as quickly as possible once the return reaches us.

GRIID

Réponse de GRIID

20 janv. 2026

Hi,

We’re sorry to hear that you felt the quality wasn’t up to your expectations. This is never the experience we want customers to have, and we appreciate you taking the time to share your feedback.

Regarding sizing, we do provide a detailed size chart on every product page to help customers choose the most suitable fit before ordering. We always recommend checking this carefully, as fit can vary depending on preference.

In relation to the €4.95 return fee, this charge is for the return label issued by the post office. This cost is not received by us and is set by the carrier, not by Griid.


Kind regards,
Griid Official

Réponse de GRIID

25 déc. 2025

Hi Paul,

Thank you for taking the time to leave a review. We’re sorry to hear you were disappointed with your experience.

All of our products include a detailed size chart on the product page to help customers choose the correct fit before ordering. We always recommend checking this carefully prior to purchase.

Regarding returns, our extended Christmas returns policy applies to orders placed from 1st November, which can be returned for a refund or exchange up until 15th January. If your order falls within this period and you believe there has been an issue, we’d be happy to look into this further.

Please feel free to contact our customer service team directly so we can assist you and try to resolve this matter.

Kind regards,
GRIID

Réponse de GRIID

22 déc. 2025

Hi,

Thanks for taking the time to leave a review. We’re sorry to hear you’re unhappy with your experience and appreciate the opportunity to clarify a few points.

Regarding your return, it hadn’t been processed previously because the parcel had not been received back to us. When we checked with Royal Mail, there were no tracking scans after 10 December, which indicated the return had unfortunately gone missing in transit. As a result of this, we’ve now processed a full refund for you.

In relation to washing, all of our garments include clear wash-care instructions on the internal wash tags, which are designed to help maintain the quality and longevity of the product when followed correctly. If you ever experience an issue with an item, we always encourage customers to contact us directly so we can review it and assist where possible.

We’re genuinely sorry that your experience didn’t meet expectations and appreciate your feedback.

Thanks,
GRIID