As described and arrived on time
28 juillet 2026
Avis spontané
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À propos de l'entreprise
Écrit par l'entreprise
Groo Vape is an Australian online store specialising in the GROO product range, including GROO MAX, GROO Sunrise and GROO Slim. Our customer support team assists with order, delivery and product enquiries.
Coordonnées de contact
4,1
Bien
24 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Great experience
Delivery prompt. Great communication. Product as described. Order tracking gives confidence that this company will not be dishonest.
23 juillet 2026
Avis spontané
Leaking from spout and they sent my order with 1 item short
They sent my order with 1 item short. These tapes seems to leak liquid from the spout, which leaves a horrible taste in your mouth. I've tried four different flavours and they all leak.
22 juillet 2026
Réponse de Groo Vape
Hi there,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience – both the missing item and the leaking from the spout are absolutely not the standard we aim for.
This certainly shouldn’t have happened, and we’d like to make it right for you as quickly as possible. Could you please contact us at info@groomaxvapes.com with your order number and a photo of the affected items, so we can arrange a replacement or refund for the short shipment and any devices that have leaked?
We’re also already reviewing this batch and our packing process to prevent leaking issues like this from happening again. Your review helps us improve, and we appreciate you giving us the chance to fix things.
Kind regards,
Groo Vape Support
Vape was bad absolutely no flavour…
Vape was bad absolutely no flavour whatsoever, and was a little leak when opened had some of the vape liquid in the package
8 juillet 2026
Avis spontané
Réponse de Groo Vape
Hi Raymond,
Thank you for taking the time to leave a review, and we’re really sorry to hear about your experience — that’s definitely not the level of quality we aim to deliver.
We take issues like no flavour and leaking very seriously, and it sounds like the vape you received may have been faulty. This isn’t typical of our products, and we’d really like the chance to make this right for you.
Could you please contact us at info@groomaxvapes.com with your order number and any photos of the package and device? Once we’ve confirmed the details, we’ll be happy to organise a suitable solution, such as a replacement or refund.
We genuinely appreciate your feedback, as it helps us improve and ensure problems like this are properly addressed.
Kind regards,
The Groo Vape Team
Fast delivery love the flavours
19 juin 2026
Réponse de Groo Vape
Hi Helen,
Thank you again for another lovely review — you’re too kind.
We’re so pleased to hear you’re still enjoying the great taste, strong hit, and long-lasting quality.
We really do appreciate your ongoing support more than words can say.
Cheers,
The Groo Vape Team
Easy to deal with and appreciate the…
Easy to deal with and appreciate the contact when product ordered was no longer available
7 juillet 2026
Réponse de Groo Vape
Hi there,
Thank you so much for your kind review.
We really appreciate your understanding, and we’re glad we could keep you updated when the original product was no longer available. Providing clear communication and making things easy for our customers is always important to us.
Cheers,
The Groo Vape Team
Réponse de Groo Vape
Thanks so much again, Priscilla! We really appreciate your continued support and your lovely feedback. We’re glad to hear you were happy with our customer service and shipping. It means a lot to us, and we’ll keep doing our best to look after you. Cheers!
They arrived and can't be more happier…
They arrived and can't be more happier than that. Good price. I recommend this site
2 juillet 2026
Réponse de Groo Vape
Thanks so much, Krs! We’re really happy to hear your order arrived safely and that you’re pleased with the price. We truly appreciate your recommendation and support. Cheers!
Dodgy
Communication we as great, but I BC worked out it was only because they wanted my money.
It took a very long time in the post a couple of weeks and it didn't work. I reported it to them but I got no response. Stay away from them!!
24 juin 2026
Réponse de Groo Vape
Hi there,
We’re very sorry to hear that you’ve had a disappointing experience.
We’ve checked our backend records, but unfortunately we haven’t been able to find a matching order or any previous correspondence with the details currently available.
If you could please send through your order number, email address, or any contact information used for the purchase, we’ll investigate it straight away.
If the matter is as outlined, we’re absolutely willing to resolve it fairly, including arranging a refund where appropriate.
We take all customer concerns seriously and always do our best to handle issues in a reasonable and respectful way.
Please reach out to us at [your email], and we’ll work to get this sorted as soon as possible.
