Kristi Ware frequently sends mailers to our home so I reached out via email to get a homeowners insurance quote. She didn’t even take my business, just immediately handed me off to another agent... Voir plus
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Lisez les avis des autres
I had the pleasure of speaking with Steve on Wednesday, December 18, 2024. Steve was so personable and was able to put my mind at ease with the decision I was about to make. He answered every questio... Voir plus
L'entreprise a répondu
Great customer service and coverage in my area! I couldn't find any other insurance plan that covered my sewer/water line specifically. The sales person explained everything clearly, including the ris... Voir plus
L'entreprise a répondu
The enrollment process was very easy and the coverage is reasonably priced. No one ever thinks about such losses or expenses until they happen. And then when they do, they are surprised that their cur... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Insurance shopping is a hassle. We reshop your policy automatically so you never overpay again. At Guardian Service, we're reinventing insurance shopping. Rooted in service, powered by technology, and driven by real people — we make insurance simple, personal, and built to protect you for life.
Coordonnées de contact
1122 Oberlin Rd., 27605, Raleigh, Etats-Unis
- (844) 448-2734
- info@guardianservice.com
- guardianservice.com
4,0
Bien
154 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I am unable to right a review at this…
I am unable to right a review at this time as I have had no problems or contact needed. I am great full I have the security of coverage that is not needed at this time. Asking me to survey you is premature.
I have seen reviews and how helpful this company is and that is why I subscribed for coverage.
26 avril 2025
Réponse de Guardian Service
Hi there, thanks for taking a moment to share your thoughts! We’re glad to hear everything’s running smoothly and that our coverage gives you some extra peace of mind. Rest assured, we’re here if you ever do need assistance. Whenever the time is right for you, we’d love to hear more about your experience, but no rush at all. Until then, thank you for choosing Guardian Service!
Best,
Kara Credle
Communications Manager
Réponse de Guardian Service
Thank you for your kind words! We're thrilled to hear that Andrea provided exceptional service.
The receptionist completely sold me on…
The receptionist completely sold me on the product. I called with hesitation and she was polite, informative and professional.
30 avril 2025
Réponse de Guardian Service
Thank you for sharing this! We're so glad Andrea made you feel confident and well-informed. We’ll be sure to recognize her for the great service!
The website was easy to follow.
1 mai 2025
Réponse de Guardian Service
Thanks for the great feedback! We’re glad the website was easy to navigate, making things simple for you is our goal.
Just appreciated your reaching out.
1 mai 2025
Réponse de Guardian Service
We really appreciate you taking the time to share that—it means a lot. We're always here if you need anything!
Best,
Kara Credle
Communications Manager
Very easy and affordable..
23 avril 2025
Réponse de Guardian Service
Thank you! We're glad to hear it was easy and affordable for you.
Your customer service was exceptional
Your customer service was exceptional. And representative that I talked to on the phone was clear, succinct, and quite pleasant. I asked him a rather detailed question and he answered it promptly.
17 avril 2025
Réponse de Guardian Service
Thank you so much for the wonderful feedback! We’re delighted our representative could answer your detailed question clearly and promptly. Providing exceptional, friendly service is our top priority, and it’s great to know we delivered. We appreciate your trust in Guardian Service and are always here whenever you need us.
I was in the process of ordering this…
I was in the process of ordering this service when I realized I had the wrong service. I apologized to the sales person, who was very professional, and ended the call...without purchasing the service. I repeat...without purchasing the service. This is the second time I have informed the company that I did not purchase the service...which is the exact opposite of the emails they keep sending me. Please stop sending me these flawed/incorrect emails. I will keep checking my bank statements to make sure I am not being charged for a service I did not pay for or sign up for. By the way, I did sign up for American Water Resource, (affiliated with the City of Philadelphia where I live) which is the business I was lookig for when I mistakenly called this company. I hope this information offically ends this company's emails to me. I appreciated the professionalism of the customer service agent but I do. not appreciate repeatedly responding to emails from this company insinuating that I purchased a service from them that I absolutely DID NOT PURCHASE!
