Grounded Labs Avis 

I've ordered 3 of the Oasis minis, 2 just recently. My order was lost and Ron got me another one in like 3 days. Above and beyond awesome in my book. Thank you Ron and Grounded labs for your caring and excellent customer service.

I had an outstanding experience with Groundedlabs' customer support. They went above and beyond to help me source replacement sand for my Oasis Mini, even though it is not currently shipped to Europe. They took the time to answer all of my questions and arranged a complimentary shipment to Greece. The entire process was friendly, professional, and far exceeded my expectations. It's rare to come across this level of customer care, and I'm truly grateful for the support I received!

I pre-ordered the coffee table knowing it was going to have a shipping delay. The product arrive when they said it would. With that being said, the wait is DEFINITELY worth it. I give the customer service and the product a 10/10. Highly recommended!

I love this machine and love the fast customer service. I always look forward to the new designs, and there are many, and always new ones added regularly. I am always amazed with looking at the small metal ball making the perfect designs, and being able to control the endless different types of lighting effects is a huge bonus.

Love their patterns. Bought a side table for the home. So much fun that I got a mini for my clinic. Then ordered their new larger one to put in my waiting room. Had a software issue that they responded and quickly solved for me. Highly recommended. There are other similar type which I previously purchased. Oasis much better. More patterns and Great customer service. Don’t buy the others.

They have not shipped anything and there is no way to get hold of them. DO NOT BUY

Loud. I emailed them to inform. They just told me it wasn’t that loud and that what I was hearing wasn’t that bad. I showed them their claim on the website as being whisper quiet. They ghosted me after that and now I’m stuck with a noisy machine. A shame, because otherwise it’s nice

wonderful product and customer service! I was having troubles setting it up after changing internet locations with it and they responded very quickly to my message and were able to instruct me on how to get it working again. Kinda sad about it, since I didn't get to keep it for myself, but happy it is now working in its intended home with my Mom!

I love the Oasis MIni, i had been wanting one a while and my daughter bought me one for my birthday, Love it!!! There is so many pictures via the app to use, The app and use are very easy to navigate. Arrived well packaged and in perfect condition, connected to the WiFi super quick, love how you can change the light, do your own pictures to use, so easy to set up and use. Would love other coloured sands available in UK which they have said should happen next year!! Very quick to reply to my queries regarding this. 100% would buy other products if they become available for shipping to Scotland. If you have been on the fence regarding this product, Go for it you wouldn't be disappointed its very relaxing and watching the ball turn lines in sand into some really cool pictures whats not to love!! Such a brilliant idea.
Quick deliver✔️
Well packaged ✔️
Quick customer service replies ✔️
Brilliant item, well made ✔️
100% satisfied ✔️

Amazing. this table is so sweet. I purchased the coffee table. I find myself watching it instead of my TV. At first I was all like "hurry up finish the picture" but now this thing has help me with being patient. I feel calmer when Im around it. There support team here is very helpful and attentive. They got back to me within a day. It even was delivered a week early. I even put a ticket in for getting there new rectangle table, I cant wait for that one. Thank you so very much for creating a piece of art that is affordable.
Namaste B

Unless you enjoy constant troubleshooting and terrible customer service, don't buy this item. Have had mine for close to two years now. I spend way more time fixing it than I do looking at. It is a constant aggravating annoyance rather than the zen I bought it for. Overpriced garbage. Don't waste your time or money.

Update: I have opened NUMEROUS support tickets including an email dialog last week. Nice try

Would not buy from Grounded Labs again. First, their customer service is awful. Canned messages and absolutely ZERO support. I ordered a table in June 2025 and was told it’d be delivered by September. September came and went - no update - no outreach. December rolls around, still no table. I contacted the company to understand what the delay was and got a canned message that my table would arrive in September 2025. Mind you, it’s now January 2026. March rolls around and still no table or update and the company’s solution was to cancel my order. Just absolutely vile. Homedics makes a superior product and you can actually deal with caring humans there. Buy one of those tables instead. Steer clear of Grounded Labs!!

I backed Grounded Labs on kickstarter and have had my device for years. Even though the product was in storage for a year and time zone difference is substantial, they had prompt and helpful customer service! We were able to get it back up and running after a few troubleshooting attempts.

Highly recommend and I definitely aim to get more of their products!

I am not sure why there have been so many negative reviews. Mine has worked great from day one and when there was an issue, they solved it immediately. I love my Oasis Mini!

I bought this for myself for Christmas. I didn't wind up setting it up until January. I got 3 months of use out of it. Then an update/upgrade popped up and you couldn't click no or download later, you could only say ok. It hasn't worked since. It won't connect now. I've reached out to customer service for help, letting them know I tried everything on their troubleshooting sheet. They emailed me the same directions for troubleshooting they put in the box. I let them know I'm not ignorant and I already tried that! And that is why I was reaching out for more help. None of these are cheap, and I enjoyed it while it worked, but if one update/upgrade is all it takes to shut the whole thing down, then it is not worth the money.

Absolute nightmare to initially set up and it was only when I tweaked my router that I could actually get it to connect. (Change from smart channel switching to fixed channel).
Now that the negative part is actually out of the way it's really freaking mesmerising!

I really tried to be patient with them but this has been such a headache. I was a Kick Starter supporter. My table was delivered in January 2026 and I've been talking to their support team on and off ever since. It started with a loud clanking sound and once I got through with support it hasn't worked. I've had to take the entire thing apart three times, I've done two video calls, they've shipped me a new engine only to have the board break and need to ship me a new one that still hasn't gotten here. You have to stay on top of support to get anything done or shipped or things just stall out and you lose time.

It's a very expensive normal table in the corner of my living room. I hate when people notice it because I'm embarrassed to have spent so much money on something that doesn't work and having to explain the concept to them is even worse.

Backed early on the Kickstarter. The tables quality exceeded my expectations, it's gorgeous and works great. Mine recently stopped working and customer service was so quick, responsive polite and helpful. They are RMA-ing my table which I hadn't known was even an option, being a Kickstarter campaign. Very pleased with the experience and will happily recommend.

My experience was beyond 5 stars very fast with a response with questions and problem solving. With my recent issues they were very fast to come up with a solution and not dragging it out for days like other companies do. Their customer service is absolutely amazing.

I love my oasis mini so much! I had to buy the side table as well! I wish they had more girlie designs like more flowers, teddie bears, hiland cows. Also more American stuff like the American flag, combat boots, armed forces stuff. A lot more flower stuff for sure. But did I mention how much I love them! Also, I wish they had an option to buy extra bags of sand the size needed for the side tables. But again… I LOVE MY TABLES SO MUCH!!!!