Kind regards,
The Groo Vape Team
I trust this company to deliver the perfect vape. 💯👍
Max range has truly impressed me with its strong and perfectly sweet flavors—every one I've tried has been outstanding! Plus, with 10,000 puffs, these vapes last forever. I always get my orders on time since they deliver with Australia Post. 💨📦 #Range #Sweetness #Flavors #Puffs #Vapes #Company #Delivery #Post
30 juin 2026
Réponse de Groo Vape
Hi there,
Thank you so much for your amazing feedback — it truly means a lot to us!
We’re absolutely thrilled to hear you’ve been enjoying the Max range, especially the flavour, sweetness, and long-lasting performance. It’s also great to know your orders have been arriving smoothly and on time.
We really appreciate your trust and support, and we’ll keep doing our best to deliver the quality and service you expect from us.
Cheers,
The Groo Vape Team
pricing was good on last order but…
pricing was good on last order but prices have increased over 20% when i went to place a second order
1 mai 2026
Réponse de Groo Vape
Hi there,
Thanks for your feedback, and we completely understand your concern.
We always do our best to keep our pricing as competitive as possible, but from time to time prices can change due to supplier costs, stock availability, and market conditions. We know price increases can be frustrating, and we genuinely appreciate your understanding and continued support.
We’re always working to bring the best possible value to our customers through quality products and regular promotions.
Kind regards,
The Groo Vape Team
Réponse de Groo Vape
Thanks so much for the awesome review! 🙌 We work hard to keep our range stocked with great options, so it's fantastic to hear you found what you were after. We hope to see you back again soon!
— The Groo Vape Team
The best vape shop I’ve ever used
The best vape shop I’ve ever used. I’ve been ripped off by a few, so I became very wary. I have used Groo Vape 3 times and are so happy with their very prompt service with no hassle. I urge anyone reading this to shop with them so to not risk getting ripped off.
22 juin 2026
Réponse de Groo Vape
Wow, that really made our day — thank you so much! 😄 We're stoked to have you as a loyal customer and we'll keep doing our best to make sure every order is just as smooth. See you next time!
— The Groo Vape Team
Recommended
Good customer service/updates.
Efficient, discreet business & delivery and a great product - just as I hoped 🙂
19 juin 2026
Réponse de Groo Vape
Thank you so much for the kind words — this genuinely made our day! 😊 We're really glad to hear the customer service, updates, and delivery all hit the mark. Discreet and efficient is exactly what we aim for, so it's brilliant to know it came through just as hoped. We look forward to looking after you again next time!
— The Groo Vape Team
A little dear but very good service 😀
24 juin 2026
Réponse de Groo Vape
Thanks so much for taking the time to leave a review — we really appreciate it! 😊 We totally hear you on the pricing, and we understand it's something customers think about. We're always working to offer the best value we can alongside the quality products and service you deserve. So glad the service hit the mark, and we hope to see you back again soon — keep an eye out for any deals we've got on! 🙌
— The Groo Vape Team
Ordered in the past with no issues at…
Ordered in the past with no issues at all. Just ordered again and will in the future
27 juin 2026
Avis spontané
Réponse de Groo Vape
That means so much to us — thank you! 🙏 Loyal customers like yourself are truly the backbone of what we do, and knowing you keep coming back really makes it all worthwhile. We'll always do our best to make sure every order is just as smooth as the last. Looking forward to having you back again — you're always welcome here! 😊
— The Groo Vape Team
Received order with no problems but…
Received order with no problems but have been sent wrong flavours
23 juin 2026
Réponse de Groo Vape
Hi there, oh no — we're so sorry to hear that! Receiving the wrong flavours is absolutely not on, and we sincerely apologise for the mix-up on our end. 🙏
We'd love to make this right for you straight away. Could you please reach out to us directly with your order number so we can look into this and get the correct flavours sent out to you as soon as possible? You can contact us at info@groomaxvapes.com.
We really appreciate you flagging this, and we're committed to sorting it out for you properly. Sorry again for the hassle!
— The Groo Vape Team
As soon as payment is received
As soon as payment is received, they post straight away. Also very easy and quick to communicate with via email
12 juin 2026
Avis spontané
Réponse de Groo Vape
Thank you so much, Leah! 😊 We always aim to get orders out the door as fast as possible, so it's brilliant to hear that's coming through. And easy communication is something we really care about — glad we could make the whole experience smooth for you. Hope to see you back again soon!
— The Groo Vape Team
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