Kristi Ware frequently sends mailers to our home so I reached out via email to get a homeowners insurance quote. She didn’t even take my business, just immediately handed me off to another agent... Voir plus
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Lisez les avis des autres
I had the pleasure of speaking with Steve on Wednesday, December 18, 2024. Steve was so personable and was able to put my mind at ease with the decision I was about to make. He answered every questio... Voir plus
L'entreprise a répondu
Great customer service and coverage in my area! I couldn't find any other insurance plan that covered my sewer/water line specifically. The sales person explained everything clearly, including the ris... Voir plus
L'entreprise a répondu
The enrollment process was very easy and the coverage is reasonably priced. No one ever thinks about such losses or expenses until they happen. And then when they do, they are surprised that their cur... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Insurance shopping is a hassle. We reshop your policy automatically so you never overpay again. At Guardian Service, we're reinventing insurance shopping. Rooted in service, powered by technology, and driven by real people — we make insurance simple, personal, and built to protect you for life.
Coordonnées de contact
1122 Oberlin Rd., 27605, Raleigh, Etats-Unis
- (844) 448-2734
- info@guardianservice.com
- guardianservice.com
4,0
Bien
154 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The tep was knowledge and friendly and…
The rep was knowledge and friendly and answered all my questions
16 janvier 2025
Réponse de Guardian Service
Hi Joan,
Thank you for your review! We are glad you found our customer service representative to be a valuable resource for you. If there is anything we can do to help you in the future, please don't hesitate to reach out.
Best,
Zach Clayton, Co-Founder
Simple
Simple, easy to understand coverage that is relevant to me as the owner of an older home.
29 janvier 2025
Réponse de Guardian Service
Thank you for your review! We're glad you found our coverage simple and relevant to your needs. Protecting your home from unexpected utility line issues is our goal, and we're here to provide peace of mind. If you ever need assistance, don’t hesitate to reach out!
Best,
Zach Clayton, Co-Founder
Good Idea to have this home insurance
Great customer service rep. Good idea to have this type of insurance for your home.
29 janvier 2025
Réponse de Guardian Service
Thank you for your kind words! We're glad you had a great experience with our customer service team. Having coverage for your utility lines provides peace of mind, and we’re here to help whenever you need us. We appreciate your trust in our service!
Best,
Zach Clayton, Co-Founder
Sales rep explained the different plan…
Sales rep explained the different plan options in detail to me. Answered all my questions and was pleasant and professional.
28 janvier 2025
Réponse de Guardian Service
Thank you for your review! We're glad our sales representative provided clear information and excellent service. Helping homeowners understand their coverage options is our priority. If you have any more questions in the future, we’re always here to help. Welcome to the peace of mind our protection offers!
Best,
Zach Clayton, Co-Founder
Home was built in 1985
Home was built in 1985 and I feel that the water and sewer lines from the road to the home may fail in a few years. Found this service online one day and it seems to be just what I want at a affordable cost. Hopefully I will not ever need the service but now I am covered. Thank you...
4 février 2025
Avis spontané
Réponse de Guardian Service
Hi Mr. McMillin, Thank you for your thoughtful review! We're glad you found our service affordable and reassuring for your home’s needs. While we hope you never have to use it, we're here to provide peace of mind. If you ever have questions, feel free to reach out. Stay covered and worry-free!
Best,
Zach Clayton, Co-Founder
MR BLAKE, very Honest no hold backs!
On time, very thoughtful, Honest and went above and beyond servicing, my plumbing requirements. Saved me from making a costly purchase. Thank you so much Blake, I will not hesitate calling you again. Job well done!!!!!
4 février 2025
Réponse de Guardian Service
Hi Mr. Scott, thank you for taking the time to leave us a review. Utility line problems aren't fun, but we are here to assist if anything ever happens in the future.
In the meantime, if there's ever anything we can do to make your experience with Guardian Service better, don't hesitate to let us know!
Best,
Zach Clayton
Co-Founder
Bought it have not need to use it
15 janvier 2025
Réponse de Guardian Service
Hi Mr. Nelson,
We want to thank you for your review of Guardian Service, and for trusting us to protect your sewer and water lines. While we hope you never have to use our service (since no one likes dealing with water and sewer repairs), we want you to know we will be here for you if anything ever happens to those lines. If there is anything we can do to make your experience with Guardian better, please don't hesitate to reach out.
Best,
Zach Clayton
Co-Founder
Réponse de Guardian Service
Hi Julius,
We want to thank you for your review of Guardian Service, and for trusting us to protect your sewer and water lines. While we hope you never have to use our service (since no one likes dealing with water and sewer repairs), we want you to know we will be here for you if anything ever happens to those lines. If there is anything we can do to make your experience with Guardian better, please don't hesitate to reach out.
Best,
Zach Clayton
Co-Founder
Réponse de Guardian Service
Thank you for your review Susan! We're glad we could assist you quickly. Our goal is to provide prompt and reliable service when you need it most. If you have any questions or need further assistance, feel free to reach out. We appreciate your trust in us!
Best,
Zach Clayton, Co-Founder
I received an email about the Guardian…
I received an email about the Guardian Service and how it was very helpful for many homeowners. The process was simple and easy to follow. I signed up online. So far so good.