14 avril 2025
Réponse de Guardian Service
Hi Ms. Benrahou, we've refunded your account and hope you found the service you were looking for! I'm more than happy to talk to you more on the phone or via email if you have additional questions.
Best,
Kara Credle
Communications Manager
Lack of communication
Lack of communication. For example:I have to ask for the policy in writing nor I was informed if it's in the website. It wasn't clear whether my monthly fees will be automatically deducted every month from my credit card.
11 avril 2025
Réponse de Guardian Service
Hi Jerry & Julieta, thank you for your feedback! We are always looking to improve our process, and I'll be reaching out to you directly to make sure you understand everything about your policy and monthly subscription!
Best,
Kara Credle
Communications Manager
Fair Pricing
10 avril 2025
Réponse de Guardian Service
Thanks for the feedback—glad you found our pricing fair! We work hard to keep coverage affordable and appreciate your support.
Best,
Zach Clayton
Co-Founder
Réponse de Guardian Service
We appreciate your kind words. We’re here whenever you need us.
Best,
Kara Credle
Communications Manager
easy to use app
easy to use app. all info about service on website. service is clear on detailed plans provided
8 avril 2025
Réponse de Guardian Service
Thank you for choosing Guardian Service! We appreciate your trust and are always here if you need anything.
Best,
Kara Credle
Communications Manager
I want my papers sent to my mailing…
I want my papers sent to my mailing address and you seem to only want email thank you
2 avril 2025
Réponse de Guardian Service
Hi Sherri, thank you for your feedback! I'm reaching out directly to see what we can do for you.
Best,
Kara Credle
Communications Manager
Guardian's helping hand
Guardian was very helpful in helping me pick the right plan for my house. Guardian knows how to treat their customers right.
3 avril 2025
Réponse de Guardian Service
Hi Gary, Thanks for the kind words! We're so glad we could help you find the right plan and make the process feel easy. At Guardian, we believe choosing coverage should feel empowering—not overwhelming. We’re always here to serve and simplify.
Best,
Zach Clayton
Co-Founder
Simplicity.
8 avril 2025
Réponse de Guardian Service
Hi Fred, Thanks for the review! Simplicity is exactly what we’re going for—easy, clear, and hassle-free from start to finish.
Best,
Kara Credle
Communications Manager
Representative was professional and…
Representative was professional and courteous. Took care of the situation within minutes.
29 mars 2025
Réponse de Guardian Service
Archie, Thank you for sharing your experience with us! We’re thrilled that our representative was able to quickly resolve your situation and provide the professional, courteous service you deserve. Our team is here to make protecting your home as effortless as possible, and we look forward to continuing to serve you.
Zach Clayton
Co-Founder
Very polite and accomodating over the…
Very polite and accomodating over the phone. I hope I never nee3d them.
26 mars 2025
Réponse de Guardian Service
Thank you for your review! We’re glad our team could offer polite and accommodating service. Here’s hoping you never run into an issue, but if you do, we’ll be ready to help.
Zach Clayton
Co-Founder
Réponse de Guardian Service
Oscia, Thank you for your feedback! We’re glad you found our information helpful, and we’re always here if you need further assistance.
Kara Credle
Communications Manager
The registering online was easy and the…
The registering online was easy and the price was good.
20 mars 2025
Réponse de Guardian Service
Thanks for the great feedback! We’re glad the process was smooth and the price was right. Welcome to Guardian Service!
Best,
Kara Credle
Communications Manager
All is well thank you!
I recently left avery bad review about a mix up with my account. Well, I am glad to say, Guardian responded big time. My account has been verified and updated and they even gave me a month credit! It's nice to know some companies ctually read thse things! I am happy.
24 mars 2025
Réponse de Guardian Service
Hi Mr. Mendsen, Thanks so much for the update! We're glad we could turn things around and make things right. Listening, responding, and doing the right thing — that’s what we’re all about. We’re grateful to have you with us!
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