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2,5
12 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
No withdrawals processed thus far….
Looks like a theme across the reviews. I’ve seen only one positive comment about player getting paid after a hard time? I won’t be using this unless I see my withdrawals paid out - so review will be updated accordingly :)
i have waited a long time for my withdrawal. i withdrew money twice already and still don't receive any money. it always gets cancelled. is there any way you can send it to me the other way?
It has been 4 weeks of casino support ignoring me now. THIS CASINO HAS DESTROYED MY MENTAL HEALTH TO THE POINT I FEEL SUICIDAL- SUPPORT TEAM ARE FULLY AWARE OF THIS YET STILL IGNORING EVERY SINGLE EMAIL.
Be warned they lie on the response to Trustpilot reviews when they ask reviewers to email support as they want to assist. It’s total bullshit as support never reply. You then message live chat and they claim your emails are being reviewed and an update will follow shortly - total gaslighting nonsense - as if an honest and reputable business would take over 4 weeks and still be working in a response.
GT Spins support literally just don’t read and probably auto delete any message you send to them - SCAM.
No UK Gambling Commission Licence so illegal to advertise to and sign up UK players. All transactions are miscoded as shopping and illegally money laundered through a retail merchant named Traglo in Lithuania.
Let’s get this casino and its payment processors fully blocked.
Do not deposit they will not pay out your winnings. I have been waiting over 2 weeks for them they keep canceling even though details are correct.
All I wanted was a positive enjoyable experience but no.
They are scammers do not use
Réponse de Gtspins.com
Dear Lucy,
Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations.
We understand how concerning delays and repeated cancellations can be, especially when you were expecting a smooth and enjoyable experience. Please note that situations like this are usually связан to verification or payment processing checks, and we would like to review your case in detail to understand exactly what went wrong.
We kindly ask you to contact our support team via live chat or email at support@gtspins.com so we can investigate this matter further and assist you as quickly as possible. We are committed to resolving your issue and ensuring a fair outcome.
We would appreciate the opportunity to follow up with you once this is fully resolved.
Best regards,
GTSpins Team
Initially there is the usual "red tape" delays to overcome, once you are through they pay out.
They DO have a good selection of games, and you play...if you lose, thats the name of the game
Oh by the way GT spins, there's a section of 3x slots (3xpots, frogs, coins, etc) that seem to play up when using. I like that kind of game, any chance of taking a look.
I do advise to REALLY check what wager there is on free cash or spins, personally, I don't use them
Réponse de Gtspins.com
Dear Rick,
Thank you so much for sharing your feedback.
We’re delighted to hear that, once the initial process is completed, you’ve had a positive experience with payouts and enjoyed our selection of games. Your understanding of how gameplay works is also very much appreciated.
At the same time, we truly value your note regarding the 3x slots section. Feedback like this helps us identify areas that may need attention, and we will pass this on to the relevant team to review and ensure everything is functioning as expected.
We also appreciate your advice regarding wagering requirements - it’s always important for players to stay informed, and we encourage everyone to check bonus terms carefully to make the most of their experience.
If you have any further suggestions or notice anything else, please feel free to reach out via live chat or support email at support@gtspins.com.
Best regards,
GTSpins Team
After two weeks of not getting a straight answer to where my winnings was ,money not in bank money missing from gaming account ,I contacted my banks fraud squad and they disputed my 2 deposit payment .i have received one dispute payment but still waiting on the other .now I have received an email being accused of fraud .there is no way you should be waiting 2 weeks for a striaght answer to where the winnings are ,no a professional company in this world would do this
Réponse de Gtspins.com
Dear Daniel,
Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations.
We understand how serious and frustrating this situation must be, especially with the delay in receiving your winnings, missing funds, and the concerns raised during your communication with both your bank and our team. This is certainly not the level of service we aim to provide.
Please note that withdrawal delays and account-related actions can sometimes be linked to verification and security procedures. However, we fully acknowledge that waiting this long without clear communication is unacceptable, and your concerns regarding both the handling of your funds and the fraud accusation have been escalated for urgent internal review.
We kindly ask you to contact our support team via email at support@gtspins.com so we can review all details of your account and assist you further.
Best regards,
GTSpins Team
Unsolicited text message advertising this dodgey website that I never signed up for look at the spelling used to evade automated spam filters they will deny sending them
Ross , several Warnlngs have sent too you. Please collect Y0UR winnings today
Réponse de Gtspins.com
Dear Ross,
Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations.
We understand your concern regarding the unsolicited message you received, especially when you have not signed up. Please note that we take matters like this very seriously and do not support or engage in any form of unauthorized messaging or misleading communication.
To help us investigate this further, we kindly ask you to contact our support team via live chat or email at support@gtspins.com and provide additional details, such as the phone number the message came from or a screenshot of the text. This will allow our team to thoroughly review the situation and take appropriate action if necessary.
Your security and trust are very important to us, and we are committed to ensuring a safe and transparent experience.
Best regards,
GTSpins Team
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