3 janvier 2025
Réponse de Guardian Service
Hi Diana,
Thank you for taking the time to leave us a review. We love to hear that our sign-up process didn't take up too much of your time, and that you are enjoying the warranty thus far. Sewer and water line problems aren't fun, but we are here to assist if anything ever happens in the future.
In the meantime, if there's ever anything we can do to make your experience with Guardian Service better, don't hesitate to let us know!
Best,
Zach Clayton
Co-Founder
Réponse de Guardian Service
Hi -
Thank you for you review of Guardian Service! We appreciate you taking the time to let us know that you've enjoyed working with us thus far. We are glad you are trusting Guardian to protect your sewer and water lines, and if you ever need any assistance with your plan or submitting a claim don't hesitate to reach out.
Best,
Peter Kerr
VP, Customer Success
Ihave not had an experience yet so I…
Ihave not had an experience yet so I have not got anything to compare.
1 janvier 2025
Réponse de Guardian Service
Hi Diane,
We want to thank you for your review of Guardian Service, and for trusting us to protect your sewer and water lines. While we hope you never have to use our service (since no one likes dealing with water and sewer repairs), we want you to know we will be here for you if anything ever happens to those lines. If there is anything we can do to make your experience with Guardian better, please don't hesitate to reach out.
Best,
Zach Clayton
Co-Founder
New for us and great!
Just registered with them and the Customer Service has been fantastic! Answering questions and immediate callback!!
29 décembre 2024
Réponse de Guardian Service
Hi Christine,
We are so glad you found our customer service team to be helpful during the sign-up process. We take pride in assisting our customers, and we look forward to protecting your water and sewer lines moving forward!
Best,
Peter Kerr, VP Customer Success
Waster & Sewer Coverage
Making the coverage information available for possible costly water and sewer problems in the future was very helpful. That was why we decided to get the coverage.
THANK YOU!
27 décembre 2024
Réponse de Guardian Service
Hi -
We are so glad that you are satisfied with your sewer and water line warranty so far! We take pride in being able to provide peace of mind to our customers, and while we hope you never have to use your warranty, we will always be here to help out if you do!
Please let us know if we can ever help moving forward.
Best,
Zach Clayton
Co-Founder, Guardian Service
I like the low monthly premium and no…
I like the low monthly premium and no service call charge. I like to have the peace of mind knowing if something happens the issue will hopefully be taken care of. Hope to not have to use this service.
27 décembre 2024
Réponse de Guardian Service
Hi Jorge,
Thank you for your kind review. We are so glad you've chosen Guardian to protect your sewer and water lines, and that our services have provided you with some peace of mind. Please feel free to reach out if you ever need any assistance in the future!
Best,
Peter Kerr
VP Customer Success, Guardian Service
Professionalism
Professionalism, knowledgeable, explanation of the warranty, positive communication, and friendliness.
7 janvier 2025
Réponse de Guardian Service
Hi Valerie,
We are so glad you found our customer service to be both useful and friendly while you were signing up for Guardian Service. We take a lot of pride in our relationships with our customers, and if you ever need anything moving forward don't hesitate to reach out!
Best,
Peter Kerr,
VP Customer Success, Guardian Service
great service and oversight
6 janvier 2025
Réponse de Guardian Service
Hey John,
Thanks for your review of Guardian Service! We pride ourselves in putting our customers first, and we are grateful that you have chosen to protect your utility lines with us. Please let us know if there is anything we can do for you moving forward.
Best,
Zach Clayton
Co-Founder, Guardian Service
Superb & Superior Customer Service
I had the pleasure of speaking with Steve on Wednesday, December 18, 2024. Steve was so personable and was able to put my mind at ease with the decision I was about to make. He answered every question while being patient and kind. He followed-up when checking into an answer for one of my questions I had for him. I appreciated Steve's time and the manner in which he displayed Superior Customer Service. I feel confident in knowing I made the right decision for any potential, and unexpected occurrences that may possibly arise...THANK YOU!
31 décembre 2024
Réponse de Guardian Service
Hi Barbara!
Thank you very much for your review. We're so glad that Steve was able to deliver a high quality experience to you when selecting your plan. Our goal is to provide the best coverage with the best service, so that is great news.
We're thankful you chose Guardian to protect your home. Please don't hesitate to reach out if you need anything - we're only a phone call away.
Best,
Peter Kerr
VP Customer Success | Guardian Service
Réponse de Guardian Service
Hi Mary!
Thank you for your review and we are glad that you are finding your warranty plan to be useful. We strive to give our customers peace of mind through our utility line warranties, and we are glad to hear that you see their value as well. Please let us know if we can ever help out moving forward!
Best regards,
Peter Kerr
VP Customer Success | Guardian Service
I'm only paying for the service I don't…
I'm only paying for the service I don't know what else you can do for me.
26 décembre 2024
Réponse de Guardian Service
Hi Rosetta,
Thank you for your review - we appreciate your business. While our hope is that you never have to utilize our service (no one likes dealing with sewer or water line issues!) - our utility line warranty is designed to give you peace of mind and help you avoid unexpected repair costs if issues arise. Our goal is to make sure you're protected by offering comprehensive coverage limits, zero deductibles, and 24/7 claims service.
We’d love to walk you through the details of your coverage or address any questions you have—ultimately your satisfaction is what is most important to us. Please don't hesitate to reach out if there's anything we can do to improve your experience.
Best regards,
Peter Kerr
VP Customer Success | Guardian Service
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