G. Thomas and Sons Avis 

209
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

No problem, do trust you don't cancel an order unlike another company who did when I ordered 1500 litres day before price went up in early march and I'd already paid . I call that profiteering/ price... Voir plus

Noté 5 sur 5 étoiles

I have been a regular customer with G Thomas and Sons for a number of years. I have found their delivery service to be invaluable, especially for someone who lives in a rural area. All staff, be they... Voir plus

Noté 1 sur 5 étoiles

Been a loyal customer with monthly direct debit for over 25 years. Stopped my direct debit as their price was £80 more than another company= £240 over the year (have 3 deliveries a year usually). Ha... Voir plus

Noté 5 sur 5 étoiles

I ordered oil as we knew there was to be a shortish ,been over 75 years we needed it mor for hot water than heat as we had other heat in the rooms we used .Date to be delivered was fourteen days away... Voir plus

À propos de l'entreprise

  1. Fournisseur de carburant

Informations provenant de diverses sources externes

G Thomas & Sons is an established business grown around the local community. Specialising in domestic services, G.Thomas has expanded its commercial customer base throughout the Ammanford area. With an experienced team and a passionate, forward thinking attitude, G.Thomas & Sons promises a fast, efficient, and professional service with local flair on every delivery. Combined with our desire to always put the customer first, we offer a competitive and a unique fuel purchasing experience. So, if you’re looking for a trustworthy heating oil or fuel supplier in the Ammanford area, give us a call today on 01269 592 437 to talk to one of our team.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

209 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,5

Tous les avis

(209)

17 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

No problem

No problem, do trust you don't cancel an order unlike another company who did when I ordered 1500 litres day before price went up in early march and I'd already paid . I call that profiteering/ price gouging. Won't use them again

26 juin 2026
Noté 5 sur 5 étoiles

Reliable

Reliable. Book appointment, turn up, deliver. Can't ask for anything else.

6 mars 2026
Noté 5 sur 5 étoiles

Customer of 40 years.

Been a customer for nearly 40 years. Great service with competitive prices and quick delivery. Honest and trustworthy company who honoured Heating Oil price during current conflict. Drivers are very friendly and take care during delivery. Always provide pre notice of delivery via email. Would not change suppliers even if price was cheaper due to consistent service delivered.

1 mars 2026
Noté 1 sur 5 étoiles

Poor management

This company after many years of loyal custom from ourselves living in a rural location that required the use of small tankers because of our lane width and location have suddenly decided to refuse to deliver to us because their drivers say they cannot drive their new fleet of tankers up this lane, despite the fact that the lane is continually used by heavy and large farm vehicles servicing the farm at the end of the lane. What kind of company makes an investment that reduces their market share rather than trying to expand it? Not one that has its primary aim of making a profit and serving it's customers for sure.

The management of this company ought to go out and get some training in how to run a company such that investments are geared to increasing profits, not reducing them.

Update relating to their reply to my review:

I eventually managed to get a written explanation from the company - it seems that the baby tankers can no longer access our property via the single track road, a road that often has heavy and large farm vehicles going up and down it and one that they have previously driven on with baby tankers for over 25 years. I challenged their explanation but received no further communication from them.

So I leave it up to readers to form their own opinion on why this company abruptly stopped delivering after 25 years of successfully driving baby tankers up and down the road and why a week later a competitor delivered to us without any problem using a baby tanker.

30 janvier 2026
Avis spontané
Logo de G. Thomas and Sons

Réponse de G. Thomas and Sons

Hi Len,

Thank you for taking the time to share your feedback. We are genuinely concerned by your experience and would like to investigate further, as we don’t recognise the reasoning outlined in your review. It is possible that our baby tanker was off the road at the time, which may have affected your delivery.

Please could you provide further details to feedback@gthomasandsons.co.uk so we can look into this matter thoroughly and work towards a satisfactory resolution? Your long-standing loyalty is very important to us, and we want to ensure we fully understand the situation.

Kind regards,
The G Thomas & Sons Team

Noté 1 sur 5 étoiles

No delivery

Unfortunately, G Thomas were unable to deliver to our property. I had to chase the delivery twice to be told that our road was too narrow to gain access. The refund,however, was processed promptly by Tracey who did exactly what she said she would and fed back to us.

6 janvier 2026
Logo de G. Thomas and Sons

Réponse de G. Thomas and Sons

Hi Kerry,

We’re sorry that we weren’t able to complete the delivery and apologise for the poor communication you experienced while chasing this. We appreciate you taking the time to share your feedback.

We’re pleased to hear that Tracey was able to process your refund promptly and keep you informed. If you have any further comments or feedback, please don’t hesitate to email us at feedback@gthomasandsons.co.uk.

Thank you again for your feedback.

Kind regards,
The G Thomas & Sons Team

Noté 4 sur 5 étoiles

A reliable caring company

despite informing them I needed a smaller delivery vehicle they cancelled delivery due to them allocating the delivery to a large vehicle and informed me of cancellation at 6am in the morning before any vehicle had left the depot, and this they have done previously as an excuse. Thankfully after phoning to complain they delivered my order the next day. All in all I would recommend G Thomas as a reliable caring company

20 décembre 2025

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