Guidepost Montessori - Timber Ridge Avis 1

Update as of 3.3.2026 – This issue is still not resolved. Despite repeated assurances and follow-ups, we have yet to receive our deposit refund. The continued delay is deeply frustrating.

EXTREMELY DISAPPOINTING experience with this school’s administration and finance process. Our family was part of the school community for four years, and we never expected things to end this way. After graduating in July 2025, our deposit refund—clearly confirmed in writing—has been delayed for months with no resolution. A deposit that was supposed to be applied toward the last month of tuition (as stated in their agreement) later became a refund issue and was promised within 4–6 weeks. It has now been outstanding for several months, dating back to July 2025.

We have followed up repeatedly, only to receive vague explanations such as system migrations, staffing issues, and management transitions. Several times we were told the refund had already been issued or approved, yet nothing ever arrived. Each follow-up led to another apology, but no real progress.

What makes this especially frustrating is the lack of accountability. Responsibility kept shifting between teams, and eventually we were told that certain staff were no longer involved, leaving us with no clear point of contact and no answers.

This should have been a simple, routine process, but instead it has turned into a long, stressful, and bitter experience. Based on how this was handled, we cannot recommend this school to existing or new parents until they demonstrate basic financial responsibility, accountability, and follow-through with families.