Grives Perfumes Avis 

80
TrustScore 1.5 sur 5

1,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

I would give zero stars if possible! I got the "free" perfume offer, although I did have to query on 2 occasions where it was, and it finally arrived! I quite liked it so thought ok, I'll buy the f... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

As others have stated, this company just a rip people off. I paid for postage and ordered the free samples advertised on their Instagram page. They then, without any notice, cancelled the order and cl... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

This company is a joke as per my previous review, i have heard nothing back from them. Therefore I'm seeking legal advice and will be reporting them to Trading Standards. EVERYBODY DO NOT BUY FROM T... Voir plus

Noté 5 sur 5 étoiles

I have ordered several times from Grives, including taking advantage of the free samples. It is very clear that postage needs to be paid (for those leaving a poor review for this). Orders arrived quic... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Parfumerie
  2. Fournisseur de cosmétiques et de parfums
  3. Magasin de cosmétiques
  4. Fournisseur d'arômes et de parfums

Écrit par l'entreprise

The best natural extracts from around the world give rise to a new way of conceiving perfume—long-lasting on the skin with fulfilling effects for your soul. Uplift your everyday, one drop at a time.


Coordonnées de contact

1,6

Mauvais

TrustScore 1.5 sur 5

80 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 56 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

1,6

Tous les avis

(80)

44 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Where is my perfume set ?

Perfume set ordered early December did not arrive .. several Emails .. & contacted via Instagram message .. no response whatsoever ! Very poor customer service

17 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Mood Enhancing Roller Elixirs

These roller elixirs created by Grives perfumes not only smell divine but also contribute to an overall well-being. Each roll-on bottle is a portal to a unique sensory journey, designed to complement both lifestyle and enhanced natural radiance.
The benefits of the roller perfume oils are:
Alcohol-free formula protecting the skin
Concentrated blends for long-lasting fragrance
Convenient 10-ml roller for easy application and touch-ups
Mood-enhancing properties: happiness, self-confidence, sensuality, relaxation, and
energy
Reduce stress, irritation, depression, and apathy
Travel-friendly size, perfect for on-the-go use
No harmful additives or synthetic fragrances.

I chose the scent Florique that has a captivating and invigorating fragrance, mixing natural and high-quality ingredients.
These unique perfume oils are perfect for any occasion
Apply 2 to 6 drops of the product on the wrist or palm, and then spread it to the neck, hands, and/or face.
There are five iconic fragrances available on Grivesperfumes.com

15 janvier 2025
Avis spontané
Logo de Grives Perfumes

Réponse de Grives Perfumes

Thank you so much for this wonderful and detailed review! We're thrilled to hear how much you're enjoying Florique and really appreciate you taking the time to highlight all the benefits of our perfume oils. Your description of the sensory journey and mood-enhancing properties is exactly what we aim for with our fragrances.
It's especially lovely to hear how you're experiencing the alcohol-free formula and concentrated blend. Thank you for sharing your application tips too - they'll be really helpful for other customers!
Comments like yours make all the difference in helping others discover our perfumes. Thank you for being part of our journey toward better fragrances.

Best wishes,
Elodie Green
Customer Support Representative

Noté 5 sur 5 étoiles

Fantastic fragrances

This is a great business, offering unique fragrances at very reasonable prices.
The sample set is a really cost effective way of finding your favourite fragrance. All of the products are unisex

17 décembre 2024
Avis spontané
Logo de Grives Perfumes

Réponse de Grives Perfumes

Thank you for this fantastic review! We're so glad you appreciate our approach to fragrances and found the sample set helpful for discovering your perfect scent. You're absolutely right - all our perfumes are designed to be unisex, because we believe amazing fragrances shouldn't have boundaries.

Best wishes,
Elodie Green
Customer Support Representative

Noté 5 sur 5 étoiles

Beautiful Scents

I have tried and re-ordered these perfumed oils and given them out as gifts. I love them and so do my friends, even those with sensitive skin. My favourite scent is Ethera but they are all so beautiful. They make me feel so special and I will be sure to order them again and again.

10 janvier 2025
Avis spontané
Noté 1 sur 5 étoiles

Nothing received - no response

Paid £30 for a perfume, never arrived. Emailed many times - no response. Avoid.

Edit: response below said they would contact me within 2hrs - again received no response.

20 décembre 2024
Avis spontané
Logo de Grives Perfumes

Réponse de Grives Perfumes

Hi Leo,

Thank you for taking the time to share your feedback - it's incredibly valuable to us. You're absolutely right about your order GRVS2056*** not being delivered, and I sincerely understand your frustration.

I'm personally handling this situation and will be reaching out to you directly via email within the next 2 hours with a solution.

Your satisfaction is our top priority.

The festive season brought an unprecedented number of orders from customers like you who trust our brand, and while this is wonderful, we weren't as prepared as we should have been.

We're already implementing changes to ensure this doesn't happen again.

Best regards,
Elodie Green
Customer Support Representative

Noté 1 sur 5 étoiles

Never Recieved Anything

I paid for a full set but it never arrived. Despite leaving multiple emails, I got no response.

29 novembre 2024
Avis spontané
Logo de Grives Perfumes

Réponse de Grives Perfumes

Hi Sadaf,

Thank you for bringing this to our attention - your feedback helps us improve. I completely understand your frustration regarding your undelivered order GRVS2026***, and I want to personally assure you that we're taking immediate action.

