H2O Australia Avis 47

I had a very disappointing experience with this product and the company overall.

The purchasing process itself was fairly typical, but unfortunately that’s where the positive experience ended. After placing the order, communication was handled only through email, which involved long back-and-forth exchanges, including sending user videos. There was no accessible real-time support, which made the process unnecessarily frustrating.

When the product arrived, it was faulty from the start. The tank was leaking, the tray was leaking, and even when set up on the benchtop with a jug, it continued to leak. In addition to these issues, the product is very bulky and impractical for everyday use. The touch controls are also poorly designed and difficult to press, which adds to the overall inconvenience.

When I contacted support to request a refund, I found the process even more frustrating. Phone support appears to be available only for sales, not for resolving issues. Refund requests must be handled via email, and customers are required to return the product at their own expense. On top of that, the company states they will “inspect” the returned item before deciding whether a refund will be issued. There is also a 25% restocking fee, and in some cases the product is considered non-refundable—even when faulty.

Overall, this has been one of the worst customer service experiences I’ve had. I have purchased many products through major retailers and have never encountered this level of difficulty in resolving a clear product issue. Based on my experience, I would strongly advise others to be cautious. The product quality, usability, and after-sales support fall well below expectations, and the positive reviews on the website do not reflect my experience.

The purifier delivers on its core promise of providing clean, remineralised water with multiple temperature options, which is a great feature for everyday convenience.

However, there are a few practical drawbacks that impact usability. The unit is quite bulky, so it takes up noticeable counter space. The 7L water tanks need to be removed every time for refilling, which can be inconvenient in daily use. Additionally, the water dispensing speed is quite slow, which can be frustrating, especially when you need larger quantities.

Overall, while the functionality is good, the design and user experience could be improved for better day-to-day convenience.

Contacted H20 a few hours ago due to some problem with the purifying function, Chris one of the team member immediately replied my whatsapp question within seconds and even sent a clear video guide on how to try and fix the problem.

Awesome customer service and straight to the point problem fix.

Glad that we chose H20 Australia for our purified water enjoyment.

Quality products, friendly and timely response from the team, great communication skills, great aussie company

Noticed an immediate improvement in my babies skin after using the bath filter

10/10 definitely recommend

We are happy to get the Cascade model on special price with deal from black friday sale.
The team in the store did a good job selling us without made us feel pressured to buy.
They explained well, we had good experience from the start, choosing what we need, until we made decision.
Hope the after-sale service will be the same too.

Fast dispatch and delivery, instructions to change filters were straight forward and it was a quick process. Love my h2o oasis

It was overall great experience with H20 company, from purchasing the product from the lovely and friendly staff and quite informative too. delivery and installation of product was also great with friendly plumber and communicating well with date and time suitability.

Very quick to deliver & the product is great!

Good customer service and great product

Akif explained all products very well.
He was very honest real and authentic, that's what made me buy the countertop H20

I'm so happy with the product and the water tastes amazing. You can really taste the difference. Best filtration system I've ever had.

Highly recommend 👌

Thank you H20 keep up been real & authentic

Rebecca

We liked the in store experience so that we can see and understand product much rather than seeing online. Sales staff was very knowledgeable and the store is very close from our reeidence

very knowledgeable, excited to try product!

The shower filters have really helped my eczema. And also such great customer service!

Everyone in the family find it easy to use. Love the coffee and tea temperature that suits my everyday routine. The cool temperature works excellent for the hubs as he is always on the go. No waiting time for the right temperature, it’s less than 3 secs for the water to dispense. Highly recommended

Have used it for 3 months. It's very easy to use and so great to have clean and safe drinking water. The after sale service is very helpful as well!

Best tasting water! I previously used a Zen water filter and I could instantly taste the difference. So glad I made the change. Great customer service and fast shipping as well.

Great customer service from Chris. We had a few questions on the Oasis, he was informative and friendly.
In terms of the Oasis. We have only had it for a week or so, but could not be more impressed with the quality of the machine, the functionality and taste of the water.

An excellent product backed up by exceptional service and communication. I highly recommend the product and the people.

Wonderful experience with H20. From the informative website to the easy ordering process & helpful customer service back up . All very impressive especially the taste of the water. So nice to drink healthy clean chemical free water. A great new addition to the quality of our families health.

I love the product, the only set back is that the flow of the water is quite small, so it takes a bit long for bigger bottles, but other than that its perfect. Love how i can drink any temp of water whenever i want. ❤️