gunnergear.com Avis 

Réponse de gunnergear.com

26 déc. 2024

Dear Jay,

Thank you for bringing your concerns to our attention. First, we want to sincerely apologize for the frustration this situation has caused. As a small U.S. business, we take customer feedback very seriously and aim to provide a positive experience for all our customers.

We’d like to clarify that, like most online retailers, once you enter your credit card information and click "Complete Checkout," your card is billed, as this is standard practice for online purchases. We understand your concerns about reviewing your order before being charged, and we will take this feedback into account as we continue to improve our website and checkout process.

We also apologize for the delayed response during the holiday season. Our customer service team observes Christmas to spend time with their families, and this may have caused a slight delay in our usual response time. However, we have reviewed your request and gone ahead and issued you a full refund for the charges. Please allow 5-7 business days for the funds to reflect in your account.

We truly regret that this experience left you feeling taken advantage of, and we want to emphasize that this is not the kind of service we aim to provide. We value our customers, including our seniors, and always strive to resolve issues promptly and fairly.

If there’s anything further we can assist you with, please don’t hesitate to email us at support@gunnergear.com. Thank you for your patience and for giving us the opportunity to make this right.

Warm regards,
Customer Service Team
Gunner Gear

Réponse de gunnergear.com

26 déc. 2024

Dear Randy,

Thank you for sharing your concerns, and we sincerely apologize for any frustration caused by the delay in communication.

As a small U.S. business, our customer service team takes time off during the holidays, including Christmas, to spend with their families. Unlike larger companies, we do not outsource our support overseas, so we kindly ask for your patience as our team works to catch up on inquiries after the holiday.

Regarding your order, a confirmation email should have been sent immediately upon purchase, and tracking information is typically sent once the order ships. If you haven’t received these, please check your spam or junk folder as they sometimes get filtered there. If you still can’t find them, please email us directly at support@gunnergear.com with your order details, and we’ll be happy to provide an update.

We greatly appreciate your understanding and patience as we work to provide you with the best possible service. Thank you for supporting a small U.S. business, and we will make sure to get this resolved for you promptly.

Warm regards,
Customer Service Team
Gunner Gear

Réponse de gunnergear.com

14 déc. 2024

Dear Gary,

Thank you for sharing your feedback, and we’re sorry to hear about your experience so far. We’d like to clarify a few things and ensure we address your concerns promptly.

Our scopes are designed to be straightforward and user-friendly, so no instructions are typically required. However, we understand your frustration, and we’d be happy to provide guidance on how to set up the laser and locate the battery compartment. Please feel free to email us at support@gunnergear.com, and we’ll assist you right away.

Additionally, all of our products are backed by a 30-day money-back guarantee. If you're not satisfied with your scope for any reason, you’re welcome to return it for a full refund. We stand by our commitment to customer satisfaction and are here to help resolve any issues.

We appreciate your patience and look forward to making this right for you.

Warm regards,
Customer Service Team
Gunner Gear

Réponse de gunnergear.com

Actualisé le 10 déc. 2024

Dear Gerald,

Thank you for sharing your feedback. We’re sorry to hear that the product didn’t meet your expectations, and we’d like to assist you with the return process.

Upon reviewing our records, we could not find any emails or orders associated with the name provided in your review. To help us locate your account and resolve this matter, please email us directly at support@gunnergear.com with your order number or the email address you used during checkout.

As a small U.S. business, we strive to respond to all inquiries within 24-48 hours and ensure that every customer receives the support they need. We’re committed to making this right and look forward to assisting you further once we have the necessary details.

Thank you for giving us the opportunity to resolve this for you.

Warm regards,
Customer Service Team
Gunner Gear

UPDATE: We reached out and requested additional information to locate this individual, but unfortunately, we never received a response. Without further details, we were unable to assist or verify that this customer has the correct company.

Réponse de gunnergear.com

7 déc. 2024

Dear John,

Thank you for your review and for bringing your concerns to our attention. Upon reviewing our records, we found that your first email was received today, December 6th. We did not receive any emails from you prior to this date, including on November 5th, as mentioned in your review.

As a small U.S. business, we handle emails on a first-come, first-served basis to ensure every customer gets the attention they deserve. Our automated response notes that replies can take up to 24-48 hours, and rest assured, our team will address your inquiry as quickly as possible and provide you with an update regarding your order.

We sincerely apologize for any frustration this may have caused and appreciate your patience as we work to resolve this matter. If you have any further concerns, feel free to reply to our support email, and we’ll be happy to assist you promptly.

Warm regards,
Customer Service Team
Gunner Gear

Réponse de gunnergear.com

3 déc. 2024

Dear Eric,

Thank you for sharing your feedback, and we’re sorry to hear that you’re dissatisfied with your speed loader. As a small U.S. company, we stand behind the quality of our products and strive to ensure our customers are satisfied.

If the product isn’t meeting your expectations, we offer a 30-day no-questions-asked guarantee. Simply email our support team at support@gunnergear.com to request an RMA (Return Merchandise Authorization).

Once we receive the return, we will issue you a full refund promptly.

We are committed to resolving this matter for you and hope you’ll give us the opportunity to make it right.

Warm regards,
Customer Service Team
Gunner Gear