I'll be sending you a detailed email within the next 2 hours with a solution that I trust will meet your expectations.

Making this right for you is my highest priority.

We've been overwhelmed by the trust our customers have shown us this festive season.

While we're grateful for this support, we recognize we should have been better prepared.

We've already started making improvements to our systems to prevent such delays in the future.


Best regards,
Elodie Green
Customer Support Representative

Noté 1 sur 5 étoiles

Didn't receive anything

Didn't receive anything. No response from customer service to my request for tracking info except for emails asking me to leave a review.

22 novembre 2024
Avis spontané
Logo de Grives Perfumes

Réponse de Grives Perfumes

Hi Louise,
I see that we have successfully delivered your order and responded to your previous inquiries with tracking information.
I understand this might not align with what you've experienced, which is why I'm having another look at your case.

I'll personally resend all the delivery details to your email address right away. While our system confirms delivery, I want to ensure you have all the necessary information at hand.

Please check your inbox shortly for the tracking details, and don't hesitate to respond to that email if you need any further assistance.

Best regards,
Elodie Green
Customer Support Representative

Noté 5 sur 5 étoiles

A Hidden Gem in Luxury Perfumery

I stumbled upon Grives Perfumes through social media and was intrigued by their unique collection. Initially ordered their Florique sample, and I was genuinely impressed by both the fragrance and presentation.

6 novembre 2024
Avis spontané
Logo de Grives Perfumes

Réponse de Grives Perfumes

Hi Alex,

Thank you so much for taking the time to share such a thoughtful review of your experience with Grives Perfumes! We're absolutely delighted that you discovered us through social media and gave our Florique sample a try.

Your kind words about both the fragrance and presentation mean a lot to us - we put our heart into every detail, from the scent composition to the packaging, so it's wonderful to hear that this resonated with you.

We truly appreciate you highlighting us as a hidden gem in luxury perfumery.

Reviews like yours help other fragrance enthusiasts discover our collections.

Thank you again for your support!

Best regards,
Elodie Green
Customer Support Representative

Noté 5 sur 5 étoiles

Pleasantly surprised

Ordered the 10ml perfume bundle on Monday, I was a little sceptical after reading reviews on here however I was pleasantly surprised, I was kept updated the whole way through the shipment process. The bundle arrived 5 days after ordering and the perfumes smell lovely!

9 novembre 2024
Avis spontané
Logo de Grives Perfumes

Réponse de Grives Perfumes

Hi Penny,

Thank you for sharing your wonderful experience! We're thrilled to hear that your 10ml perfume bundle met and exceeded your expectations. It's particularly meaningful that you felt well-informed throughout the shipping process - this is exactly the kind of service we strive to provide for every customer.

We're delighted that your order arrived promptly and that you're enjoying the fragrances. Your trust in giving us a chance despite your initial hesitation means a lot to us, and we're so glad we could deliver a positive experience.

Thank you for taking the time to share your feedback - it helps other customers make informed decisions about their purchases.

Best regards,
Elodie Green
Customer Support Representative

Noté 1 sur 5 étoiles

Do not order from this company

Ordered the sample perfume with their offer of paying £5 just for the postage on 8/10/24
I received an email confirming dispatch on 10/10/24
It’s been 20 days and no item still.
The tracking said ‘waiting for dispatch’ until last week and I’m no longer able to get anything when tracking, as if the tracking doesn’t exist.
I’ve emailed three times in the last two weeks for an update but no reply even though they say they’ll respond in 24hrs.
Not to be trusted, do not order from this company.

8 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

Had to pay postage twice, perfume not great

Took over two weeks to arrive. Despite filling in their contact form twice to talk try to someone but I had no response either time. Bought via the offer, pay postage and try perfume for free. Paid nearly a fiver postage and then royal mail asked for another £1:50 as sender not payed full postage (only 0.85p) what cheapskates. Received perfume today, nothing special, smells like furniture polish:( Avoid

24 septembre 2024
Avis spontané
Noté 4 sur 5 étoiles

The fragrances smell absolutely

The fragrances smell absolutely
divine. Really beautiful. Unfortunately the delivery time and communication from customer service let this company down which is a shame because the products are quality items that smell amazing. Ordered on 8th and items didn't arrive until 19th, no replies to emails I sent the company. Honestly if communication about delivery had been better I would have given 5*review because the products are so good..
Hoping Grives take this on board and Improve communication with their customers.

19 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Not a trustworthy company

Placed my order on 23rd August, still no sign of it.
When I chased it up on 3rd September the company promised to provide tracking information within 24 hours, since then they are no longer responding to my emails.
I have had to make to claim with PayPal to try and get my money back.

23 août 2024
Avis spontané
Noté 1 sur 5 étoiles

Buyer beware

I ordered perfume from them on their special offer from an ad on instagram in July (middle of July). It is now the end of August and I still haven't received my perfume. I contacted them twice through their website, twice via email, with not a single reply. I left messages on their account on instagram. Still, nothing. I had to escalate to PayPal, where they still didn't reply to me directly, but instead put in a (fake?) shipping order with Evri that Evri hasn't received in over a week. I have never been treated so shabbily by any company. No apology and no perfume. Not a peep from them.

24 août 2024
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus